Lexus Santa Monica

Why I trust Tim Nelson Tim Nelson has been my service representative for many years and has always found whatever problem I might have. He has gone beyond what I might expe Tim Nelson has been my service representative for many years and has always found whatever problem I might have. He has gone beyond what I might expect. This time I had a defective tire that I bought at Lexus a year ago. He replaced it, as per purchase agreement, so there was no charge. More

Routine maintenance My service adviser was Patrick Levevson and as usual he listened to my specific requests and followed up by providing the necessary parts and services My service adviser was Patrick Levevson and as usual he listened to my specific requests and followed up by providing the necessary parts and services. I have been dealing with Patrick Levenson for the last couple of years, and with this Dealership since 2003 and the service has been excellent. I highly recommend Patrick Levenson and the Santa Monica Lexus Dealership. Thanks Patrick for your professional,effective and efficient service. F. Williams More

Great Experience This was my first time at Lexus of Santa Monica! The experience was great everyone there was very friendly and helpful. Joe Broytman was my service co This was my first time at Lexus of Santa Monica! The experience was great everyone there was very friendly and helpful. Joe Broytman was my service consultant and he was great, he answered all my questions and didn't try and push me into getting services that I didn't need at the moment! He's awesome! I'm so happy with my experience I will be returning! More

Excellent sales follow up by Kevin Achkarian @ SM Lexus. Purchased pre-owned Lexus RX 350 this week w/ Lexus RX 300 trade-in. Sale went smoothly & Kevin's sales manner was helpful & prompt. Follow-up phone c Purchased pre-owned Lexus RX 350 this week w/ Lexus RX 300 trade-in. Sale went smoothly & Kevin's sales manner was helpful & prompt. Follow-up phone calls & texts were returned w/in minutes. Had one sluggish battery issue post sales & Kevin was extremely helpful in offering solutions to remedy the problem quickly & efficiently. Great experience. Thank you. More

Effective & Efficient They just did everything as quickly as possible, we did not wait for too long for the paper works etc. Plus, they gave us a perfect loan car that suit They just did everything as quickly as possible, we did not wait for too long for the paper works etc. Plus, they gave us a perfect loan car that suit us best. I was so happy that everything went well, and finally got my tires fixed. Lexus the best! More

They fixed a problem that nobody else could for two years. Nobody else could figure out how to get my "tail light out" indicator on my dash board to turn off when all of my tail-light bulbs appeared to be work Nobody else could figure out how to get my "tail light out" indicator on my dash board to turn off when all of my tail-light bulbs appeared to be working. I live in Northern California, but I would be happy to come hear again when visiting Los Angeles. Douglas Elliott was also a pleasure to work with. More

Thanks, Doug Elliott We've been coming here many years through two new car purchases. Always super pleased with the sales department. We have depended on the service depar We've been coming here many years through two new car purchases. Always super pleased with the sales department. We have depended on the service department, though I am beginning to doubt them. I am sticking with them for now because I trust my service rep, Douglas Elliott. But some of the service recommendations from the technicians have us really questioning their motivation. More

Amazing Experience- Highly Recommend I came in to check my options on my soon to be ending lease and left happier than I had expected to. I was over miles on my former lease and had som I came in to check my options on my soon to be ending lease and left happier than I had expected to. I was over miles on my former lease and had some mild damage to the rear bumper and was worried about what this would do to my future payments or what fees I would incur on a new lease. Enrique and his team were fantastic and helped get me into a new car with payments that were exactly what I was asking for without taking up my whole day. This is the second lease I have signed at the Santa Monica location and by far the best. I definitely recommend asking for Enrique for anyone in the market for a new car, and will definitely be going back to get my next car a few years from now. More

A Ten all the way. Excellent service on my 2009 Lexus. Rafael had checked the car's record and knew exactly what was needed. All taken care of in good time. Excellent service on my 2009 Lexus. Rafael had checked the car's record and knew exactly what was needed. All taken care of in good time. More

Excellent experience. I was able to drop my car, go to work Excellent customer service in general. I want to thank George Morales for his guidance, positivism, and excellent customer service. George is knowle Excellent customer service in general. I want to thank George Morales for his guidance, positivism, and excellent customer service. George is knowledgeable and keeps me informed of services needed. I also want to thank Mr. Prieto for servicing my car. More