Leith Volkswagen of Raleigh

Connor was excellent! Answered all of my questions & was never pushy. It was a painless car buying experience! Answered all of my questions & was never pushy. It was a painless car buying experience! More

The dealership has been a wonderful place the many years I have gone here. Conner was very helpful and kind and worked with me during my time of searching for a vehicle. He was very helpful during the test I have gone here. Conner was very helpful and kind and worked with me during my time of searching for a vehicle. He was very helpful during the test drive noting various features in the car. I would highly recommend this location for those searching for a vehicle. More

I had such a great experience today with my salesman Conner. Atmosphere was pleasant and professional. Conner. Atmosphere was pleasant and professional. More

This dealership had a nice, welcoming environment. The salesperson (Daniel) was very helpful during the test drive, answered any/all questions, and offered a friendly presence! The salesperson (Daniel) was very helpful during the test drive, answered any/all questions, and offered a friendly presence! More

Daniel and Leith VW made the buying process as simple as they could. We would use them again if in the market for a VW. they could. We would use them again if in the market for a VW. More

everyone i met with was wonderful and very helpful! i’m happy to have found the car i want and this team. i’m happy to have found the car i want and this team. More

Had a very weird experience here with the salesman, Mike. He was friendly and supportive of our effort to help our 17-year-old select a used car. Our son test-drove the car, and we completed the purchase in He was friendly and supportive of our effort to help our 17-year-old select a used car. Our son test-drove the car, and we completed the purchase in about 2 hours. Unfortunately, when we drove the car back home to Winston-Salem, we noticed significant shaking in the steering wheel and pulling to the left at speeds over 70. When we contacted Mike about it, he basically said, "that's your problem - you should have test driven the car yourself. I would never let my 17-year-old drive the car without driving it myself. And, I'm not sure if we can cover it since the speed limit is 70." After some pushback from us and "talking to his manager," he agreed to let us bring the car back for their service team to look at it. Service said the tires were cupping and that the sister dealership where they got the car did not properly inspect it. He recommended replacing all four tires. The dealership did, reluctantly, replace the tires after we drove four hours to/from TWICE, but they refused to provide a second key to the car after we discovered that there was only one key. In fact, they did not disclose there was only one key until well after purchase - they said the sister dealership only sends one key when they send the car and it was after closing so they couldn't check on the status of the second key. This is absolutely not the service and treatment we would expect from a major car dealership - it felt much more like some backyard used car dealer. Not impressed and would definitely not shop at a Leith dealership again. (Giving them two stars instead of one because the service department folks were great.) More

I've had a horrible experience with Leith Volkswagen. I took my vehicle to Leith on 11/22/22 for an oil change. They wanted to sell me a recommended $900 full service and kept pushing it. A week later m I took my vehicle to Leith on 11/22/22 for an oil change. They wanted to sell me a recommended $900 full service and kept pushing it. A week later my car , wouldn't start. After opening the hood I found the front bracket had fallen and it was zip tied together by someone. My battery terminal was uncovered and placed in the corner of my engine. I took it back to Leith Volkswagen, and asked to speak to the service manager, Adam Ridge. The service employee went to get Adam, but said he was very busy but would come and speak to me. I was advised by the employee that the battery was checked during the oil change, even after I asked them not to do anything other than a oil change. They inspected the battery, yet could not tell me the results of that inspection. So basically they touched the battery, couldn't tell me what they did or the results, and a week later the battery stopped working. 90 minutes later Mr. Ridge still did not come to speak to me after two requests. I did see him step out into the lobby and speak to an employee and then disappear again back into the office area. I asked the employee to get him for me and I was advised that he stepped out of the building. I use to enjoy going to Leith Volkswagen. They were so friendly and helpful. Their customer service was second to none. I spent $370 for a new battery from Leith Volkswagen. That is the last time I return to the dealership. Adam, could have easily saved a customer by taking the time to speak to me and hear my side. Instead, he ran to the back and hid. The worst customer service ever. More

We had a wonderful experience with George House. He was professional, friendly and courteous. George always followed up and even called me on my birthday. I highly recommend George House if you are He was professional, friendly and courteous. George always followed up and even called me on my birthday. I highly recommend George House if you are looking for your next vehicle. He always goes the extra mile! More

George and Carlos and Max did everything possible to get me into a car I love, in spite of my situation of being extremely upside down with my trade in. I don’t know what other dealer could have or would h me into a car I love, in spite of my situation of being extremely upside down with my trade in. I don’t know what other dealer could have or would have cared enough to find a way to put me in a car I loved and that was still much better suited to my lifestyle! I am grateful beyond words!! More