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Lenz Truck Center - Service Center

3.5

6 Lifetime Service Reviews

536 S. Seymour St., Fond du Lac, Wisconsin 54935

6 Reviews of Lenz Truck Center - Service Center

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March 11, 2017

"No give on purchase price."

- No Deal

Would not negotiate on price. Had the truck sold! Will buy some were else! Need a little give , would have paid cash! Glad some people can find a deal. Ken

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Recommend Dealer
No
Employees Worked With
Paul Parent
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 17, 2017

"Outstanding Service"

- MOLLY C MATES

Honest, trustworthy, and knowledgeable. The staff at Lenz Service Center exceeded my expectations with their excellent communication and knowledge about my vehicle. I was able to communicate personally with the mechanic, and his knowledge about my truck left me feeling like I was in capable hands. Compared with my vast experience of other local dealerships and service departments, I felt like I wasn't just a number with parts and service being thrown at me, but actual problems being diagnosed and repairs at reasonable costs. I didn't purchase my vehicle there, but it doesn't matter, they take the time to extend excellent customer satisfaction down the line.

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Recommend Dealer
Yes
Employees Worked With
Zach Rauls, Danny Pierce
December 18, 2012

"I purchased a used truck on 8 DEC 12 traveling from..."

- scottbach

I purchased a used truck on 8 DEC 12 traveling from Michigan to do so (335 miles one-way). A few days after I returned home; I noticed an extremely annoying rattle/vibration anytime I rode over even the slightest of bumps. After unsuccessfully trying to locate the source, I was forced to visit our local GM dealership (Betten Chevrolet, Muskegon, MI). After several hours, they located the source and repaired it for several hundred dollars. I contacted Lenz and was sent to Dan to whom I explained the situation. Dan was polite, friendly and very concerned that a recently purchased Lenz truck would have such a problem. Dan instructed me to have our local dealership fax him the repair order for review. Dan told me he had paid for the repairs and apologized for my inconvenience. Returning to our local dealership, I was on my way hassle and vibration free! Dan stood behind the Lenz Auto truck making my overall experience a very, very good one. Dan's professionalism and customer service skill set is just one more reason I keep telling everyone I know to go to Lenz Auto if you are in the market for a truck. It's well worth the drive. Thanks Dan!

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Recommend Dealer
Yes
Employees Worked With
December 14, 2012

"There is no awesome story here folks. I'm just a regular..."

- AndreNitkowski

There is no awesome story here folks. I'm just a regular guy that has brought my truck in for routine maintenance since the day I bought it from Lenz Truck. It's my second truck from them. Every time I bring it in for service, Sean has taken care of me. The mechanic is usually Nick. Both of these guys are professional, courteous and take care of my truck flawlessly. They makes suggestions or recommendations that are looking out for me or my truck, not their best interest. I highly recommend Lenz Truck and their service department.

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Recommend Dealer
Yes
March 27, 2012

"this was our first experience with Lenz Truck and it..."

- aaron/caryl

this was our first experience with Lenz Truck and it couldn't have been more pleasant. We were allowed to walk the lot and look at trucks we would be interested in, (no high pressure salesman following us around) the selection of used trucks was more than adequate. Once inside the office we were introduced to Mark Phillips, and a deal was made...Mark was very polite, friendly and conducted himself in a professional manner, yet made us feel like old friends.....Nik Tries was another associate we found to be just delightful, friendly, yet professional. We would not hesitate to recommend Lenz Sales to friends, and will do so in the future..We feel as though we were treated fairly, and satisfactorily. Keep up the good work!!! Aaron & Caryl Solsrud

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Recommend Dealer
Yes
Employees Worked With
Nik Tries
January 15, 2012

"I really enjoyed my experience at Lenz Truck Center. ..."

- matty28

I really enjoyed my experience at Lenz Truck Center. This was my first experience with purchasing a vehicle from them and with the results so far it more than likely will not be my last.

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Recommend Dealer
Yes
Employees Worked With
Sam Pegram, Sam Pegram
1
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