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Lexus of Melbourne
Viera, FL
2,672 Reviews
Here at Lexus of Melbourne we're committed to providing you the best luxury car-buying and servicing experience possible. Our dedication to your complete satisfaction is more than just a slogan; it's the only way we do business. From the moment you visit our Melbourne-area dealership you can expect to be treated with respect, integrity and honesty.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,672 reviews
February 23, 2019
Top Notch Dealership and Staff I leased my RC350 for the first three years and could not be happier with my car and the entire staff at Lexus of Melbourne. Before deciding what I wa I leased my RC350 for the first three years and could not be happier with my car and the entire staff at Lexus of Melbourne. Before deciding what I wanted to do upon my lease end, Michael Green and Virginia Poole were both so wonderful to show me other cars to help make my decision. I was really tempted to switch to that FABULOUS new LC500. Wow, what a piece of work that car is. Never had a car excite me like that one and then I decided to be reasonable and kind to the car. An LC500 doesn’t want to be driven by a little grey headed woman like me that NEVER exceeds the speed limit and comes to a COMPLETE stop at every stop sign. So in the end, I decided to purchase my RC350 and leave that LC500 for the more adventursom driver! Oh if I were only younger that car would have been mine. Shaun Bozorg handled my lease buyout transaction and truly could not have been any nicer to work with. He did everything he could to make this transaction as easy as possible and definitely went the extra mile for me. I highly recommend Shaun and the entire staff at Lexus of Melbourne. I’ll never go anywhere else! More
by Laura Liebl
February 22, 2019
Rob LaMarr represents the professionalism of this dealership Over the past 7 years I have bought or leased six Lexus vehicles from. Rob and every experience has been positive. The service I have received deali Over the past 7 years I have bought or leased six Lexus vehicles from. Rob and every experience has been positive. The service I have received dealing with John Lohne has been great. I would highly recommend Rob and John to anyone interested in a Lexus. More
by gary
February 22, 2019
Address a recall I scheduled an appointment online with ease and received text, email, and telephone confirmation. When I arrived, I was promptly helped. I had to get I scheduled an appointment online with ease and received text, email, and telephone confirmation. When I arrived, I was promptly helped. I had to get Takata airbags replaced and waited for the replacement in the waiting area. The chairs were super comfy. There was a large complimentary refreshment area, massage chairs, and cell charging stations but I didn’t make use of them. My repair took about 2.5 hours and I used the Guest internet to work while I waited. When they finished, I was returned my vehicle after it had been washed, vacuumed, and topped off with gas. Excellent experience! More
by Lex0834
Employees Worked With
Steven Lasker
February 21, 2019
John is Phenomenal My service advisor John Lohne is professional, reliable and quick to respond to my calls/emails. He was the first SA I can remember who walked me to My service advisor John Lohne is professional, reliable and quick to respond to my calls/emails. He was the first SA I can remember who walked me to my car when I picked it up after a service. John is succinct and accurate when communicating, which is one of the main reasons I return to Lexus of Melbourne to have my car serviced More
by calimccarthy
Employees Worked With
February 21, 2019
Virginia Poole Put The Fun Back Into Buying A New Car From the moment I met Ms. Poole I knew that she cared about her job, knew her product, and was willing to go the extra mile to make me happy. Prior to From the moment I met Ms. Poole I knew that she cared about her job, knew her product, and was willing to go the extra mile to make me happy. Prior to our appointment Virginia and I discussed what I was looking for in a new car, and when I arrived she was the professional that I thought she was--she was ready to show me cars that truly met my expectations. I did not have to flounder around the parking lot of the dealership--all I had to do was follow her lead and choose the one I liked the most. She accurately described all the changes, advantages and what makes the 2019 ES 350 so spectacular. Ms. Poole put a lot of effort in making the final purchase/negotiation process a pleasant, happy experience--that offered one the sense that owning a Lexus is being part of the Lexus dealership family. Her integrity, professionalism and attention to detail are responsible for making this sale happen.. More
by jwarga
Employees Worked With
February 21, 2019
Best dealership experience by far!! I have been a lexus owner for 4 years now and I am always more than satisfied with the service provided at this facility. Jaime Coates is a top notch I have been a lexus owner for 4 years now and I am always more than satisfied with the service provided at this facility. Jaime Coates is a top notch service advisor and highly recommend her. More
by Scobb1
Employees Worked With
Jaime Coates
February 20, 2019
Wonderful Experience Tom was a great help in finding my certified vehicle. This dealership has great care of my needs for the last decade This is my 4th vehicle with grea Tom was a great help in finding my certified vehicle. This dealership has great care of my needs for the last decade This is my 4th vehicle with great sales and service. More
by Tracy1
Employees Worked With
Tom Hakimi
February 19, 2019
Sevice with integrity I purchased my Lexus from this dealership in 2015, and I have always used them for service. I trust that when I leave, my car will perform as I expec I purchased my Lexus from this dealership in 2015, and I have always used them for service. I trust that when I leave, my car will perform as I expect. Elisa Falcon met me as I arrived, always gracious with a smile on her face. Elisa is professional, and always thanks me as I leave. More
by Lexuscustomer19!
Employees Worked With
Elisa Falcon
February 19, 2019
Awesome service! Great service, great dealership! I am on my 4th Lexus (owning each one consecutively) My last Lexus was a 2006 GS 300 and it was still running when I Great service, great dealership! I am on my 4th Lexus (owning each one consecutively) My last Lexus was a 2006 GS 300 and it was still running when I sold it and it had over 239K miles! I hated to give it up! But there is nothing like a new Lexus! More
by Gidget
February 19, 2019
Amazing customer experience. Mr Tom Hakimi and Mr Robert Lamar were amazing with the whole sales process. They made it easy and pleasurable from beginning to end. I can’t thank Mr Tom Hakimi and Mr Robert Lamar were amazing with the whole sales process. They made it easy and pleasurable from beginning to end. I can’t thank them enough for all their help and the amazing experience I received at Lexus of Melbourne. I would also would like to extend my appreciation for all the help received from Mr Crockett and Jaime Coates at service. Fantastic team. More
by Luciana
