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Lexus of Arlington

Arlington Heights, IL

4.8
3,622 Reviews

1510 W Dundee Rd

Arlington Heights, IL

60004

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3,622 Reviews of Lexus of Arlington

August 06, 2021

The service was very good they explained me everything I have to know about it and Salesman was very helpful!I definitely like your service and will recommend to all my friends More

by W0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed, Thomas Prondzinski, Tim Webb
Aug 07, 2021 -

Lexus of Arlington responded

Thanks for sharing your thoughts about your experience with Lexus of Arlington. We appreciate your business and hope to see you again soon!

August 06, 2021

Excellent service! everyone is very professional and courteous, work completed on time, great facilities to wait for your car if you choose so. I highly recommend:) More

by Aurora
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Aug 07, 2021 -

Lexus of Arlington responded

Thank you for choosing Lexus of Arlington, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 05, 2021

Horrible sales support. They made us come to the dealership and negotiated a price over the phone for a car they did not have on the lot. More

by washikaj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Harsh Tried , Dan Khoshaba
Aug 22, 2021 -

Lexus of Arlington responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 05, 2021

So going to a dealership is usually not the most pleasant of experiences but these guys were great. Dropped my car off for service for a few days, they gave me a loner, and I was on my way home. More

by JAMES@GOASKGLOBAL.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Devega
Aug 05, 2021 -

Lexus of Arlington responded

Thank you for your business and this review, James! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 04, 2021

Nus did an amazing job for us and made sure that we were completely satisfied I would definitely go back and purchase another vehicle from Lexus of Arlington More

by Kashif S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Nusrath Khan, Kamil Wojcik, Igor Zigic
Aug 04, 2021 -

Lexus of Arlington responded

Thank you so much for choosing Lexus of Arlington! Congrats on your new Lexus, and let us know if we can be of any more assistance!

August 04, 2021

Professional and comfortable. Not at all intimidating I found them honest. The facility was sparkling clean and everyone was very relaxed but efficient with me and me time. More

by Denise21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose David Garcia
Aug 04, 2021 -

Lexus of Arlington responded

Thank you so much for your excellent review, Denise! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Arlington. Please don't hesitate to reach out if you need anything else.

August 04, 2021

IGOR took really good care of us. The Lexus team was attentive to our interests and we are pleased with the outcome to getting a new leased Lexus More

by JeffStauffer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Demos, Igor Zigic, Yegor Azarov
Aug 04, 2021 -

Lexus of Arlington responded

Jeff, Thank you so much for your kind words for Igor, and for taking the time to leave us this wonderful feedback!

August 04, 2021

Associate was very friendly and explained very well about the service details. lounge was good along with excellent Wifi service. Oil change service Time was relatively normal. I am glad that they didn't was More

by sajid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori
Aug 04, 2021 -

Lexus of Arlington responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 04, 2021

Buying an NX for my wife from Rohrman Lexus was such a pleasure I came back the next day and both get an ES for myself. More

by Icanc4mls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vladamir Tanev, Chris Ward, Igor Zigic, Mitch Horwitz
Aug 04, 2021 -

Lexus of Arlington responded

Here at Lexus of Arlington, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! Congratulations on your NX and ES! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

August 03, 2021

Yes been going here since the car was purchased in 2008. Appreciate the time associates take to explain the maintenance and anticipated cost. I really appreciate the communication More

by ACSK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Haresh Trivedi
Aug 03, 2021 -

Lexus of Arlington responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your kind comments with our service team, and we look forward to working with you again!

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