Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
Contact Dealership
View Awards

16150 Pines Boulevard

Pembroke Pines, FL

33027

Directions

By Type

Showing 16,594 reviews

September 19, 2021

Every time I go to the dealer with appointment or not the take care of me with an excellent custumer service More

by Mary,maryp53
Recommend Dealer
Yes
Employees Worked With
Andre
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

It is always a pleasure to assist you, Mary! Thank you for your business and your confidence in our team here at Lexus of Pembroke Pines. Drive safely!

September 19, 2021

It takes too long to get things taken care. I have at the dealership for too long waiting More

by CARMENCDEL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t know the name of the employee
Report | Print
Oct 04, 2021 -

Lexus of Pembroke Pines responded

Carmen, I'm sorry to hear that the wait for service was longer than is ideal and left you frustrated. Our team makes a sincere effort each day to keep the flow of service moving along, and I'm sorry that we didn't prevail during your visit. However, if you are still in need of automotive care, I would love to assist you. Please reach out to me directly if there's anything I can do for you. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 19, 2021

As always, Jeffrey Hernandez and the Loaner Car Representatives provide top notch customer service; one of the main reasons I am a loyal Lexus customer is the service that is provided. I have owne More

by MW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Hernandez
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

We are so happy to hear that Jeffrey and the Lexus of Pembroke Pines team always take top-notch care of you. Thank you for being such a great customer!

September 19, 2021

Amazing job as always. Left me feeling comfortable and reassured. Excellent craftsmanship and attention to detail. More

by posiden2212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thanks for trusting Lexus of Pembroke Pines to get the job done!

September 18, 2021

I want a new service agent. I am requesting a new one and I don't want Jeff again. More

by burtholsendolph
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Jeff Hernandez
Report | Print
Oct 04, 2021 -

Lexus of Pembroke Pines responded

Thank you for taking the time to provide feedback, Burt. I would appreciate the opportunity to learn what transpired during your recent visit that prompted this review. If you would be so kind as to reach out to me at your earliest convenience so that we can take steps towards improving our guest experience, I would be grateful. Many thanks, Osiris Barcelo - Service Manager - (954) 443-2332

September 18, 2021

very poor communication with service writer, car was not ready same day as promised, not returned clean More

by rkgcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ericsson
Report | Print
Oct 04, 2021 -

Lexus of Pembroke Pines responded

This is certainly not the outcome we wanted for your service visit. I apologize that our estimate was not as accurate as we would have liked and that we returned your vehicle in a less than satisfactory condition. I would like to offer my assistance and see if there is anything I can do to improve your experience. I hope to hear from you soon. Thank you, Osiris Barcelo - Service Manager - (954) 443-2332

September 18, 2021

Very good attention. I am completely satisfied. The car was clean. My service provider was good More

by hhlizcano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

We're glad to hear it! Thank you for your business and terrific review - if there's anything else we can do for you, don't hesitate to get in touch. Take care! - the Lexus of Pembroke Pines team

September 18, 2021

The car leasing process was painless and efficient. The staff are friendly, and service is exceptional. More

by marreroesq
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dayron Armenteros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you found the perfect vehicle working with the Lexus of Pembroke Pines team. Congrats on your purchase, and we hope to see you back!

September 18, 2021

I took my 450h to the collision shop for them to repaint my damaged rear bumper. While it was there, a service notice about my fuel pump was received, so I had the service department make that replacement. More

by LADD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

Thank you for the great review! We are thrilled to hear that you had such an outstanding service experience working with the Lexus of Pembroke Pines team. Drive safely in your Lexus RX 450h, and we hope to see you back again down the road!

September 18, 2021

Very professional felt welcomed from the minute I walked inside looking forward to do business. More

by J.Melo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Donna Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Vergara
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2021 -

Lexus of Pembroke Pines responded

This kind of feedback makes our day! Thank you for choosing Lexus of Pembroke Pines and for taking the time to share your experience. We wish you safe and happy travels ahead!

1
...
1089
1090
1091
...
1660