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Lester Glenn Subaru

Toms River, NJ

Overview
Employees
Reviews
Vehicles
4.9
2,218 Reviews
Lester Glenn Subaru is a new Subaru dealership located in Toms River, NJ. Lester Glenn Subaru also offers used cars and certified pre-owned Subaru vehicles. The Lester Glenn Subaru Service Center is your one-stop shop for all of your service, repair and maintenance needs on your Subaru vehicle. From oil changes, to tire rotations, keep your Subaru road-ready with the Lester Glenn Subaru team of service technicians. Since 1956, the Lester Glenn name has been associated with providing an unprecedented level of customer service. We invite you to come in and see what the Lester Glenn Experience is all about. Experience the way car buying and servicing should be, experience Lester Glenn Subaru in Toms River, NJ!
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1501 Route 37 West

Toms River, NJ

08755

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Showing 2,218 reviews

March 20, 2024

Overall I had a good experience. My sales person, Cody Monica was great. I have to be honest that two things bothered me. First, I was presented with on offer with one interest rate, More

by Bkraimo
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Monica
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lindsey Mulrain
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Lester Glenn Subaru responded

Hi Bkraimo, Thank you for sharing your experience with us. We're glad to hear that overall, you had a good experience and that Cody was great to work with. However, we apologize for any inconvenience or confusion regarding the interest rate discrepancy and the trade-in value process! Regarding the interest rate issue, we understand your concern, and we apologize for any miscommunication. We strive to be transparent and ensure that our customers receive accurate information throughout the purchasing process. We'll address this internally to prevent similar situations in the future. Regarding the trade-in value, we apologize for any confusion regarding the valuation process. We appreciate your feedback and will take it into consideration to improve our processes and ensure clarity for our customers. We're glad to hear that despite these issues, your overall experience was positive and that it was better than other dealerships you've visited. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

Mar 22, 2024 -

Lester Glenn Subaru responded

Hi Bkraimo, Thank you for sharing your experience with us. We're glad to hear that overall, you had a good experience and that Cody was great to work with. However, we apologize for any inconvenience or confusion regarding the interest rate discrepancy and the trade-in value process! Regarding the interest rate issue, we understand your concern, and we apologize for any miscommunication. We strive to be transparent and ensure that our customers receive accurate information throughout the purchasing process. We'll address this internally to prevent similar situations in the future. Regarding the trade-in value, we apologize for any confusion regarding the valuation process. We appreciate your feedback and will take it into consideration to improve our processes and ensure clarity for our customers. We're glad to hear that despite these issues, your overall experience was positive and that it was better than other dealerships you've visited. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 20, 2024

I always feel like I’m the most important customer there! I greeted with friendliness. More

by KATFAIR5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Damiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Redwood
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Mar 22, 2024 -

Lester Glenn Subaru responded

Hi KATFAIR5, Thank you for your kind words! We're delighted to hear that you always feel like the most important customer when you visit us. Providing friendly and attentive service to each of our customers is our priority, and we're glad to know that you've experienced this firsthand. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 20, 2024

You filled my already filled washer fluid to the top and it was touching the fill cap. You slightly overfilled my coolant that was already at the fill mark. Is the reason for this so you had an excuse t More

by MARKOSENK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Senatore
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2024 -

Lester Glenn Subaru responded

Hi MARKOSENK, We apologize for any inconvenience you experienced during your recent visit. Our goal is always to provide top-notch service and ensure customer satisfaction. We appreciate your feedback regarding the overfilled washer fluid and coolant, as well as the charges for shop fees and document retention fees. We understand that our service manager Bert has reached out to you to discuss this issue further! At your earliest convenience if you could give him a call back we would love to work with you towards resolving this issue to your satisfaction. We value your business and hope to have the opportunity to make things right! Thank you again, The Lester Glenn Subaru Team

Helpful
March 20, 2024

Very happy with the information and service we received. Kathy was a great service person to work with and helped solved our problem. Couldn’t ask for more More

by KACERBONE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Lester Glenn Subaru responded

Hi KACERBONE, We're delighted to hear that you're very happy with the information and service you received! It's fantastic to know that Kathy provided great service and helped solve your problem. We'll be sure to pass along your kind words to her. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 20, 2024

They have given me excellent service and care of my Subaru. They have also have been taken care of my current problems so far. More

by MCHOGREBE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Lester Glenn Subaru responded

Hi MCHOGREBE, Thank you for your feedback! We're delighted to hear that you've received excellent service and care with us! Ensuring your vehicle is well taken care of and addressing any issues promptly is important to us. If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 20, 2024

I was pleased to find that my problem was covered under the power train warranty, and that the service was performed in a timely manner. More

by pianoman8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathy Ottmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 22, 2024 -

Lester Glenn Subaru responded

Hi pianoman8, We're glad to hear that your issue was covered under the powertrain warranty and that the service was performed in a timely manner. Providing efficient service and ensuring that warranty coverage is utilized when applicable is essential to us. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 19, 2024

Friendly and nice info intact if I needed anything were very accommodating wait wasn’t long and chair was comfy More

by MAPLESROBIN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Conroy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lester Glenn Subaru responded

Hi MAPLESROBIN6, Thank you for sharing your experience with us! We're delighted to hear that our team was friendly and accommodating and provided you with the information you needed! Comfort is important to us, so we're glad to hear that your wait was short and the chair was comfy. If you ever need anything else or want to share more about your experience, feel free to reach out. We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 19, 2024

Brandon Grace was knowledgeable and easy to work with. I was satisfied with how the transaction went. More

by ksr024
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lester Glenn Subaru responded

Hi ksr024, Thank you for your feedback! We're glad to hear that Brandon provided you with knowledgeable and easy service, and we're pleased to know that you were satisfied with the transaction. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 19, 2024

This was the second service for my 2023 Outback and it was repeat of first. The staff was courteous from the valet attendant to my service rep - Kat. She was gracious and helpful and kept me updated on th More

by NJDAEMON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lester Glenn Subaru responded

Hi NJDAEMON, Thank you for sharing your experience with us! We're delighted to hear that your second service for your 2023 Outback was as positive as the first! Providing courteous and helpful service is what we strive for, and we're glad Kat made your experience a joy. We'll be sure to pass along your kind words to her. If you ever need anything else or want to share more about your experience, feel free to reach out! We're here to assist you! Happy Driving, The Lester Glenn Subaru Team

Helpful
March 19, 2024

They are pleasant, professional, knowledgeable and keep you updated on the work being performed and the amount of time to complete the service. More

by RVENTROS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ekaterina Espinosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lester Glenn Subaru responded

Hi RVENTROS, Thank you for your feedback! We're thrilled to hear that you found our team pleasant, professional, and knowledgeable. Keeping you updated on the work being performed and the expected completion time is important to us, and we're glad we could provide that level of service for you. If you have any further questions or if there's anything else we can assist you with, please feel free to reach out. We're here to help! Happy Driving, The Lester Glenn Subaru Team

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