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Lexus of Pembroke Pines

Pembroke Pines, FL

Overview
Employees
Reviews
Vehicles
4.6
16,594 Reviews
All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. For this reason, we have been recognized as Lexus Elite for 14 years running! Lexus of Pembroke Pines is in the top 5 volume Lexus stores in the world; with an extensive inventory availible so you can drive home in the exact car of your dreams today. Come see why Lexus of Pembroke Pines IS South Floirda's premier luxury vehicle destination.
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16150 Pines Boulevard

Pembroke Pines, FL

33027

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Showing 16,594 reviews

March 19, 2022

Excellent Service- It’s always a pleasure going to Lexus if Pembroke Pines. They are always so courteous and helpful More

by barbiedelcorro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Ayash
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Mar 21, 2022 -

Lexus of Pembroke Pines responded

We are so grateful to have you as a repeat customer! Thank you for choosing Lexus of Pembroke Pines and for sharing your support of our team. See you next time!

March 19, 2022

Customer service/ communications needs to be better. I was not happy with the service that I received this time around. More

by GOLDENTOUCH71
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Idk
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Apr 04, 2022 -

Lexus of Pembroke Pines responded

I am sorry to read this feedback. We strive to deliver a seamless and straightforward service experience, and it is concerning that this was not better reflected in your time working with us. I would appreciate the chance to speak with you to see what I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 19, 2022

Great service. Jose is very professional and courteous and always available to answer any questions I have. More

by NK100X1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Luis Amaro
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Mar 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your great experience with Jose and the team! We appreciate your business and we hope to welcome you back to Lexus of Pembroke Pines in the future. Drive safely!

March 19, 2022

THEY ARE VERY FRIENDLY AND THEY WORK VERY FAST. I AM VERY PLEASED WITH THEY SERVICE More

by ANOLANG1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Hunter
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for sharing your great review of our team! We appreciate your business and we hope to see you again at Lexus of Pembroke Pines. Have a wonderful day!

March 19, 2022

I've been with Lexus for over 15 years will not change them great service. My salesperson Irv was amazing as usual. More

by MERVATELNOUR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Irv
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Mar 20, 2022 -

Lexus of Pembroke Pines responded

Your loyalty to Lexus of Pembroke Pines is simply outstanding! We're proud to go the extra mile for our guests whenever we have the opportunity, and it's excellent to hear our efforts mean so much to you. Thank you for sharing your enthusiasm for Irv and the team here, and we look very forward to your next visit!

Mar 20, 2022 -

MERVATELNOUR responded

I like Lexus and I like the way they treat their customers, they are not on top of you pushing to buy like other dealership, so that why I'm still with Lexus all those years. Very professionals

March 19, 2022

Julio’s customer service is second to none! He was very nice, caring and Patiently walked me through the process of purchasing a vehicle. I will definitely recommend Julio to my friends and fam More

by Jubassi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Lexus of Pembroke Pines responded

Thank you for recommending Julio! We are thrilled that he guided you through the buying process with helpful service. All of us at Lexus of Pembroke Pines are grateful for your business and we hope that you love your new vehicle!

March 19, 2022

THE BEST ! !!! i am so so happy with Julio he helped me throughout the whole process! even when i thought i couldn’t do it, he made me believe in myself. thank y More

by emilyhernandezzxo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 21, 2022 -

Lexus of Pembroke Pines responded

Hi Emily - Thank you for sharing your great review of Julio and the team! We appreciate your business and we hope to welcome you back to Lexus of Pembroke Pines in the future. Safe travels ahead!

March 19, 2022

I was told I was prequalified I got there after having taken time off work and spending a long time there being late for my night job I'll to be tails I don't qualify and I need a cosigner I feel it was b More

by M
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Banko
1.0
This rating includes all reviews, with more weight given to recent reviews.
Julio Arango
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gaetano Costantino
Other Employees : Warren Haynes, REINALDO ENRIQUE RIVERA RAMOS
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Apr 04, 2022 -

Lexus of Pembroke Pines responded

I apologize for any lack of communication on our end here. We strive to deliver a seamless and transparent purchase experience, and it is never our intention to inconvenience or mislead our guests. I assure you that we will use this feedback to prevent this type of mixup from happening in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help clear things up. If you are willing to discuss this further, please feel free to reach out. Best, Osiris Barcelo - Service Manager - (954) 443-2332

March 19, 2022

The most friendly dealership,Nice and quick! The best price always.The biggest choice of Lexus!!! More

by Dzubchik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Pastukhov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
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Mar 21, 2022 -

Lexus of Pembroke Pines responded

We really appreciate your glowing review! Thank you for choosing Lexus of Pembroke Pines and for stopping by to share your support. Safe travels ahead!

March 19, 2022

I don’t know why anyone would shop elsewhere. I have been with Tommy and this dealership for 15 years, and each experience gets better and better. Could not be happier. This is my fourth Lexus. More

by RICHBRYCE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rohan Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Abrahams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andres in Finance
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Mar 20, 2022 -

Lexus of Pembroke Pines responded

Rich, we couldn't be happier to hear we continue to exceed your expectations! Tommy and the team here at Lexus of Pembroke Pines are incredibly grateful for your loyalty and your support, and we hope your fourth Lexus is just as wonderful as your first was!

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