Lexus of Brooklyn

I had a terrible experience with this dealership and it's employees. I was interested in a used IS250 and found one that was perfect for me. I left a $500 deposit for them to hold the car for me for one week employees. I was interested in a used IS250 and found one that was perfect for me. I left a $500 deposit for them to hold the car for me for one week. I made two people: Vincent Lam, a salesman, and Dave Smith, from finance, reassure me three or four times that it was 100% refundable. They noted that on the tentative contract and told me all I needed to do was call if I changed my mind and they would credit the $500 back to my credit card. I decided I didn't want the car, and called Vincent. It took him 3 days to get back in touch with me. He told me he'd credit the card "right now" and it would show within 24 hours. That was the last time I could get in touch with either him or Dave. After 2 days I called back because it was not credited. I proceeded to call every day for a week and everyone I talked to (I could never reach Vincent or Dave and they never responded to my 5 or 6 voicemails) had nothing to tell me, other than that it was "going through." One person even hung up on me. Finally after a week, I spoke to a sales manager, who was nice, but told me that they physically CAN'T credit the card, that they have to mail out a check and it was "in the process" (again). I do not believe that's the case. He told me he could have refunded it only if it's the same day. It's been over 2 weeks and I have not heard anything. I will have my bank reverse the transaction, but still, this is the utmost example of bad business practice to me. More

I have been using this dealership for more than 8 years now. Starting with our first visit, we were pleasantly surprised by the excellent service in every aspect. Utmost friendliness of every employee we now. Starting with our first visit, we were pleasantly surprised by the excellent service in every aspect. Utmost friendliness of every employee we dealt with combined with steady professionalism in their respective fields makes your experience extremely pleasant. In course of years, Mr. Greg Sconzo addressed each of our requirements with great care and understanding making every possible attempt to meet our needs. He truly made us feel comfortable and very well taken care of with personalized attention and an extra "Sconzo" touch that really makes one feel special. Our recent encounter was last week when we were getting a new 2011 RX350. It was carried out by Mr. Joseph Ondo, who took care of every step and transaction addressing all our needs. Friendly, attentive and caring, working with him was very quick, smooth and pleasant. Once again, Mr. Sconzo and Mr. Ondo made us feel really "at home". Every single time Bay Ridge Lexus surpasses our expectations and we strongly recommend it to anyone we can. Thank you for your dedication and years of great service! More

Having bought our first Lexus at Bay Ridge Lexus, we Having bought our first Lexus at Bay Ridge Lexus, we decided that we would go back here to buy our second Lexus. The experience was as if we we'r Having bought our first Lexus at Bay Ridge Lexus, we decided that we would go back here to buy our second Lexus. The experience was as if we we're dealing with friends. John Pagano was our salesman. He was personable, spent more than ample time explaining the ES350 to us, had patience with our many questions, and didn't pressure us into buying one car over another. He was very knowledgeable about Lexus vehicles, and a pleasure to deal with. John was kind enough to ask Gregory Sconzo, the sales manager, to speak to us. He also was very personable and knowledgeable about the vehicles. The next person to help us was Jerry Petitto, the Lexus consultant. He helped us with financing and adding additional items to our ES350. He also had a wealth of knowledge to help us in decisions we made. Our Lexus experience was comfortable, pleasant, and informative. After completeing the paperwork, we had an excellent explaination, by John Pagano, about the features of our new car. He demonstrated how to work the GPS, CD, radio etc. We were so grateful for the overview of the workings of the car. We were so happy to deal with such pleasant, competent professionals. Having dealt with Bay Ridge Lexus in the past, we know that any service we need with be prompt and efficient. THIS DEALERSHIP IS "FIRST CLASS ALL THE WAY". Of course, we would highly reccommend Bay Ridge Lexus to anyone looking for a superior vehicle and dealership. We were so happy to deal with such pleasant, competent people. More

I've leased 2 Lexus (IS 250 and GS 350) from Tom Lam in Bay Ridge Lexus. He's very friendly, knowledgeable and very professional. Greg always give me good deal on cars too. Too bad that my lease is up and Bay Ridge Lexus. He's very friendly, knowledgeable and very professional. Greg always give me good deal on cars too. Too bad that my lease is up and I need a "minivan" badly for my kids. If not, I'll get my 3rd Lexus from them again. I'll wait for few more years for that:) I appreciated their helps. More

