Leith Nissan - Service Center

Failure to adequately address customer concerns Bryan is egocentric. Not customer oriented. Cares nothing about longer term relationships. We began our journey on a dispute over the INFAMOUS Niss Bryan is egocentric. Not customer oriented. Cares nothing about longer term relationships. We began our journey on a dispute over the INFAMOUS Nissan CVT issue in the Rogue. It is well known. There have been service bulletins, court cases, and warranty claims up the wazoo. Not to mention the media and known consumer complaints. We bought the car preowned but prechecked. After a year the airbag warning indicator issue started. $2000 later and no help from dealer or Nissan for a safety fully contained item that should NEVER fail. Seriously, never had one fail in 20+ vehicles many owned over 10 years. We bit the bullet. Now a few months later the CVT light issue. $2000 more and this employee didn't care. Basically said the fail happens in their cars with MANY fewer miles. Basically admitting the lack of proper engineering and triggering the warranty for a particular purpose and warranty of fitness issue. But will not assist customer in the price. Neither will the service manager or Nissan (forget about the dealer general manager - never felt he needed to return a call). This dealership has no reason to exist and Bryan doesn't even pass calls to his manager as requested, in fact, intercepts them. He should be barred from ever being a service advisor again. Unfriendly, unethical, seriously devoid of any entrepreneurial culture. A real bad egg. Stay away from this dealership and Nissan generally and if you must go here; NEVER let Brian be your advisor. More

Took excellent care of me I had my 370z Roadster in for a dreaded issue with the power convertible top. Bryan took great care of me and Clint was very detailed on the work need I had my 370z Roadster in for a dreaded issue with the power convertible top. Bryan took great care of me and Clint was very detailed on the work needed. It was expensive, but it ALWAYS will be expensive to fix a power top. Soon after getting my car back the problem resurfaced. I was super anxious and prepared to be very disappointed. To my surprise and great pleasure Leith got me back in right away and resolved the problem without charging me additional money. They also gave me a clear road map on what would have to be done if and when the wiring harness eventually breaks due to age. I am extremely pleased and will return here for service in the future. Bryan was very informative throughout this whole process and I really appreciate him. More

Service area I went to the Express Service one Friday and was greeted by a very friendly attendant, I wish I would of gotten his name, but he was very efficient an I went to the Express Service one Friday and was greeted by a very friendly attendant, I wish I would of gotten his name, but he was very efficient and got me right into the office area to Dinh (Bee) Nguyen, who immediately entered my information, explained things and escorted me to the customer waiting area giving estimated time and explained the amenities. When service was complete Dinh (Bee) Nguyen explained my charges and escorted me to the payment area. He was very friendly and provided very good service. More

Amazing Customer Service Let me start by saying I purchased a used car from a dealership that was not Leith Nissan. After purchasing my car only having it for 30 days I starte Let me start by saying I purchased a used car from a dealership that was not Leith Nissan. After purchasing my car only having it for 30 days I started having major problems. My car was a Nissan so I decided to contact Leith Nissan in Cary, NC to have it serviced. I clearly didn't know what the issue was. When I purchased my car from a outside dealer, I was supplied with a warranty so I felt like whatever it was it would get fixed. I took my Nissan to the dealership and had it dropped off, because I still had to work. I received a message from the dealership stating my advisor would be "Bryan Neal". And every since I had him he has been a lifesaver. My warranty company paid for all the parts and had them shipped. Bryan Neal, handled everything for me, even the things I was suppose to do with getting my car fixed. He was on top of them when it came time to have my parts delivered and all. He messaged me every time there was a change in any event with my car. He never missed a beat AT ALL. If it wasn't for Bryan Neal, I honestly would not have been able to do these things and I would have been lost when it came down to getting it fixed. When I received my car back it was cleaned and ran like a NEW CAR. I wish there was something more that I could do for him. Because he made my life so much easier, I didn't have to lift a finger. He is VERY PLEASANT, his COMMUNICATE SKILLS were so warming, and I felt like when I exited LEITH NISSAN I honestly made a new friend. Customer service goes a long way in this world and with out it we wouldn't have businesses and people wouldn't want to visit your establishment. I WOULD go back a million times because he made it worth that much. He deserves a RAISE!!! Thank You, Bryan Neal!! More

Shady/Deceptive Business I went into the Leith Nissan Dealership this morning to have the batteries replaced in both of my keyfobs because they were petty much dead batteries. I went into the Leith Nissan Dealership this morning to have the batteries replaced in both of my keyfobs because they were petty much dead batteries. While there I explained to the lady that was helping me, Emily Kight that my car was making a humming sound and that I wanted someone to see if they can figure out if it is a quick fix. She made me fully aware of the diagnostic fee of maybe 154.00. she said Mr. Roberts if my tech determines he has to diagnose it I will call you and let you know so that way you can make a decision on what you want to do. She never called me, they went ahead without my permission and when I went to pick my car up I was told 165.06 to get my keys back. I have no issues with the cost, it is the deceptive business practices and being lied to. People need to made aware of how deceptive and deceiving this business really can be. More

OUTSTANDING SERVICE!!! From the beginning to the end my experience with Leith Nissan Service Dept was OUTSTANDING. I own a 2016 Nissan Sentra and I took my car to Leith Ni From the beginning to the end my experience with Leith Nissan Service Dept was OUTSTANDING. I own a 2016 Nissan Sentra and I took my car to Leith Nissan for a diagnostic and found out I had a transmission problem. Rashawn was my service advisor, he said, " you can't drive this car, I will get you a loaner until it's fixed. He walked me through the entire process always keeping me updated. To be in the service department is so much fun. It has a family vibe. They're always making sure you are okay and comfortable. This team was so amazing to work with, it made the process for me so happy because I knew they had my back. I ten out of ten would recommend going to Leith Nissan for car services, make sure you ask for Rashawn!!! More

Taking advantage of existing customers I would not recommend this place anymore as they take advantage of their existing customer. I have been going there for years for oil change but toda I would not recommend this place anymore as they take advantage of their existing customer. I have been going there for years for oil change but today when I went there for oil change they did not tell me anything at the register when I gave my car for oil change and after words they charged me $88. This is completely unprofessional and I would stay away from this kind of companies who take advantage of there existing customer. Nissan and Leith both loose a few customer after this event. More

EXCELLENT Customer Service! Scheduled an oil change for 10:30 AM by 11:00 the oil was changed, tires were checked, battery was checked, all liquids topped off, and the car was wa Scheduled an oil change for 10:30 AM by 11:00 the oil was changed, tires were checked, battery was checked, all liquids topped off, and the car was washed! All of this for $65 and the staff was friendly, happy and courteous! Definitely a 5 star rated dealership! More