Lenoir City Ford, Inc. - Service Center
Lenoir City, TN
49 Reviews of Lenoir City Ford, Inc. - Service Center
I would not trust this so called dealership to put air in my tyres after they chemical flushed my transmission then put the wrong oil and 6 pints too much destroying the transmission and then claim they did my tyres after they chemical flushed my transmission then put the wrong oil and 6 pints too much destroying the transmission and then claim they did no wrong- don’t get serviced here even though the owners manual says to do the opposite of what they did More
I have had several "Works" oil change and tire rotations here and have generally been pleased, however the last one was not up to past standards. I watch people work on my vehicle when I can and observed here and have generally been pleased, however the last one was not up to past standards. I watch people work on my vehicle when I can and observed some of this work being performed as I have in the past as well. I noted a few things that I was not pleased with. First no torque wrench or even torque stick was used, just a couple "ugga duggas" on the impact. Second tires were rotated straight back and forward on the same side, this is not the rotation pattern called for in either the owners manual or on Michelins site. The under tray was allowed to hang during oil change vs removing 3 or 4 extra screws to take it completely off. Because of this I double checked the wheel bolts with my Torque Wrench (a CDI which is a quality tool) and found that all but one lug nut was under torque and they were very inconsistent. Additionally I found a chip in the wheel paint near a lug hole that is undoubtably from careless placement or holding of the socket when working with the nearby lug. Lenoir City Ford is the only one who has had the wheels off, and I have never put a wrench on them prior so I know they did it. Giving credit where credit is due, they are always polite and accommodating of any request, the car has always gone in and been worked on and returned promptly a the appointed time and the waiting area, shop and dealership in general is clean and in good repair. Additionally the delivery when new was stellar and they went above and beyond on that. I'll go back, however I will be asking for Justin next time and I guess I have to look it over after every visit in the future. More
Two month wait, engine blown could not get loaner until checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape b checked out. Internal coolant leak. Called sales manager and service several times with no return calls. Did not get any action til 1/11/21. Escape broke down on 11/14/20. Towed to shop on 11/2920 only 11,000 miles. More
Bad parts!? Both my Taurus and Thunderbird have had new parts to go bad and had to be replaced just a day after being repaired. Thunderbird, was in the shop for two weeks before the first repair. And now 7 parts to go bad and had to be replaced just a day after being repaired. Thunderbird, was in the shop for two weeks before the first repair. And now 7 weeks, in the shop waiting to be repaired from the first repair. I’m frustrated and probably will not be back after this repair provided they get it repaired correctly this time. More
Service experience Had 2 great experiences here. My recall service was quick & getting my car re-synced was completed fast. Friendly and attentive help. Most appreciat Had 2 great experiences here. My recall service was quick & getting my car re-synced was completed fast. Friendly and attentive help. Most appreciated! Thank you, Lenoir City Ford! More
WORST PLACE EVER This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as t This is the worst place to go! Their service dept has no communication and gives their customers a run around. The salesmen are the worst as well as they were trying to send my husband home to try out a car over this past weekend with so many issues plus knowing we were not approved for a loan on that car. I've never had good service with this place and the only reason I went back this time is because of a warranty issue and a recall. Had I known before dropping my car off that I could go to any ford dealership, I would have went to Knoxville for service. There is always an excuse for their bad service and everything. I'll be glad when I get my car back and I can tell this place to kiss my tail! More
Serves the Customer Craig has provided excellent service on several occasions. Craig and his team found a screw in one tire that had signaled low air pressure. They tor Craig has provided excellent service on several occasions. Craig and his team found a screw in one tire that had signaled low air pressure. They tore the tire down and plugged the hole. All for no additional charge. Thorough and efficient. Great service. More
nice people They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the fu They are very friendly and helpful. Cecil Ball gave us some great advise and was patient. Thank you so much, we will differently use them in the future.. More
Fantastic service! I was having trouble with my vehicle, which was purchased from a different dealership, after about 2 years of ownership. I had called the dealership f I was having trouble with my vehicle, which was purchased from a different dealership, after about 2 years of ownership. I had called the dealership from whom i purchased the vehicle and explained the problems i was experiencing and told that my warranty would cover it. When i arrived at the dealership Josh explained that the specific part that needed repair had been specifically itemized out of my contract. Even though it was not his fault nor this dealerships, Josh was extremely apologetic and kind and even went as far as to try and lower the cost as a courtesy. After resolving this issue, we scheduled an oil change as well as a repair on a recall part on my car for the following week and Josh offered to personally drive me next door to my job and pick me up once the repair was finished. Josh is an extremely helpful and professional employee and is a strong asset to the Ford Lenoir City team. Thank you Josh for all your help and courtesy! More
A GREAT DEALERSHIP I have purchased three vehicles from Lenoir City Ford since 2012 and have found them outstanding. My sales associate (who always treats me as a frien I have purchased three vehicles from Lenoir City Ford since 2012 and have found them outstanding. My sales associate (who always treats me as a friend), Cecil Ball, always remembers who I am, and shows a personal concern about my life. Ben Reel in the Service Department is an outstanding service "advisor" who never tries to over-sell someone (like some other dealerships have done), but explains exactly only what is needed. These two men make a BIG difference for a Ford dealership well worth purchasing and service any vehicle from. More