Lester Glenn Hyundai - Service Center

I was very happy and satisfied with my service. My service advisor was Chris Taggart. He was in contact with me from the beginning until the end. At no point did i have to call him to get an update. A service advisor was Chris Taggart. He was in contact with me from the beginning until the end. At no point did i have to call him to get an update. Although they were short staffed and couldn't get the vehicle in the same day, he called me that day to let me know and keep me in the loop. Couldn't Be happier with my Experience. More

The people are very accommodating! Morethan satisfied The people are very accommodating! More than satisfied with recent service. Very happy with my Palisade, the dealership and service so far. The people are very accommodating! More than satisfied with recent service. Very happy with my Palisade, the dealership and service so far. More

An all around amazing experience! Karen was super helpful and always easy to reach. All the other employees were kind, helpful, and accommodating. Would definitely recommend! and always easy to reach. All the other employees were kind, helpful, and accommodating. Would definitely recommend! More

Always something wrong. Started when I bought my vehicle new in 2014. First week I noticed grinding in the front end. I bring it in I was told it was the back seat it was loose. Ok I’m not stupid. I noticed new in 2014. First week I noticed grinding in the front end. I bring it in I was told it was the back seat it was loose. Ok I’m not stupid. I noticed it was still grinding. Needless to say I bought it back (mind you brand new) they had my car almost a month. The whole front end was out and had to be redone. Should of got rid of the car there. Now I notice the back making same noise. I’ve mentioned it several times to the dealer over the 6 years I’ve had this vehicle. I’m told it’s fine. Still does it. Every time I bought it for the free oil changes I was always told something had to be done. I have extended warranty which came in handy as I’ve had minor issues covered. I had a recall on the ECM and they did it. But I failed inspection 7 times. I did all that was recommended to get the computer back to normal. They told me I had to pay to get it looked at. Kidding me it’s their recall. I found someone to rig the system so I can pass inspection it was never fixed. Really, I have to pay for a recall error they did. So, then I had an issue with my map sensor, they repair it under my extended warranty. 3 months later my engine light comes on, same issue. I’ve tried to get my car in, no available openings, never any loners. My car is the heart of the family. I’m depended on with taking my dad to treatments. I travel way up north a couple times a week to take my dad. I’ve had to go on the outside and pay when thus is a warranty covered issue. The fact I couldn’t be seen for almost 4 days was not acceptable. I talked to my mechanic he said the piece looks like it was never even changed. I have it in my possession. Dealer swears it was. I don’t know but all I know is, my extended warranty won’t refund me, dealer said bring piece back let them put it in and see defect and all this. Again, I don’t have time. I have a dad on chemo I’m his sole care taker and take him to his appointments. So now I’ll have to go to corporate. After explaining the urgency to a couple employees no one accommodated me. It’s my fault I didn’t go to a higher up. You would think the employees would think to transfer me to the higher up. I’m kind of disgusted because now I don’t trust my car, it’s almost out of warranty and no one even tried to fix the back end I’ve complained about since I got the car. Which I just deal with now. Annoying as xxxx and worse when someone’s in the back seat. But it’s not about this, but adding it with all I’m writing. This was my first car of this kind and was happy with it. But the fact no one wants to cover the expense I had no other option to do but go somewhere. I don’t play blame game but it’s sad. I don’t think I will get another car like this in the future. Dealing with all this is a headache. I understand they are busy, I get it. The importance that I stressed to the couple employees didn’t matter. I’m not here to put names or bash anyone, I just want to explain my experience. Spoke to the service manager this morning yes he’s nice. But I think a little bit more could of been done. More

Sarah walsh was amazing & kind when I bought my car!! I’m a single mom & she was able to help me with what can afford! She also found the type of car I was looking for. I will definitely be going back to her a single mom & she was able to help me with what can afford! She also found the type of car I was looking for. I will definitely be going back to her when the time comes to get another one!! More

Heather McCrum was fantastic to work with! She helped me purchase my first car. Thank you Heather for everything! I Love my Hyundai Santa Fe purchase my first car. Thank you Heather for everything! I Love my Hyundai Santa Fe More

Senior Citizen Charged 44.52 for Oil and Filter Change Joseph Molino was the service consultant I worked with. I was shocked when he presented me with a bill of 44.52 for an Oil and Filter Change. I inquir Joseph Molino was the service consultant I worked with. I was shocked when he presented me with a bill of 44.52 for an Oil and Filter Change. I inquired about a senior citizen discount. His reply was no. On Lester Glen's website there was a promotion MA 1338 for 29.95 expiring 11-27-19, I guess this promotion does not apply to senior citizens. On the Customer's Copy of the Bill, the breakdown was Job 1 Parts $21.99. Job 2 Labor $17.96 Then there was a Misc charge $1.80 and titled Job "A" On page 4 Dealership Copy indicated "A basic oil and filter change with multi-point performed and supplies" totaled 15.82, The dealership has to make a profit but the difference between $44.52 and $15.82. is too great. RECOMMENDATION-suggested to have oil pan resealed (Not replaced or new) which would take 4-5 hours. A loaner car would be provided, but I would have to pay $35.00. Very dissatisfied with treatment towards a senior citizen. Joseph Molino you win the 'SHAME ON YOU employee of year award. More