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Legend Nissan

Syosset, NY

Overview
Employees
Reviews
Vehicles
4.8
1,003 Reviews
At Legend Nissan, please review our extensive inventory of Nissan cars, trucks and SUVs, including the Nissan Altima and 370z. We work hard to get you into the vehicle you have always wanted. That new Nissan is waiting for you, and we work with a vast array of lending sources to make sure you will get the most complete and comprehensive financial package available. Manufacturer recommended parts are an important part of maintaining your vehicle's optimum performance. At Legend Nissan, we offer the same high quality parts your vehicle was built with, and we keep a large inventory of these certified parts in stock at our facility. Legend Nissan service department strives for 100% customer satisfaction. From general maintenance such as oil changes to major repairs, let Legend Nissan service your vehicle. Our dealership is one of the premier dealerships in the country. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service department in the automotive industry. At Legend Nissan, we strive to make buying or leasing a new vehicle a pleasant and rewarding experience
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268 Jericho Turnpike

Syosset, NY

11791

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Showing 1,003 reviews

March 12, 2024

Everything is excellent l love my suv The salesman is very professional. Thank you very much. More

by Sophia11altima@gmail.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Islam BM Shafiul
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2024 -

Legend Nissan responded

Hi Sophia, thank you for your great review! We're happy to hear you had an exceptional sales experience with BM. Thank you for taking the time to leave us some positive feedback and we hope you are enjoying your Rogue! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Helpful
March 01, 2024

Called and asked sales person "john" a few questions about the vehicle. After I asked him to help me with some rough pricing because i was coming from 4 hours away, he told me they don't sell out of st More

by handuong76
Sales Price Transparency
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Johnnie Rhodes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 04, 2024 -

Legend Nissan responded

Hello Han, we apologize for any frustration and any miscommunication you have faced about our out-of-state policy. In the past, we have experienced a variety of DMV and registration issues with other states. We have only recently started accepting out-of-state deals and we are still working towards perfecting the process for our customers. Our team does its best to make customers aware of these policy changes as early in the process as possible. We understand a member of our team reached out and spoke with you to clarify this information. We appreciate your feedback as we are always working towards improving our customer experience. Have a good week & drive safe. Rep: Legend Nissan

Helpful
February 26, 2024

We had a wonderful experience with our salesperson Joel Grant. We will definitely recommend and return for another car.1 More

by emmie873
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Legend Nissan responded

Hello Emmie, thank you for your great review! We're pleased to hear that Joel provided you with a wonderful sales experience. We appreciate the recommendation and thank you for choosing Legend Nissan. If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Helpful
February 25, 2024

Charged more then quoted price, car was not prepped for pickup, waited over one hour for a scheduled appointment, was not treated as a loyal customer was sent a letter that I was a loyal customer, car had More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Employee names not familiar
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Feb 27, 2024 -

Legend Nissan responded

Hello Mike, we are always grateful when customers choose to shop with us again, and we are sorry to hear about your recent experience. We appreciate your loyalty and are disappointed that we did not communicate this better during your visit. What you describe is not behavior that aligns with our values as a business, and we apologize for that. We understand how important transparency is to our customers, and we are disheartened to hear that this was not reflected in your experience with us. Our managers have been trying to contact you to discuss the issues you have brought up further. If you are willing, please reach out to us at customerservice@legendnissan.com with your best contact information and a good time to reach you. We would appreciate the opportunity to speak with you. Your feedback is incredibly important to us in improving our customer experience. Have a great week and drive safely. Rep: Legend Nissan

Feb 27, 2024 -

Mike responded

You said what I described does not align with your values as a business but the things I listed did happen. When we arrived at your dealership the salesman to me just wanted to make the sale. I felt pressured to lease a new car and I don't like feeling that way. When he came back with the offer we told him what we wanted to put down but he seemed to not care he said that was the best offer he could do no wiggle room at all. My 2021 Rogue had 14452 miles on it and it was in mint condition. We got very little compensation for that which was a big disappointment. When we left the $500 deposit we were told the balance would be $5447 and that was all we were told not that it was an approximation. The next day we called the dealership and after speaking with them they told us they would reduce our monthly payment from $424 to $399. When we arrived on Saturday to pick up the car we had an 11am appointment we waited over an hour for that appointment. When we finally sat down with finance department she had my wife sign a few papers and then told us what we owed when she gave us that figure I told her we were quoted $5447 she said he did not add the tax from the rebate so we get charged for tax on the vehicle and then get taxed on the rebate so we are taxed twice to me that does not sound right. Then when I pulled out my card to pay she said there would be a 3% fee which is also something we were not told about and that was an additional $180 on top of the figure that we were not quoted. I am so mad that my wife and I did not walk out we should have and that is on us but throwing figures at us without explaining how it was reached is not a good business especially in todays economy. The $25 less for the monthly payment I know deep down it was thrown into the downpayment figure so the management really did nothing for me just wanted to make the sale. When we finished with finance we went to the car which was not prepped at all the following was wrong: the car was full of snow, there was no windshield wiper fluid in the car, the tire pressure was set at 45 should have been 33 for the front and 30 for the back car rode very rough, the liftgate did not work we had to look it up in the manual and google to set it, was not told about the differences to the 2021 car has absolutely no horsepower like the 2021 the front display panel is different was not shown how to set it up, the car had the on off at full stops was not shown how to work that. It would have been nice for the salesman to spend a half an hour to go over all this and it would have been nice if you the dealership could have prepped the car for delivery to us I feel all you are interested in is making a sale and not pleasing the customer. We were not told of an incentives like we had with the 2021 Rogue like free oil changes for the life of the lease is that still true? If I could get all my money back and my 2021 Rogue and lease that for another 3 years that would satisfy us because this car it is not up to my expectations like the previous Rogue I leased. Back in 2021 the dealership was so much better what happened to you.

