Lexus of Pleasanton

I had the experience of being a star customer! Jimmy was patient and wanted to ensure that I got what I wanted. Looked for car, discussed options. Discussed pros/cons of my new suv. Excellent Se Jimmy was patient and wanted to ensure that I got what I wanted. Looked for car, discussed options. Discussed pros/cons of my new suv. Excellent Service. Top notch. More

Mi experiencia en este dealer fue excelente el personal muy amable respondieron a todas mis preguntas y me ayudaron en todo el proceso fue rápido y fácil y lo mejor que no necesite de una cita para que me muy amable respondieron a todas mis preguntas y me ayudaron en todo el proceso fue rápido y fácil y lo mejor que no necesite de una cita para que me atendieran More

I don’t usually do this but I know the importance of sharing my experience at Lexus of Pleasanton. I have to say that I had a super great experience at Lexus of Pleasanton with two super awesome individ sharing my experience at Lexus of Pleasanton. I have to say that I had a super great experience at Lexus of Pleasanton with two super awesome individuals. Mr Forrest Yee and Josh Hummell’s professionalism and product knowledge was beyond my expectations. Forrest and Josh you guys are awesome!!! More

Brought my vehicle in for service and my experience was great. Received an awesome video from the tech and advisors who helped me, Forrest Yee and Nick Wilson, were very helpful and knowledgeable. Highly great. Received an awesome video from the tech and advisors who helped me, Forrest Yee and Nick Wilson, were very helpful and knowledgeable. Highly recommend the service department and Lexus of Pleasanton! More

Got sold a Lexus ES300h and got pressured into buying as much of the extended warranty and maintenance plan as possible. The bigger issue was that even though I bought the Maintenance plan the service was much of the extended warranty and maintenance plan as possible. The bigger issue was that even though I bought the Maintenance plan the service was terrible and downright awful. Noticed massive panel gaps(5-8mm) on the rear doors and was told that this is "normal" for lexus. Well if a Chevy Bolt has smaller panel gaps than a lexus I really don't know why you would want to buy a lexus. Not only that but I asked them to measure it since I did at home with a ruler and that's not that accurate. Was told there's no way to measure it and they didn't even have a ruler. Do you trust a dealership that doesn't even have a ruler lmao. Joke of a dealership and god bless anyone that has to deal with this dealership if you're not over the age of 50. More

I was impressed with the speed of the service. I had made an appointment by phone, but the service agent I dealt with had no record of my appointment. I had been told by phone that my service wo I had made an appointment by phone, but the service agent I dealt with had no record of my appointment. I had been told by phone that my service would take an hour, and he was able to fulfill that promise. More

I cannot say enough about Forrest Yee and the technician, Robertowho helped me out. I had to avoid some garbage in the road on the freeway, and afterwards my car started making a funny noise. I was very frus Robertowho helped me out. I had to avoid some garbage in the road on the freeway, and afterwards my car started making a funny noise. I was very frustrated. When I came in to Lexus of Pleasanton, they kept me calm and put my car up on a hoist. The trouble was very evident. A plastic bag had wrapped itself around my drivetrain. It had also done some damage to the bearings so they had to get apart. They gave me a wonderful loaner car and I was on my way. I was able to drive the car to Sacramento and those people send a gentleman name Larry to drive my car back to my home and exchange for the loaner. I can’t say enough about the people that help me out. I was from out of town and very upset. They made me feel good and my car was delivered in excellent condition. I hardly recommend Lexus of Pleasanton. More

The service you receive at Hendriks is the best! I like the video they send of your car with the repairs needed. Thank you for an outstanding service. I like the video they send of your car with the repairs needed. Thank you for an outstanding service. More

Victor was very professional and had an excellent fund of knowledge about all of the Lexus products. The store was clean and well decorated. knowledge about all of the Lexus products. The store was clean and well decorated. More

Gary Chan is the "Man"! Always attentive and focuses on the "client experience" which makes paying the service department a visit much more pleasurable. This was my 36,000 Always attentive and focuses on the "client experience" which makes paying the service department a visit much more pleasurable. This was my 36,000 mile service on one of the many vehicles that I've acquired through Lexus of Pleasanton, and Gary has always been there for us. - Lifer! More