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Leith Volkswagen of Cary - Service Center

4.3

33 Lifetime Service Reviews

2300 Auto Park Blvd, Cary, North Carolina 27511

33 Reviews of Leith Volkswagen of Cary - Service Center

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July 31, 2018

"Very friendly and helpful"

- Dmast5444

I needed to replace an older vehicle, the service department directed me to service to sales exchange. Larry understood my issues and was extremely supportive and helpful in securing a replacement vehicle. I’m thrilled to be a new owner of a 2019 Jetta.

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Recommend Dealer
Yes
Employees Worked With
Larry Evans
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Veneziano
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Tony McMullen
July 25, 2018

"Poor Guesswork on service and YOU pay for it"

- Bryan S

I would NEVER trust Leith VW for any service after warranty expiration. The only thing this dealership has is its patronizing approach to providing service. I took my VW van in for an intermittent no-start diagnostic: $100. What I received was a POOR un-professional guess that a wire was loose and was the culprit. I paid them almost $300 for this work-shame on me! I took it home on Friday night and for the balance of the weekend it still had intermittent starting problems. I called the master of guesswork (Rusty the Service Mgr.) and I had to bring it in again. This time after 24 hours of nothing, Rusty tells me my NEWLY installed starter MAY be defective. Because he stated he "hit" the starter with a hammer and it magically started! When I asked for my money back for the bad diagnoses, Leith refused. After a month of phone calls and emails from VW Customer care: same response: Leith will not reimburse for their POOR to no diagnostic guesswork. Take your VW to a private Euro mechanic anywhere else in the Triangle before you consider coming here. They WILL gouge you and you have NO recourse.

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Recommend Dealer
No
Employees Worked With
Rusty Carter
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 30, 2018

"Excellent service, outstanding customer care"

- maikeli

I bought my atlas in October 2017. It is now January 2018, and I happened to notice a piece missing on one of the captains chairs. I ran into my sales associate, Freddie Joseph, and let him know about this. He immediately came over to my vehicle, took pictures of the problem, and shortly after called me to let me know that a new piece would be ordered and I would not be charged. Both Leith Volkswagen and Freddie Joseph go above and beyond the call of duty to help their customers and to make sure vehicles they sell work perfectly!

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Recommend Dealer
Yes
Employees Worked With
Freddie Joseph
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tom Green
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Amy Stewart, Rickie Jones, Said Raouz, Chris King
November 17, 2017

"Excellent service on my 2017 Jetta @ 5000 miles"

- Ed

Excellent service on an oil change and tire rotation on my 2017 Jetta with only ,5060 total miles. They explained the services and gave me an estimate before the work. They explained how the next service interval would work based on my low yearly mileage.

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Recommend Dealer
Yes
Employees Worked With
Rusty Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
November 09, 2017

"Great Service"

- GIS Joe

Been taking the Jetta Tdi here since purchase, service has always been great Tina and Mike Cesmat who just rejoined team have taken grest care of me over the years! Rusty service manager makes sure I'm happy and see to it that any issues I may have ate taken care of. Great team.

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Recommend Dealer
Yes
Employees Worked With
Rusty Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Tina Jastrow
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Mike Cesmat
October 17, 2017

"Quick and timely. "

- Tumba1023

Very impressed with the service and a personal person that addressed my service details. I was in and back on the road in less than an hour. Very pleased!!!

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Recommend Dealer
Yes
Employees Worked With
Phillip Goodwin
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Philippe Charoensawadsin
October 13, 2017

"Excellent Service is Back!"

- mary.carol.harris

When Mike left previously the care and attention to detail declined so quickly that I considered taking my car elsewhere for service. Earlier in the week when I made my appointment I saw that he had returned and didn’t hesitate giving Cary another try. As always service was professional and quick! I only trust Mike with the service of my car. He made sure all of my questions were answered and went above and beyond to fix the CarPlay issue I was having. My car was returned in better and cleaner condition then when I dropped it off which is very nice touch. Thank you for the wonderful service once again!

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Recommend Dealer
Yes
Employees Worked With
Mike Cesmat
June 30, 2017

"Awful customer service."

- Vwincary

Was not kept informed regarding the status of my vehicle after the customer service rep promised to call. Was not told all of the potential charges associated with the repair and the representative admitted not disclosing everything. Will never take my car there again. I know many other people with VWs. I will advise them to not use this dealership.

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Recommend Dealer
No
Employees Worked With
Noah
June 07, 2017

"WOW...service at the HIGHEST level!!"

- Mark Simmons

Leith VW continues to provide World Class service in all facets of the business. Just purchased another vehicle from the "A" Team and couldn't be happier. If you are in the market for a New or used Vehicle...this is the place to shop. Don't waste your time running around town...Leith VW will make it happen for you. Highly Recommend Them!!

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Recommend Dealer
Yes
Employees Worked With
Rusty Carter
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jerame Jones
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Rakesh Patel, Rickie Jones, Jack McCausland
April 29, 2017

"Quality & Quick "

- Alhoffay

We walked in with one goal and Freddie listened to us and executed quickly. He provided great service and answered all of our questions with care and enthusiasm. Purchasing a vehicle can be stressful, but not today. Not with Freddie!

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Recommend Dealer
Yes
Employees Worked With
Freddie Joseph
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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