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48 Reviews of Lexus of Manhattan - Service Center
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January 15, 2012
I had a great experience with Lexus Manhattan. It was a very pleasure working with Flavio Fandino. He was very helpful and friendly. Thank you and I look forward to doing business again soon. very pleasure working with Flavio Fandino. He was very helpful and friendly. Thank you and I look forward to doing business again soon. More
by Joony215
Employees Worked With
Flavio Fandino
Helpful January 11, 2012
Make servicing a car very easy - in and out was a breeze with no hidden charges or attempt to sell un-needed/wanted services - very professional. with no hidden charges or attempt to sell un-needed/wanted services - very professional. More
by lgh2323
Employees Worked With
Flavio Fandino
December 28, 2011
Attentive, courteous, the work was thorough. Mr Fandino helped to expedite my getting the car while I waited. The car is riding and performing very well helped to expedite my getting the car while I waited. The car is riding and performing very well More
by Lewis Kaplan
Employees Worked With
Flavio Fandino
December 01, 2011
We had an unexpected service visit for our new (pre-owned) Lexus. We received outstanding and immediate attention to our problem. The problem was resolved in a professional and accommodating manne (pre-owned) Lexus. We received outstanding and immediate attention to our problem. The problem was resolved in a professional and accommodating manner. We could not have had better service. More
by eslamm
Employees Worked With
Carmine Pennella, Service Director, and Mike Devlin, Service Advisor
October 22, 2011
Kevin is most helpful, responsive and accommodating. He is attuned to customer needs and always follows up on questions and issues. Treats customers as if they are special which is a rare commodity in thi is attuned to customer needs and always follows up on questions and issues. Treats customers as if they are special which is a rare commodity in this commercialized world. Lexus is well represented by Kevin, he exemplifies the Lexus experience. More
by ilenefine
May 08, 2010
I purchased my vehicle 5 months ago from this dealer. They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that They were receomended from a friend of mine. I am not from Manhattan but work in the city. I have been to multiple dealers and could only say that it is a shame that other Lexus stores could not be like this one. Steve from the sales department was able to help me get a FAR more superior deal on my new car vs. my local NJ dealer. Last week, I dropped my vehicle off for service before going to the office and was pleasantly suprised at the level of attention a car dealership was able to give me. I will be sure to send my family and friends to this dealership in the future. They are truly a pleasure to work with. More
by Lexusfan
Employees Worked With
Steve Johnson and Nelson Perez, Stephen Johnson
March 12, 2007
I agree with the other posters completely. This is the worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. worst car dealer I've ever dealt with. Moved back to NYC with my 10 month old Lexus and the service was so much worse than my previous Lexus dealer. Service consultants have no idea what they are doing-- I actually had to look up information on the net and provide it to them to prove that Lexus has manufacture fixes for certain issues. They should be embarassed. More
by SadLexusOwner
Employees Worked With
Service Dept
December 09, 2004
Took my vehicle in for the second time because they did not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer not correctly fix my car the first time. The previous visit I had to wait almost an entire month the get my car back. They have really poor customer service. The service manager I dealt with was really bad. I was at the point where I was going to sell my Lexus to avoid this bad service. I wouldn't wish this dealer to my worst enemy.<br><br>AVOID AVOID AVOID More
by dlgqbro
Employees Worked With
Chris Orso
