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LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

Toms River, NJ

3.5
66 Reviews
Call Service Center (732) 831-7641

66 Reviews of LLester Glenn Chrysler Dodge Jeep RAM FIAT- Service Center

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November 03, 2023

I have called the service department on 3 separate occasions to get information on repairs and for whatever reason they don’t call back. I guess they are too busy, because the first person who took m More

by Aguker
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Bernie Helme
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Aguker, We appreciate your feedback and sincerely apologize for the challenges you faced while attempting to schedule a service appointment! It is disheartening to hear about the frustration caused by not receiving a callback promptly, and we want to assure you that we take this matter seriously! To address your experience, we are thoroughly investigating the situation with our scheduling center to prevent a recurrence. We understand the importance of timely communication and never want our customers to feel ignored! Regarding service appointment availability, we acknowledge that our schedule fills up quickly. To ensure your preferred time, we recommend scheduling maintenance appointments a few weeks in advance. However, we understand that unforeseen circumstances may open up slots during the week. Our team is more than willing to reach out to you if a spot becomes available due to a rescheduled appointment! For your convenience, we also offer online scheduling through our website at lesterglennchryslerdodgejeep.com. This allows you to schedule appointments at your convenience. Once again, we apologize for any inconvenience caused by the delay in communication and the perceived lack of appointment availability. Your feedback is invaluable to us, and we genuinely appreciate your patience. Thank you for bringing this to our attention, and we look forward to the opportunity to serve you more effectively in the future. Thank you again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful 3
September 08, 2023

Kept Waiting. Went in for an oil change and tire rotation. Now 2 hours and 20 minutes later still have no idea what’s taking so long. I went to speak to the perso More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris
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Sep 11, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Glenn, We're truly sorry to hear about the extended wait time you experienced during your oil change and tire rotation. This is not the level of service we aim to provide, and we apologize for any inconvenience. We understand your frustration, and we appreciate your feedback. Our service director Bernie has tried to get in contact with you to resolve this issue. Please don't hesitate to reach out if you have any further concerns or if there's anything we can do to assist you. Thank you again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful 3
August 31, 2023

Excellent experience as always with service representative. It was a very easy process & hassle free. More

by azjha2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeffrey Genthe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Azjha2, Thank you for your continued support and feedback! We're glad to hear that you had an excellent experience with us. Making the process easy and hassle-free is what we aim for. If you have any more questions or need assistance in the future, feel free to reach out. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful
August 31, 2023

Super cheerful staff. No pressure. Prompt service. Comfortable waiting area.Plenty of parking. Honest people. More

by vendorplace
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hey Vendorplace, Thanks for your feedback! We're thrilled to hear that you found our staff super cheerful and enjoyed a no-pressure environment. Prompt service, a comfortable waiting area, and ample parking are all part of the experience we aim to provide. We value honesty, and it's great to know that came across. If you have more feedback or need assistance in the future, don't hesitate to reach out. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful
August 31, 2023

I was greeted promptly. They were very courteous and concerned about my needs, and getting my issues taken care of. More

by FXSTCDM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Casasnovas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Burke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Helme
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 01, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hello FXSTCDM, Thank you for sharing your experience! It's great to hear that you that the team was courteous and concerned about your needs. Taking care of your issues is our priority! If you ever have more feedback or need assistance in the future, don't hesitate to reach out. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful
August 30, 2023

Great service and the staff is a pleasure to work with. Service was completed well before it was expected. More

by drjcowboys
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Gibson
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Aug 30, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi Drjcowboys, Thank you for your kind words! We're thrilled to know that you had a great experience with us! Our team takes pride in providing efficient and pleasant service to our customers! If you have any more automotive needs in the future, feel free to reach out. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful
August 29, 2023

The lady Ann who helped us was terrible. She confused my appointment then told me I didn’t have one. My son left only to be called and told we did have an appointment. This woman is a mess a More

by Nusgoods1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ann Marie Schulz
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hello Nusgoods1, We apologize for any inconvenience you experienced during your recent visit. Your feedback is important to us, and we're sorry to hear about the confusion with your appointment. We strive to provide excellent customer service, and it seems like there was a miscommunication in this case. Bernie, our service manager willl be reaching out soon! Best regards, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful 1
August 29, 2023

He was very polite, answered all my questions. There was a discrepancy in price, but he made it right. More

by rbarrett6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Gibson
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Aug 29, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hey rbarrett6969, Thank you for taking the time to leave a review of your experience! We're glad to hear that our team provided you with polite and attentive service. We apologize for any discrepancies in price, but we're pleased that they were resolved to your satisfaction! Your feedback helps us improve and ensure that our customers have a positive experience. If you have any more questions or if there's anything else we can assist you with, please don't hesitate to reach out. Happy Driving, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful
August 23, 2023

The wait wasn’t too long. I feel like my vehicle was thoroughly looked at More

by missbunny84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Allen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bernie Helme
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Lester Glenn Chrysler Dodge Jeep RAM FIAT responded

Hi missbunny84, Thanks a bunch for sharing your feedback with us! We're glad to hear that the wait wasn't too long during your visit. It's fantastic that you feel your vehicle was thoroughly looked at, ensuring a comprehensive and satisfying service. If there's anything more you'd like to share or if you need assistance in the future, please don't hesitate to reach out. We're here to ensure your experiences with us are always excellent. Thanks again, The Lester Glenn Chrysler Dodge Jeep RAM FIAT Team

Helpful
August 14, 2023

Worst service center ever! They break everything won’t replace it, broke my mirrors , broke my sunroof, broke my windshield, they don’t call anyone back they don’t return phone More

by Rotonda87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gene
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Helpful 1
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