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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,130 Reviews

8,130 Reviews of Lexus of Pembroke Pines - Service Center

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November 30, 2020

Had my oil changed 3 times since December 2019 and only once someone mentioned my Check Highlight System. $350 diagnostic is outrageous when I told them what I suspected the problem is and all my lights ar More

by Shon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Lexus of Pembroke Pines responded

Shon - We are grateful for your repeat business and I'm sorry that you aren't completely satisfied with our service. If you have any questions about our prices or the work done on your vehicle, I would be glad to speak with you. Please consider giving me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 30, 2020

The service was very good at this location. I would recommend others for any needs they may have for their Lexus car truck or van More

by .
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Correa
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-star review! It is fantastic to hear that you are so confident in the Lexus of Pembroke Pines service team to get the job done. We appreciate your support and hope to work with you again down the road!

November 30, 2020

I have never had such a wonderful service in a dealership. Rod and Richard went above and beyond to help me with all my questions and issues in my new RC350. Defenetly a 5 start experience More

by ANAG2604
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
ROD FULLER
Dec 01, 2020 -

Lexus of Pembroke Pines responded

For you to say that Rod and Richard went "above and beyond" to assist you really means a lot. Thank you so much for the rave review! If there is anything further we can to do help, please let us know. - Lexus of Pembroke Pines team

November 29, 2020

Fast and easy! Nice sales clerk! Went in for an oil change and once I got the text that the car was ready it was fast getting my car. In the past it was a wait. Thanks for fixing that issue! More

by SLAM523
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Monivis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2020 -

Lexus of Pembroke Pines responded

Thank you for trusting Lexus of Pembroke Pines to get the job done. Our team strives to deliver a seamless experience and I am glad that came through to you. We look forward to seeing you the next time you bring your vehicle in for an oil change!

November 29, 2020

Excellent service. Very Friendly. Totally reliable. The use of a loaner car is a wonderful benefit. Thank you for making my experience easy and Fantastic! More

by Dianen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Steigele
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! It's always our pleasure to make your service visit convenient and stress-free. Thank you for trusting Lexus of Pembroke Pines with your vehicle and your business!

November 29, 2020

Always a great experience when I go here. The staff is Always a great experience when I go here. The staff is kind, courteous and responsive. The service advisors are excellent and help with your every More

by Andres Ossa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isidro Garcia
Dec 01, 2020 -

Lexus of Pembroke Pines responded

We're so lucky to have you in the Lexus of Pembroke Pines family, Andres! It's always a pleasure to make your service visits worth the drive. Thanks for your confidence in Isidro and the rest of our team!

November 29, 2020

Great customer service ! Always kind and very professional! Alejandro goes beyond what’s expected and we are repeat customers because of him ! Thank you so much ! More

by Kassandranuno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alejandro
Nov 30, 2020 -

Lexus of Pembroke Pines responded

We couldn't have asked for better feedback! We're thrilled to hear that Alejandro always takes such good care of you and your vehicle. Thank you for your confidence in Lexus of Pembroke Pines!

November 29, 2020

Excellent service and profesional staff.José from Excellent service and profesional staff. José from “Service” was attentive and knowledgeable. The was a missing nut in the front passenger wheel and More

by NONE3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
José (Service)
Nov 30, 2020 -

Lexus of Pembroke Pines responded

Thank you for the five-stars! We appreciate your support and are thrilled to hear that José went above and beyond to make your service experience seamless. Safe travels, and we hope to work with you again at Lexus of Pembroke Pines!

November 29, 2020

I made an appointment and had to wait 20 minutes to be checked in and 1 1/2 hours for an oil change. There is no reason an oil change should take that long. More

by THEBARRY5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sebastian
Dec 16, 2020 -

Lexus of Pembroke Pines responded

We strive for quick and efficient service here, and I am disappointed to see this review. I will be sure to share this feedback with my team, and we will work to improve our process going forward. If there is anything more I can do to assist you, please don't hesitate to give me a call. Thank you, Osiris Barcelo - Service Manager - (954) 443-2361

November 29, 2020

I have been a customer of LOPP for over 10 years.I have both leased and bought my vehicles.The sales and service dept..are proficient in their respective areas More

by LCTWO
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jaime Garcia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Lexus of Pembroke Pines responded

What can we say to thank you for your ten years of business? It really means a lot that you've had positive experiences with both our sales and service teams. We look forward to our continued relationship! - Lexus of Pembroke Pines team

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