Lexus of Brooklyn

Not even interested in sales Came in today to look at GX460, oddly enough it was not in their showroom. What was worse is that nobody even came up to us, we were wondering around Came in today to look at GX460, oddly enough it was not in their showroom. What was worse is that nobody even came up to us, we were wondering around the showroom with 4 sales guys enjoying their time at the concierge table. Even when we looked at them, that did not prompt any of them to come up to us. We walked out without even a hello. More

complete rippoff, and tricks Don't ever bring your car to this service they will make you sign a paper that if your warranty doesn't cover the problem you have to pay 280 only for Don't ever bring your car to this service they will make you sign a paper that if your warranty doesn't cover the problem you have to pay 280 only for dyagnostic. At the end it's always comes out that it's not under a warranty . Don't trust them, I spent hall day in here waiting for the result. After that manager said that Lexus headquarters is closed today and that can't say if the problem is under warranty or no, but they believe it's not. More

Very Poor Coustomer service I am very disappointed the way they treat Lexus Customer. Sales department should respect Lexus owner and Trade in Lexus Customers. I had interaction I am very disappointed the way they treat Lexus Customer. Sales department should respect Lexus owner and Trade in Lexus Customers. I had interaction with 2 sales person. One was sales person (did try to help) but the other was his manager (Andrea) very rude, not polite at all and was in rush. More

Spend 35k get treated like you're buying a $500 car Good: I bought 2013 rx350 with 15k miles. Price that was quoted on autotrader was the right price and it was 1-2K lower then other dealerships for sa Good: I bought 2013 rx350 with 15k miles. Price that was quoted on autotrader was the right price and it was 1-2K lower then other dealerships for same car. Transaction was fast and at the time of the purchase most things were ok. Average: Salesman Mo Tahir was very nice and easy to communicate with before the purchase and at the time of purchase. However, when I had small issue after purchase, he was extremely hard to get hold off, didn't answer emails and many phone calls. Same with all the managers. Bad: The car wasn't serviced at all, no oil change, no inspection, nothing. As we were doing paperwork i noticed a small ding upfront, Which I think should have been fixed. They didn't have a paint/body guy at the time, I couldn't come back the next day, so after some discussion they dropped $100. Not pleasant but whatever.. The ugly: Next day we noticed that there was a hole in the driver mat. Probably driver was woman and liked to wear heels. I called dearship with basic request, send me a replacement mat. I mean I spend 35k on the car, I have a hole in the mat, it's not too much to ask for, right? Its a LEXUS SUV. First answer was no, when I pressed a bit, they finally agreed to send me a used one. It took 2 months. I kid you not. I called like 10 times(it was principle of it at this point). Also, registration on the car came after deadline. had to call about that. Long story short, if you want to be treated like you 're a customer spending good amount of money go somewhere else. If you want the best price, this place might work. I would give these guys one star, but they get two, just because there was no 'hidden' fees, etc, the price was exactly what we expected. More

I will never return to this service shop again! Today I brought my ES350, which I bought from this dealership and which is still on warranty, for a minor repair work: the distance sensor unglued and Today I brought my ES350, which I bought from this dealership and which is still on warranty, for a minor repair work: the distance sensor unglued and fell down inside of the front bumper’s area. In the company’s service shop I was told that to make this repair they needed to remove the whole front bumper. Because it was according to their estimates a long process, I was supposed to leave my car and the estimated price would be $250.00 (I was told that one hour labor costs $140.00). Since I couldn’t leave my car I took it back and went to a local auto shop. It turned out that to fix this problem the mechanic needed to unscrew only 2 bolts on the bottom of the car. No bumper removal needed! The whole work lasted 10 minutes and cost me $20.00. The sensor is now on the spot and works perfectly. I will never return to this service shop again! More