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Lexus of Pembroke Pines
Pembroke Pines, FL
13,584 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running!
Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday 10:00 AM - 4:00 PM
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Showing 13,584 reviews
April 23, 2024
self service at this Lexus dealer. you have to do almost everything by yourself. good luck. you have to do almost everything by yourself. good luck. More
by JSHEN518
Verified CustomerEmployees Worked With
Helpful April 23, 2024
I have been leasing LEXUS vehicles from Alejandro Martinez for ten years; he is LEXUS's BEST sales representative. Martinez for ten years; he is LEXUS's BEST sales representative. More
by ANGELICA.LONDONO
April 23, 2024
Gonzo Dussan was an amazing Product Specialist. He was very professional, detailed and courteous. He answered all of my questions and was very helpful and responsive. Would highly recommend him to He was very professional, detailed and courteous. He answered all of my questions and was very helpful and responsive. Would highly recommend him to anyone interested in a Lexus. More
by owenslaurel
Employees Worked With
April 23, 2024
Great place to do business we are very happy with our purchase sales person and finance person was both very friendly and helpful to us we will definitely recommend this dealership to everyone.. Thanks.. purchase sales person and finance person was both very friendly and helpful to us we will definitely recommend this dealership to everyone.. Thanks.. More
by RichieLowkey
Employees Worked With
Alejandro Font Rodriguez
April 23, 2024
On February 15, 2024, I visited the Lexus of Pembroke Pines dealership regarding an issue with my dashboard. I was referred to a service technician named Afraz. He was very courteous during my inital vis Pines dealership regarding an issue with my dashboard. I was referred to a service technician named Afraz. He was very courteous during my inital visit and he informed me that the issue I was experiencing with my dashboard was unusual and he would have to speak to his managers regarding the next steps in getting my issue resolved. He stated it would take about a month to get the situation sorted out and to order the necessary replacement part for my dashboard. On March 15, 2024, I followed up with Afraz regarding the status of my replacement part. He stated that he was working on it and would call me back with an update. Since that time, I have not received a call back nor an update despite numerous calls to the service department. It is now April 23nd, over two months since my initial visit, with ZERO communication from anyone in the service department. The lack of communication is appalling, not to mention highly unprofessional. I expected quality service from such a reputable dealership. I am very disappointed. Now, I must take time off from work to go sit at the dealership to get this situation handled when this could have been resolved with a simple phone call. More
by hamidahs
Employees Worked With
Afraz Hosein
April 22, 2024
Service dept is in complete disarray. I have been with Lexus for over 25 years and NEVER had such difficult time getting service with loaner. I am in for service 3/4 times a year min. I p I have been with Lexus for over 25 years and NEVER had such difficult time getting service with loaner. I am in for service 3/4 times a year min. I put over 25k miles on my car a year. I have always stuck with Lexus for the excellent service. There are many choices of SUV today. I suggest Lexus get back to their roots and provide service they have in the past. More
by Pam Segal Rhodes
Employees Worked With
I can’t provide a name. I never have the same service provider the manager is the only one I speak to on regular basis
April 22, 2024
Excellent service and attention to my needs. Ceasar is very knowledgeable and caring to the Customer I would highly recommend him to anyone that is looking to buy or lease a New Car Ceasar is very knowledgeable and caring to the Customer I would highly recommend him to anyone that is looking to buy or lease a New Car More
by jorjales
Employees Worked With
April 22, 2024
This service department is awesome. Everyone from the time I drove in until I left was friendly and courteous. They completed my car service in the time they told me. Rodney Fuller Everyone from the time I drove in until I left was friendly and courteous. They completed my car service in the time they told me. Rodney Fuller was a new advisor for me and was very informative about my car's needs at this time. Highly recommend Lexus of Pembroke Pines. More
by HOGLELAURA
Employees Worked With
Rodney Fuller
April 22, 2024
We just got our car from this Lexus dealer location, Erik and MO were very attentive to our requirements and helped us get our new car. Thanks for making our experience very professional and getting us the and MO were very attentive to our requirements and helped us get our new car. Thanks for making our experience very professional and getting us the best offers availabe. would highly recommend Erik and Mo. More
by hala2sof
Employees Worked With
