Lexus of Roseville

I was very comfortable during the purchase process. The staff was extremely knowledgeable and did not overwhelm or push me into the process. The purchase was from initial search, finance, to delivery of th staff was extremely knowledgeable and did not overwhelm or push me into the process. The purchase was from initial search, finance, to delivery of the vehicle to me was smooth. I was provided accurate details about the vehicle and delivered what I was promised by the dealer. Upon delivery of the vehicle, Yargo showed me step by step how to properly set up all the features on the car as well as answering any questions I had. He has made sure he is available to me after this purchase for any questions or concerns I have. Thank you. More

Professional and helpful! Joe Nazer helped me find the vehicle and color I was looking for. No stress pleasant experience. I choose the Costco program. vehicle and color I was looking for. No stress pleasant experience. I choose the Costco program. More

Outstanding My RX350 was having three recall items fixed. It was an easy process for me, with everything running smoothly, including the loan of a car while the My RX350 was having three recall items fixed. It was an easy process for me, with everything running smoothly, including the loan of a car while the work was being done. Everyone in the dealership was cheerful, friendly, and efficient. This is always my experience at Lexus of Roseville. More

Quality service, wouldn't take my car anywhere else. Customer service is excellent. I never wait long. I would never go to an outside source. And appreciate Brent Cooley my Service Representative, ve Customer service is excellent. I never wait long. I would never go to an outside source. And appreciate Brent Cooley my Service Representative, very thorough. More

Excellent as always! This was a factory recall item. Brent put me on a list and said he would call when the parts came in which he did. Scheduled the work and arranged for This was a factory recall item. Brent put me on a list and said he would call when the parts came in which he did. Scheduled the work and arranged for my loaner vehicle. I think I was in the dealership less than 10" and was on my way. He called when they were finished and my car was spotless as always and drives beautifully. Brent and Lexus of Roseville is as "Essential" as my LS500! More

Lexus and Tristan Regnani We special ordered a Lexus in January and it needed to built in Japan. I had done my homework on Consumer Reports and Costco so we generally knew wha We special ordered a Lexus in January and it needed to built in Japan. I had done my homework on Consumer Reports and Costco so we generally knew what we wanted. but the the details are critical. Our current Lexus is maintained by Lexus of Roseville, so they would have been my choice for purchase as well, but only if they met high expectations for professionalism, exactness and transparency. Tristan Regnani met our expectations. He walked us through the options, he was patient as we tested multiple vehicles and he walked us through the details. This was no-pressure customer-responsive sales -- as it should be. We ordered the car exactly as we wanted it and knew the exact price up-front. It had to be built in Japan, then Covid created a multiple month delay as factories closed in Japan. Tristan was in touch with us every step of the way. His response time (even on his days off) was measurable sometimes in minutes. He was patient with our impatience given the delay. The car arrived exactly right in every way, it is a beauty. The pickup process was easy and Tristan's explanations were very helpful. So with most places, enough said. But, Tristan and Lexus of Roseville, have followed up to ensure our satisfaction. He is now advising us on some the nuances of the advanced safety and entertainment system. You are in good hands with Lexus of Roseville and we highly recommend Tristan if you are in the market for Lexus. More

Great service. It’s fast and easy to get my car in and out for oil change. Scheduling was easy too. I would recommend friends and family to use them. out for oil change. Scheduling was easy too. I would recommend friends and family to use them. More

very happy with the service and your employees As I mentioned to Larissa, my current Lexus is my first, and it will not be my last. I LOVE my car, but also because the service I've received from R As I mentioned to Larissa, my current Lexus is my first, and it will not be my last. I LOVE my car, but also because the service I've received from Roseville Lexus has been top notch. Everyone is so friendly, helpful, you provide very nice loaner vehicles, and I'm also able to get in and out quickly. I have already and will continue to refer my friends and family to your dealership! Thank you for your great customer service! Jan O'Neill of Cameron Park More

Quick and efficient and friendly service- will be back! The entire team from drop off to consult to rental to pick up.... everyone was friendly, thorough and speedy! My first time there to this service loc The entire team from drop off to consult to rental to pick up.... everyone was friendly, thorough and speedy! My first time there to this service location and I will definitely be back More

Very pleasant staff and helpful. Nice to always get a clean/washed vehicle back. I am always offered a free loaner vehicle when I bring my Lexus in for service. My chance to drive a new vehicle and try clean/washed vehicle back. I am always offered a free loaner vehicle when I bring my Lexus in for service. My chance to drive a new vehicle and try out new/different models. More