Lexus of Manhattan - Service Center

NELSON PEREZ(8517) the worst i have dealt with here!!! I am writing this review as a previous customer who has had nothing but great experiences the previous 3 times i have visited this location but today I am writing this review as a previous customer who has had nothing but great experiences the previous 3 times i have visited this location but today was 1 of the worst I walked in as usual guy comes to me did not tell me his name did not greet me at all i begin to tell him that my "check engine" and "check vsc" light is on he immediately tells me oh your gonna have a big engine problem becuase your car is over 100,00miles which begin my suspicion because i only drive on fri and sat number 1 second car is maintained every 4-6 months i arrived at 1:45 didnt leave till 5pm was not offered a loaner as i told the rep i may need then at 5:30 he comes to me and says oh we need an additional 3hrs of diagnostic on your car the first 1hr turned out nothing your car was to hot it needs to cool down they may need to take your engine apart and put it back together he tells me ha!!!now im no expert on cars but since when does a car need to cool down to run a diagnostic on p codes then tells me it would be an additional 450 bucks even if the car needed to cool down which was a lie you have had it for almost 4hrs already its not ok to try and scam customers out of money people walked in that place after me and left before me and i had an appointment soo i decided to take my car to another lexus dealership in yonkers whom immediately told me i needed to change spark plugs nelson perez need to be fired i stood there and watched him shack other people hands as they walked in great them with a smile and they were in and out not saying i know why they were there ive never encountered this before so it a hard pill to swallow as i said ive been taking my car here since i bought it and now i will be going to yonkers all because he tried to swindle me NELSON PEREZ needs to be fired i will post this were ever i can!!!! and find a cooparate email or address to sent to as well More

No Response Worst experience with any car dealership ever. I have been waiting for a call back from anyone in the service department and to no avail no call back Worst experience with any car dealership ever. I have been waiting for a call back from anyone in the service department and to no avail no call back yet after 2 days and numerous calls this morning. Now I have to take time out of my day to go into this shop to see them in person to get status on my car. Something so simple as a phone call to answer my concerns but no I need to go to this shop in person. My service advisor was changed while my car was in the shop, therefore I do not have status of my car. Be aware More

Be aware of Service Dept. The service manager Nelson was unprofessional (whined for 10 minutes about his problems upon meeting him), then showed poor knowledge of services (we The service manager Nelson was unprofessional (whined for 10 minutes about his problems upon meeting him), then showed poor knowledge of services (we can't test your engine vibrations if these show up above city speed limits), then was making falls claims (if you change your light bulbs outside of this dealership, then you warranty will be voided), and was unwilling to accommodate, or work with a customer (the cost of light bulbs at Lexus of Manhattan purchased on line were significantly cheaper than the ones that service mngr. offered). Nelson stated: if you deliver these bulbs to me then we will install them. Another words, he was asking me to pick up light bulbs at his parts department and deliver them to his mechanic. Best of all - the survey manager had Nelson call me after my unsatisfactory comments and Nelson attacked me over the phone about my negative review! (My wife was listening and she got afraid that this man will find us and slash our tires). My car "lost" additional light (fog light went out) while in service - service advisor's (Nelson) comment: we don't check these. Lastly, the engine vibrations which were main reason for my visit not only did not go away but intensified. More

Horrible service Took my car for repair at this dealership it was there for 9 days I get it back my front windshield is scratched but because they don't want to take r Took my car for repair at this dealership it was there for 9 days I get it back my front windshield is scratched but because they don't want to take responsibility they say they didn't do it I just wanted them to know it so it don't happen to anyone else but they say they didn't do it of course the person that did it wouldn't admit it they service is no good I'm sorry I ever brought my car from them beware of service at this dealership horrible customer service to More

Terrific, responsive service. They have serviced this car over its 70,000 mile life and hopefully will get it through the next 70,000. Highly recommended/ car over its 70,000 mile life and hopefully will get it through the next 70,000. Highly recommended/ More

Flavio Fandino has given me excellent service. He is professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers. professional, knows his cars. He looks out for the customers interests so he provides the best service possible. He is punctual and delivers. More

I felt comfortable as soon as I entered the dealership. A person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew w person greeted me when I walked in and guided me to Flavio's office. Within a few seconds of reviewing my past history on his computer, Flavio knew what kind of service I needed. He gave me options on the kind of service and would receive, and told the price difference for the services, which I appreciated. The car was ready later that evening, but I was unable to pick up, and Flavio gave me the option of picking up the car the next morning. When I picked up the car it was fully cleaned inside and outside. More

I brought my Lexus RX-350 in for a 35,000 routine service appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his servic appointment. I was promptly and courteously greeted and then directed to Flavio Fandino's office where he very professionally went through his service recommendations. When I opted to do much less to my Lexus, Flavio did not try to sell me more services, pressure me or scare me. He just told me the consequences of omitting such important preventative maintenance. After a very reasonable and comfortable wait my car was ready. The work was very well done, every Lexus of Manhattan employee that I came into contact with was professional and courteous and the entire experience was exceptional. I think my Lexus RX-350 is a pretty good vehicle but the service I receive at Lexus of Manhattan is exceptional in every manner. In other words, good car, but better service ! More