Feb 29, 2024 -

Legend Nissan responded

Hello Mike, we understand you have been speaking with our general manager Brendan who is working out a resolution to this issue with you. We apologize again for any miscommunication about our response to your first review. We take our customers’ feedback very seriously and never intend to discredit any part of your experience. Our customers’ satisfaction is our top priority and when we fall short, we work towards finding a solution when possible. We appreciate your time and if there are any ways we can assist you, please don’t hesitate to reach out. Rep: Legend Nissan

Feb 29, 2024 -

Mike responded

Yes we talked to Brendan we are still in talks nothing has been definitely settled. Lastly both my wife and I very disappointed in the cars horsepower no pickup on parkway which is quite scary sorry we leased this car it is nothing like the 2021 Rogue sorry we did not have the option to opt out like most contracts let you do because honestly we would have taken our money back and looked at different options.

Helpful
February 24, 2024

Been seeing Joel the last 6 years. He gets me in and out and his primary goal is my satisfaction. Thank you Joel! More

by Msiegel210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 26, 2024 -

Legend Nissan responded

Hi Michael, thank you for your amazing feedback and continued support! We're happy to hear that Joel has always provided you with a smooth and easy car-buying process. Customer satisfaction is our primary goal and we appreciate you taking the time to tell us about your experience. If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Helpful
February 23, 2024

This was first time using this dealership they were great and a pleasure to deal with Brendan the manager and BM salesman were very knowledgeable thanks again I would highly recommend them. More

by nationalheatingcorp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne Siegel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Islam BM Shafiul
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 23, 2024 -

Legend Nissan responded

Hi Mr.Barton, thank you again for your great feedback! We're delighted to hear our team provided you with a wonderful first experience. We'll be sure to pass the compliments along to our staff about their work. Thank you for choosing Legend Nissan and we appreciate the recommendation. If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great weekend and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Helpful
February 23, 2024

I went online to search for a dealership that could service my Murano. I chatted directly with Gina who scheduled an appointment for me within a hours time. Once I arrived I spoke with Vanessa and expl More

by CFTorres28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gina Rampello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vanessa
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Feb 23, 2024 -

Legend Nissan responded

Hi Mr. Torres, thank you for your amazing review! We're pleased to hear both Gina and Vanessa made your service visit with us quick and easy. We strive to provide our customers with both top-notch car service and customer service, and we're happy to see this reflected in your experience with us. Thank you for taking the time to write to us about your visit and we look forward to welcoming you back. If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great weekend and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Feb 23, 2024 -

CFTorres28 responded

See?!! Even the follow up is timely and amazing. Thank you team. See you guys on my next visit. ;) Chris

Helpful
February 17, 2024

Joel provided me with lots of guidance and support. I will continue to come back to Joel for all of my car needs. More

by laurenkops02
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joel Grant
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Legend Nissan responded

Hi Lauren, thank you for the amazing review! We're happy to hear Joel provided you with a comfortable and easy car-buying experience. We appreciate you taking the time to tell us about your experience and look forward to welcoming you back! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Helpful
February 13, 2024

I had a nice experience get my lease from legend nissan and infiniti.i worked with Khan and Alam everything was nice and smooth.I recommend Legend nissan and infiniti and Khan. More

by emely22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashraful Alam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zubair Khan
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Feb 14, 2024 -

Legend Nissan responded

Hi Emely, thank you for your great recommendation! We're pleased to know you had a great sales experience with Khan and Alam. Making the leasing process smooth and easy is a top priority for us. We''ll be sure to pass your positive feedback along to both Khan and Alam. Thank you for taking the time to write us a review and enjoy your new ride! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

Helpful
February 11, 2024

I had a peasant experience dealing with John Brignoni on the purchase of my Certified Murano Platinum. I was very satisfied with him and the financing staff at Legend Nissan. John took the extra time to ex More

by fxg88k
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mr. Jonathan R. Brignoni, Sales @ Leasing Consultant.
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Feb 14, 2024 -

Legend Nissan responded

Hello Mr.Gallo, thank you for your amazing feedback! We're happy to hear that you had an overall pleasant sales experience with us. We value transparency in our practice and we're pleased to know that John took the time to explain the process thoroughly. Thank you for taking the time to write to us about your visit, we appreciate it! If there is anything you may need in the future, we are here for you! Reach us at customerservice@legendnissan.com. Have a great week and drive safe! Rep: Legend Nissan #legendnissan member of the Legend Auto Group #legendautogroup

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