Lexus of Henderson - Service Center

Very little follow-up or follow thru by service writers. They don’t return calls in a timely manner. Showed up for 9:20 appt. After checking in outside, service writer never showed to talk. After 40 minu They don’t return calls in a timely manner. Showed up for 9:20 appt. After checking in outside, service writer never showed to talk. After 40 minutes, went to find out why and discovered no Serv writer had been assigned. Only needed a “check-up” but didn’t get car back until 4 hours- and that was with a service appt. Have had similar instances over the years, Even after complaining to Serv writer manager. If I had an altetnative, I would go elsewhere but in Vegas, both Lexus dealerships have same owner. More

The service and waiting area was excellent. . We were greeted with respect. Tyler thank you. . We were greeted with respect. Tyler thank you. More

All the staff is very friendly and welcoming. The drive is a bit further for me but I prefer the Henderson location over the Vegas location. The drive is a bit further for me but I prefer the Henderson location over the Vegas location. More

very good service and customer support. Updates are timely. well done to service department. thank you. Updates are timely. well done to service department. thank you. More

Service Mgr was clear on scope of work and made recommendations based on facts not just upselling. Trustworthy! Work was timely. recommendations based on facts not just upselling. Trustworthy! Work was timely. More

My sale guy was not very friendly and has not responded to me getting my fast chargers for the car I purchased. to me getting my fast chargers for the car I purchased. More

This dealership is very prompt and efficient. The moment I parked my car the mechanic assisted me right away. They are so nice and I like how they treat their customers in a professional manner. The moment I parked my car the mechanic assisted me right away. They are so nice and I like how they treat their customers in a professional manner. Thanks. More

I am always treated with respect and compassion. And the facility is clean with a clean men’s room And the facility is clean with a clean men’s room More

The guys in service were very accommodating to our needs when dropping of my LC500. We appreciate the high level of service. We’ll be back! when dropping of my LC500. We appreciate the high level of service. We’ll be back! More

Stephen Diem and everyone else in the Service dept have been wonderful. Exceptional customer service. Stephen has gone out of his way several times to make sure the service provided as well as the schedule been wonderful. Exceptional customer service. Stephen has gone out of his way several times to make sure the service provided as well as the schedule has worked for me. Others in the dept are also professional, friendly and helpful. More