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Lewisville Volkswagen - Service Center

Lewisville, TX

4.6
895 Reviews

895 Reviews of Lewisville Volkswagen - Service Center

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April 22, 2024

Always happy with the service I receive at Lewisville Volkswagen. My backup camera is now working. More

by SPANTERMUEHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Swarvar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jimmy Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 23, 2024 -

Lewisville Volkswagen responded

We are thrilled that you are a happy customer! Thank you for choosing Lewisville Volkswagen and for sharing your experience. Drive safely until we see you again!

Helpful
April 17, 2024

Great customer service and cost was reasonable. Dealership was clean and everyone was friendly. Top notch operation. More

by ardenfloran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles
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Apr 17, 2024 -

Lewisville Volkswagen responded

We're glad to know you had a great experience at Lewisville Volkswagen! Thanks for the compliments on our customer service, cleanliness, and friendly team. We strive to provide top-notch service every time!

Helpful
April 15, 2024

Took great care of us. Everyone on the staff that we encountered was very friendly. More

by courtney h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Gassner
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2024 -

Lewisville Volkswagen responded

Courtney, we appreciate the stellar review here at Lewisville Volkswagen!

Helpful
April 14, 2024

Excellent customer service, Easy online scheduling calendar based, quick and efficient service with video walkthrough of the car inspection. More

by LPHHOME1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 15, 2024 -

Lewisville Volkswagen responded

We're glad to know you found our online scheduling and service efficient at Lewisville Volkswagen. We aim for excellence in customer service, so your feedback is much appreciated! Safe travels ahead with your inspected vehicle!

Helpful
April 13, 2024

My experience was very good took car in for Check Engine light. They did a very thorough video explanatio, fixed problen at no charge.They also did a rear brake job (81000 miles) The service manager, Tim wa More

by raystaniszewski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Royce
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Apr 15, 2024 -

Lewisville Volkswagen responded

Ray, we're glad to know your experience at Lewisville Volkswagen was a positive one. Tim and our team always aim for thorough service! Thanks for trusting us with your vehicle's needs.

Helpful
April 10, 2024

They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More

by sonyadevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Lewisville Volkswagen responded

Sonya, we're glad to know you had a great experience with our service team at Lewisville Volkswagen. We always aim for efficiency and top-notch customer care. Thanks for your feedback!

Helpful
April 10, 2024

They we very nice, accommodating and quick. When you drive in the service lane, someone automatically came out with no wait. My service advisor was very nice. More

by sonyadevans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2024 -

Lewisville Volkswagen responded

Sonya, we're glad to know you had a positive experience with our service team at Lewisville Volkswagen. We strive for efficient and friendly service! Thanks for the review.

Helpful
April 05, 2024

Customer Service is excellent from the dealership, but especially from Tim Larsen my service consultant for the past 15 years and through two VW cars. More

by LMK.KYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Larsen Service Advisor and Jeremy Ayudan, the technician.
Report | Print
Apr 05, 2024 -

Lewisville Volkswagen responded

We're delighted to know that you've had such a positive experience with Tim and our team at Lewisville Volkswagen over the years. Here's to many more! Thanks for your loyalty and support.

Helpful
April 02, 2024

Ralph and Melissa were terrific in assisting with my 10,000 mile maintenance! The waiting room area was sufficient with entertainment and beverage options. More

by 4prilMcDonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ralph
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Apr 02, 2024 -

Lewisville Volkswagen responded

We're delighted to know Ralph and Melissa provided 5-star assistance during your 10k-mile maintenance at Lewisville Volkswagen! It's wonderful that you enjoyed the waiting room amenities as well. Thanks for sharing your experience with us!

Helpful
March 31, 2024

He was very helpful. I liked getting video of what was done and needed. This experience was better than the last time. More

by DALILA_665
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles White
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Apr 01, 2024 -

Lewisville Volkswagen responded

Dalila, we're glad to know your recent visit at Lewisville Volkswagen was a positive one! We always aim for improvement — thanks for the feedback. We look forward to seeing you next time!

Helpful
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