Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Search
Back

Leesburg Volkswagen - Service Center

3.9

94 Lifetime Service Reviews

9105 U.S. 441, Leesburg, Florida 34788

94 Reviews of Leesburg Volkswagen - Service Center

Sort by Write a review
August 23, 2019

"Great service staff!"

- Rmoul2510

Very happy to service my vehicle at leesburg Volkswagen. Staff got me in and out with all smiles and save a few dollars with the coupon they mailed me!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Aug 27, 2019 -

Leesburg Volkswagen responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

May 29, 2019

"Much improved "

- Heinw001

A much better experience from my previous visit. Happier people and pleased with the changes that have been made. Now I can say I would return for service and could revommend.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
recommend. Mcalonen
Jun 21, 2019 -

Leesburg Volkswagen responded

Thank you for trusting us with your vehicle's maintenance. We appreciate you being part of the Leesburg Volkswagen Family!

February 26, 2019

"Sales Sheriff Lowe"

- steve1gh

Went in for an oil change on my 2006 Jetta TDI and ended up buying a 2019 Jetta. I knew it was time to trade in an old F1 50 which was not suitable for commuting to Atlanta, but needed a push. I explained everything to Sheriff Lowe when she came out to talk to me in the parking lot. She was very helpful and listened to my situation and convinced me that it really didn’t make sense to wait until the truck broke down on I 75. I couldn’t be happier with her help and guidance. Now I have two Jettas, one for local trips and one for long commutes.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 02, 2019 -

Leesburg Volkswagen responded

Thank you for the glowing review! We appreciate your business. Welcome to the Leesburg Volkswagen Family!

January 02, 2019

"Zero responsibility"

- VRmoose

Awful dealership to work with. The pre-installed pinstriping that was applied to the car before I ever dealt with them ended up damaging the paint underneath. They refuse to fix the paint that they damaged, only offering to bandaid it with more striping. This is after forcing me to reschedule my first service appointment because "our paint guy isn't here right now." Didn't offer to take it in and offer a loaner while they looked at it or anything. Currently the paint issue has been reported to VW Corporate and my case was escalated to a regional case manager. I have also filed a complaint with the BBB. The car is a lease, so if I choose to turn it in at lease end, they will simply be attempting to resell a car with unreported paint damage and depreciation to a new unwitting customer.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Other Employees : David Hauer
Jan 02, 2019 -

Leesburg Volkswagen responded

We apologize for this experience you have had with our dealership. I work hand in hand with the General Manager and would like the opportunity to discuss your concerns. If you could please reach out at me at your earliest convenience so I may be of assist in having this addressed and resolved for you. Jessica Schwarz, Customer Relations Manager, Leesburg Volkswagen, 352-360-7150

November 07, 2018

"Poor customer service at the parts department"

- Meh

Purchased parts twice at this dealership. Both times the parts manager was too busy on the phone to even make eye contact. I get he was busy with a customer on the other line, but should have at least made eye contact especially if I’m standing about four feet away from him. As he handled his business I stood at the counter while my wife was looking around. Both times after finishing the call his eyes stayed fixed into his computer monitor and there was nothing but silience as I stood there waiting to be acknowledged. When he finally took his eyes off the screen my wife and I were greeted with “Are you guys purchasing anything, or just looking around?” My wife and I just looked at each other in disbelief and confused as to why would I just be standing at the counter if we were just looking around. My first experience with Doug was just as bad when I Iayed two sunshades on his counter and he asked me “can I help you?”. At least on my first visit after his silence while starring at his computer screen I was greeted with a less confusing question.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
No
Employees Worked With
Nov 12, 2018 -

Leesburg Volkswagen responded

We apologize for the less than exceptional experience you have had with our parts department. I would like the opportunity to discuss these concerns in efforts to resolve them for you and improve for your next visit with us. If you would please call me at your earliest convenience so I may be of assistance. Thank you, Jessica Schwarz Customer Relations Manager 352-360-7150 Jessica_Schwarz@Jenkinscars.com

April 11, 2018

"Good experience"

- Debbie Chambers

Went in to get oil changed, left with a new car. Quicker than the last time we bought a car here, which was good. No high pressure.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Apr 20, 2018 -

Leesburg Volkswagen responded

Thank you Debbie for the 5 Star Review! We truly appreciate your continued business. Please let us know if there is anything we can be of assistance with.

April 08, 2017

"Terminated a VW lease contract; bought a new 2017 Jetta."

- Lisa Hue

Professional staff eager to sell their products. This is our third transaction at Leesburg Volkswagon. Being a cautious consumer, I would highly recommend doing your homework and due diligence prior to entering any car dealership. Buyer must be knowledgeable and careful even at the best store. Overall, our experiences at Leesburg VW have been positive.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Other Employees : Phyllis Gibbons, Chester Anderson
Apr 10, 2017 -

Leesburg Volkswagen responded

Thank you for your continued trust and business, Mr. & Mrs. Bray. We appreciate you being part of the Jenkins Family!

March 08, 2017

"Volkswagen Jetta"

- Jetta2015

The time scheduled was great because it was a Saturday and the early hours meant I could get finish early to start the day, The service advisor and the service were excellent and the cost was affordable.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phyllis Gibbons, David Hauer
Mar 29, 2017 -

Leesburg Volkswagen responded

Thank you for allowing us to service your vehicle. We are delighted to know our team provided you with a five-star experience!

February 17, 2017

"Awesome Costumer Service!"

- Made0519

I went to get a diagnosis and fix my EOS Volkswagen and they have a ride back to my job and pick me up then. Nice, friendly, caring and kind people over there. They have snacks on the waiting room for free crayons and paper for kids and a nice big TV on the waiting room. Clean and fast when you request for quick services. They fix my car the same day that I drop it off. David and Ginna: Good job for take care of me when I left my keys on one of the cars that gave me a ride that week. They were waiting for me outside when I arrived to my appointment the first day. Also they saw me with a lot of mail from work and they have a nice caring blue bag to put all my stuff. Very in shock with such a great service. Madeline Carter.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Phyllis Gibbons, David Hauer
Feb 20, 2017 -

Leesburg Volkswagen responded

We’re so glad you chose Leesburg Volkswagen for your vehicle needs. Thank you for sharing your experience with us! Call anytime you need us! Leesburg Volkswagen 352-360-7150

February 14, 2017

"Exceptional Service"

- rfpcas

I can honestly say since the first time I walked through the doors of Jenkins Volkswagon I felt like this is where I belonged and where I will continue to come for service and when the time comes to buy a new car. Thank you to everyone for making people feel like a part of your family.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Timi Thomas, Phyllis Gibbons, David Hauer
Feb 15, 2017 -

Leesburg Volkswagen responded

Thank you for the kind words, we are happy to have you in the Leesburg Volkswagen family! Call anytime you need us! Leesburg Volkswagen 352-360-7150

1
...
1 - 10 of 94 results