Lexus of Northborough

Purchase of Lexus IS 350 I had a poitive experience purchasing a Lexus IS 350. Customer service was also excellent. After my experience I brought my daughter down to the deale I had a poitive experience purchasing a Lexus IS 350. Customer service was also excellent. After my experience I brought my daughter down to the dealership where she purchased a vehicle there also. They go above and beyond to ensure that you are comfortable in purchasing a vehicle from them.They don't pounce on you as you get out of the car. More

Treated great and best pricing! I worked with Fred and Joe and they were wonderful to work with there. Got by far the best price on my 2012 RX 350 which was about $4-5k less than ot I worked with Fred and Joe and they were wonderful to work with there. Got by far the best price on my 2012 RX 350 which was about $4-5k less than other (similar vehicles/mileage/options) Lexus dealers were selling for 2012 models. Car is mint and received a great 3 year warrantee to boot. The financing guy, Kevin McHale was also great to work with and was able to get me a rate of 1.5% on a used car. Can't say enough about the experience I had there and would definitely recommend others to shop at Lexus of Northboro!! More

Excellent Car Buying Experience Total car buying process was very smooth from start to finish. Our salesperson was Joe D'Ambra. Joe was very patient with us while we test drove one Total car buying process was very smooth from start to finish. Our salesperson was Joe D'Ambra. Joe was very patient with us while we test drove one vehicle and then looked at the many other RX350's available on the lot. Joe stayed with us and followed up throughout the process even after we had completed purchasing the vehicle. All we met have been a pleasure to work with and we would recommend this dealership to anyone. More

Great experience purchasing a used vehicle They had just what we wanted for a used vehicle. Salesperson (Joe) was great, worked with us to get to a price we could afford. I have allergies and t They had just what we wanted for a used vehicle. Salesperson (Joe) was great, worked with us to get to a price we could afford. I have allergies and the vehicle showed signs of pet hair. They even did an extra cleaning to eliminate all traces. Also, went the extra mile to track down the "valet" key that was turned in from the other owner. Mailed it to us, so we need not drive to get it. And... great cookies for those of us who shop right after work. If I need to replace my other car I would definitely call them first. More

Top notch Service experience and customer service I brought my vehicle in for a few maintenance items including a "thumping" feeling, which turned out the driveshaft needed to be replaced. I purchase I brought my vehicle in for a few maintenance items including a "thumping" feeling, which turned out the driveshaft needed to be replaced. I purchased a third party warranty through a different Lexus dealership when I bought my car ~1 year ago. The warranty company inspected the vehicle and initially declined the coverage. Jerry Flynn, whom I have never worked with before, litigated the case on my behalf with the warranty company over the course of a week and ultimately got the rejection completely overturned into 100% coverage (after my deductible). I had some other service items done as well, including new tires and 70k miles service. I also had a faulty sunroof, which Jerry and his service team went above and beyond to handle. Throughout the process Jerry over communicated (a good thing and rare!) with me on the status. Overall, I had an exceptional service experience with excellent communication. Thank you Jerry and team. More

Simply Exceptional and Highly-Competent Service I feel like I am way overdue in writing a review to recognize the amazing team at this dealership. While I have other options closer to my home, I h I feel like I am way overdue in writing a review to recognize the amazing team at this dealership. While I have other options closer to my home, I have been driving to Northborough for over six years for all my service needs and also to purchase most parts and accessories. Let's face it, I am a self-described "pain in the neck" when it comes to my car. Specifically, I have very high standards and hear every noise, feel every vibration, and see every defect, no matter how small. Basically, it is no coincidence that I have stuck with Lexus as my preferred brand for so long, and more importantly, that I visit Lexus of Northborough. I have had both major and minor work completed at Lexus of Northborough on five different vehicles. Even with problems that are difficult to replicate, the team (especially Kevin in the shop) has never given up, and every single issue has been resolved to my satisfaction. Over the years, some issues have taken longer to iron out, but not once have I ever heard - in reference to a potential problem - my favorite (not!) phrase: "the vehicle is operating as designed" (or variants thereof). I would hear this frequently with other brands/dealerships, and in my case, it typically was translated to “we can't or don't want to figure out what the problem is.” Eric Castillo, my service consultant, is consistently attentive to detail, responsive and proactive. The same is true of Paul King in Parts, who is always very pleasant and helpful. Kevin in the shop is always a pleasure to interact with and is - simply put - a human Lexus Encyclopedia. Mary is the face of the dealership and is a consummate client relations professional who makes everyone feel welcome at the dealership. Bottom line – if you value quality work and customer service, this is the place. More

The best experience I have ever had buying a car! I would like to say I hate buying a car going through the hassle all the negotiating but I have a new outlook. I was looking to buy a car went to a fe I would like to say I hate buying a car going through the hassle all the negotiating but I have a new outlook. I was looking to buy a car went to a few dealerships and left without a car. When I went to the Lexus dealership of Northborough I could not believe the way I was treated it was amazing. All of the staff couldn't do enough for me and they were so friendly. You could tell they loved where they worked. I would like to thank Joey who sold me the car and also Kevin, he did the financing and last but not least Dwayne who works in the service department you were all exceptional. The girls at the reception desk amazing as well. You have a very happy customer for life. Thank you all. If people don't believe this review go in for yourself and just visit. The ultimate car dealership ever! More

Angelo is a liar and NOT a man of his word. Making promises to make the sale then calls you a liar. They don't care about anything except the sale. I tried to reach and NOT a man of his word. Making promises to make the sale then calls you a liar. They don't care about anything except the sale. I tried to reach out to Mary and complain about how disrespectful Angelo was to me. Instead of world class customer service I expected, I was told, without even having Test drove my car, that the brakes were fine and that they wouldn't replace them. I'm driving the car, not you. The brakes are NOT fine. I am not only disgusted with the customer service, I'm appalled that such a dealership with a "great" reputation would treat a customer this way. I will find another LEXUS dealership to go to and I will never buy a car from LEXUS OF NORTHBOROUGH again. They should be ashamed. Poor sad customer service. And Angelo is a pushy little snot and a liar that doesn't care about anyone but himself! Lay off the AXE Angelo, you stink to high heaven! More

Wow and Wow I have never been so impressed with a dealership. Anjula did everything possible to make this deal work. He went out of his way to make me feel comfor I have never been so impressed with a dealership. Anjula did everything possible to make this deal work. He went out of his way to make me feel comfortable by bringing me coffee and snacks. He also played with my children when I was in the finance office. He delivered my new IS right to my house and then he spent over an hour going through my new car with me.I've had tons of questions about my new car so I text him and he always answers me or calls me back. I wouldn't go anywhere else to ever buy a car except Lexus of Northborough. Anjula is the best salesperson that I have ever dealt with. More