Len Stoler Hyundai - Service Center

Vehicle has been there since Jan 21st - Today, March 19th - Scott Gables reported it has not been touched and he doesn't know when it will be. We could get a rental for 5 days but the waiting list is 60 peop - Scott Gables reported it has not been touched and he doesn't know when it will be. We could get a rental for 5 days but the waiting list is 60 people long. I have contacted WBAL and Our Lawyer. Our son is fortunate we have an extra car but he continued to pay a loan payment and insurance on a car he isn't driving. More

First of all the service dept NEVER answers their phone. Three times I had to stop in in person to make an appt.. There was some question as to whether the appt was ever made. My oil change took TWO HOURS! Three times I had to stop in in person to make an appt.. There was some question as to whether the appt was ever made. My oil change took TWO HOURS! The only saving grace was Deanna the service writer who helped me. She was more courteous than anyone else. More

I had a service appointment schedule for 3 PM 1/16/24. I called and was given the option to come in at 1:30 PM. I get there at 1:20 p.m. and was told by Kelly that there was no one to service my vehicle e I called and was given the option to come in at 1:30 PM. I get there at 1:20 p.m. and was told by Kelly that there was no one to service my vehicle everyone came in and left. I rescheduled my service for 2 days later. I received a call thirty minutes after my service appointment was supposed to start to ask whether or not I was still coming in for service. The day of service I asked to speak to the service manager Scott Gable who proceeded to tell me that "It was a snow day, What do you want me to do!" I asked him to comp my oil change and he told me "Oh no, we don't do that!" He was very condescending and offered to solution to the lack of customer service or waste of my time. Needless to say I am VERY DISAPPOINTED and will not be giving my business to them anymore. More

DO NOT BRING YOUR CAR HERE FOR SERVICE! !! This should be NEGATIVE 5 star review. I wanted to believe these guys were trustworthy in the service department, but after spending $5,600 on an e !! This should be NEGATIVE 5 star review. I wanted to believe these guys were trustworthy in the service department, but after spending $5,600 on an engine repair that lasted only 11 months, I want you to learn from my terrible mistake. STAY AWAY!! In 2022 I was told by Kelly that our Sante Fe was in need of a replacement of timing chain and tensioner and camshafts and on and on. They held the car for 3 weeks with little communication about when it would be expected to be complete. I would leave messages and send texts and get no reply or call back. I would call over and over again until finally someone picked up. I left the dealership on 4/26/22. 15 hours later the car had a puddle of oil under it and had to be towed back to the dealership for repair. They covered that repair and returned the car 3 days later. Less than a year later, the check engine light came back on, and due to the terrible experience here, I decided to take it to a local, TRUSTED, certified master mechanic (unaffiliated with Hyundai) on 3/27/23 near my home. His diagnosis pointed out that the timing chain tensioner was damaged. He suggested taking it back to the dealership because of their 1 year warranty. Reluctantly, I made an appointment at the next available date, which I was told was JUNE 3rd. At that point, we called Hyundai corporate customer service and was provided a case manager. That woman was helpful and tried over and over and over to reach someone, but of course no one answered the phone. She eventually told us she was able to make an earlier appointment for May 17th, 2023. When I arrived that morning, I met Sean who not only said there wasn't any appointment for me, but when I discussed the reason for coming in and showed him the paperwork about the issue, he came off as annoyed and dismissed the paperwork without looking at it because it wasn't done by a Hyundai dealer. When I mentioned that I made the appointment BEFORE the 1 year warranty was set to expire at the end of April, he said that because I arrived after the warranty has expired, nothing would be covered. So now we all know, that if you're unfortunate enough to have your service done here, and it fails, dont make an appointment, just bring it in. Appointments mean nothing here. In an annoyed manner, he still accepted the car so the techs could look it over. I got a call a few days later asking if they could run a road test for 20 miles to learn more about the issue and that we would hear back the following week. Well no surprise here, we did not here back for almost 2 weeks. Meanwhile, my wife left several messages for Sean without a callback. Eventually, we did get in contact after calling back repeatedly, and was told they were going to try to work with Hyundai corporate to have them pay for a new engine. Even though I drove the car in there, Sean told my wife the engine was dead. Weeks and weeks and 3 months passed with very little communication. My wife left DOZENS of messages asking for status updates, but the only time we heard from anyone was when WE called them. Finally, we were told that Hyundai was not going to pay for it because it was out of warranty, and the dealer was not going to back their own poor work because it wasn't going to be paid for by Hyundai. They put a band aid on a shotgun wound and sent me on my way a year ago. Had Kelly been transparent about the fact that the engine may not actually be repairable at the time they quoted me at $5600 repair, I would have left at that point. The service manager Craig stated to me that because I brought the car in A COUPLE OF WEEKS after the warranty expired (even though I made the appointment WITHIN the warranty period) they will not assist. I spent all our savings and trusted these people. These guys only care about money, not customers, and certainly not about your car. More