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Lexus of Melbourne - Service Center

4.9

707 Lifetime Service Reviews

6927 Bromley Drive, Viera, Florida 32940

707 Reviews of Lexus of Melbourne - Service Center

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December 08, 2019

"Always a great experience"

- bkshellb

It's always a great experience at this dealership. The team is courteous and efficient. The waiting room is nice and there are always coffee and snacks with TV to keep us occupied while waiting.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Keith Croft
5.0
Ruben Bustos
5.0
Jaime Coates
5.0
Duane Labeur
5.0
Steven Lasker
5.0
John Lohne
5.0
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December 08, 2019

"Efficient and courtesous."

- josejruiz

The dealership provides fast and efficient service. Their shop is clean and well organized. Professional and courteous. We plan to do all service with this dealership.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
5.0
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December 05, 2019

"Excellent Service"

- JimLexus

Service department was efficient. Took me in as soon as I arrived. Duane answered my questions. I will be back when the next service interval occurs.

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Customer Service
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Recommend Dealer
Yes
Employees Worked With
Duane Labeur
5.0
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November 27, 2019

"Great service "

- Anne

John Lohne had my loaner car ready for me. Service time was convenient! My service was completed in a timely manner, thank you very much.

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Customer Service
Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
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Nov 29, 2019 -

Lexus of Melbourne responded

Here at Lexus of Melbourne, we understand your time is valuable. We're glad to hear that we were able to provide you with such an amazing experience. Thank you for letting us know how your experience was and we hope to continue to provide amazing service to you!

Helpful
November 25, 2019

"Thumbs up for John Lohne"

- Mark

I like my service rep John Lohne because he is always polite, professional and prepared. He works with my schedule and is always first rate. I highly recommend him to anyone I know with a Lexus.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
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Nov 27, 2019 -

Lexus of Melbourne responded

Hello Mark, thanks for your praise and kind comments about John! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

Helpful
November 24, 2019

"Best of The Best"

- DoubleAce714

We have been a two-Lexus family for the past ten years and plan on continuing that relationship for years to come. The dealership is first class and the Service Department outstanding. John Lohne is our 'go to' guy for routine maintenance and repairs. We've recommended this dealership to all of our friends!

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
John Lohne
5.0
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Nov 27, 2019 -

Lexus of Melbourne responded

Hi there, thank you for taking the time to leave such a great review. We appreciate you mentioning how John helped make this such a great experience! Thanks for the recommendation and have a great day!

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November 23, 2019

"Routine Maintenance and one recall."

- dgill000

Over the years I've had lots of new cars and this Lexus dealership is the very best of the lot. I regularly recommend it to friends.

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Customer Service
Quality of Work
Friendliness
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
5.0
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Nov 24, 2019 -

Lexus of Melbourne responded

Thank you so much for your incredible recommendation. We're thrilled to hear we provided you with such a great experience and means so much to the team here at Lexus of Melbourne to have earned it.

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November 23, 2019

"We had a broken mirror and mount and were expecting guest..."

- SurfnSanta

We had a broken mirror and mount and were expecting guest to visit. Steve was able to rush the parts delivery, fit us into the service schedule and turn things around quickly. All the time keeping us informed with status updates.

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
5.0
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Nov 24, 2019 -

Lexus of Melbourne responded

We're glad to hear our staff took such great care of you! Here at Lexus of Melbourne we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

Helpful
November 22, 2019

"I drive from Vero Beach to Melbourne Lexus because of..."

- pr1359

I drive from Vero Beach to Melbourne Lexus because of their BEYOND EXCELLENT Service. Steve Lasker is Extremely Caring; Compassionate and Attentive. The Mechanics too

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
5.0
Other Employees : Rachel Webb and TJ Page
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Nov 24, 2019 -

Lexus of Melbourne responded

Hello, thank you so much for choosing Lexus of Melbourne for all of your service needs! We strive to provide the best experience to all our customers. Our team will be very happy to hear about your kind words and high star rating! We look forward to your next visit!

Helpful
November 19, 2019

"The 50,000 mile service was fast, effecient and friendly."

- lehman644

Steve Lasker and the other maintenance people did an excellent job of taking care of me and my car. I will recommend Lexus of Melbourne to anyone who is interested in buying or servicing a Lexus. Robert Lehman

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Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Steven Lasker
5.0
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Nov 22, 2019 -

Lexus of Melbourne responded

It really means a lot to us that you took the time to write such a positive review about Lexus of Melbourne so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. We will be sure to pass along your comments to Steve and the team. Until the next time we meet, take care!

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