I was able to get an appointment the same day. The second I walked in, I was greeted warmly and was shown to the refreshments area. Eric, the service manager/advisor, was great! Very nice and he helped to make the experience a good one. I was there maybe an hour, my headlight was fixed (for less than $50, I might add), my car was washed, and I was out the door! I won't go anywhere else for service on my VW CC!!!!