I just hate fees that are mentioned at the end of an agreement. There is a 995 dealer fee added on at the end of the buying process. I appreciate John telling me about it in the mids of our conversati agreement. There is a 995 dealer fee added on at the end of the buying process. I appreciate John telling me about it in the mids of our conversation. This dealership is not really willing to come down on price at all, i think the most they were willing to come down was 400 dollars on a 29000 vehicle. The atmosphere is great and the dealers are friendly. More

They were advertising a great deal on a 04 Prius. I called at 12:30 to see if they had it it. Chris told me they did and I told him I would be there in one hour. I drove from Central NJ to Brooklyn called at 12:30 to see if they had it it. Chris told me they did and I told him I would be there in one hour. I drove from Central NJ to Brooklyn ready to purchase the car. I arrived at 1:15 after paying $17 in tolls to get to Brooklyn to be told Chris was the scheduler and that a salesman (John) would be helping me. I stood around for 15 min waiting for John only for him to come out and tell me the car was sold last night. At this I was really upset and John told me to leave my information so he could let me know if they get anything else in. I told him after this I would not be interested in ever doing business with their dealership. Beware of this dealership with their switch and bait tactics. More

Sales person at Lexus of Brooklyn gave us a good internet Sales person at Lexus of Brooklyn gave us a good internet price, no haggling, and was responsive to all of our questions. He also spe Sales person at Lexus of Brooklyn gave us a good internet price, no haggling, and was responsive to all of our questions. He also spent time with us to explain the vehicles new features. After we brought the vehicle home we received several calls from our sales person asking how things were and if we needed any questions answered. More

My experiences with Bay Ridge Lexus are all terrific. They, the service and the sales folks really make me, the customer feel as if I was the only customer they ever had. They expedite my visit as I am u They, the service and the sales folks really make me, the customer feel as if I was the only customer they ever had. They expedite my visit as I am usually on my way to work and pressed for time. Last time, the fleet manager, Cecil was starting the loaner paper work and process as I drove into the Service driveway. My service representative Chris also is immediately attentive and anxious to know my concerns and what I want done or inspected, under the watchful eye of Patel the service manager. I always get "my moneys worth and then some". I bring my own oil, Mobil 1 synthetic, which they use without hesitation. They with me, have held council with the chief mechanic to explain the issues and the technology to me directly. I get a car wash as well every time. My experiences with Bay Ridge Lexus have been exemplary since 1990 when I got our first ES250 and thru the times starting in 2002 since when our family had 2 Lexus cars. Both are running great . The 1999 RX300, with 144,000 miles runs like brand new thanks to the Bay Ridge service group. Thank you guys for giving me the LEXUS experience. I would recommend Bay Ridge Lexus as the premier Lexus dealer in NY and perhaps in the USA. I am confident in the performance and reliability of my Lexus cars thanks to the Bay Ridge LEXUS Service group. Thanks again, you all deserve a 5 across the board. Finally, the service gruop knows how much I rely on my cars and as such thoroughly inspects my cars and recommends repairs when needed. This approach ensures trouble free performance and reliability on the road, under all conditions. Even JoAnn the cashier makes me feel secure. PS: I love the comfortable lounge area and the coffee and the fresh and varied snacks. Super final touch. Sincerely, JAMES A MAWHIRT....satisfied customer More

Our 5 th RX since 1999 from Bay Ridge Lexus. With different sales people we were fortunate to always have dealt with Eugene Woods to close the deal. Our new 2011 RX 350 along with our previous RX400h different sales people we were fortunate to always have dealt with Eugene Woods to close the deal. Our new 2011 RX 350 along with our previous RX400h cannot be matched. Just love them. Service Dept is also superior. thank you Eugene and Bay Ridge Lexus. Bob & Phyllis Howell More

Lauren was very attentive and great in answering any questions or concerns i had, only a phone call away i couldnt have asked for a better buying experience. Dealership was very clean with a professiona questions or concerns i had, only a phone call away i couldnt have asked for a better buying experience. Dealership was very clean with a professional appeal. I definately would return to purchase my next vehicle at BayRidge Lexus. Thanks Lauren! More