Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Serramonte
Colma, CA
798 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 798 reviews
July 23, 2019
My 2006 car . Bought this car brand new at Lexus Colma site and get maintenance service at same dealership.all the time. Their service consultant Dante Navarro was Bought this car brand new at Lexus Colma site and get maintenance service at same dealership.all the time. Their service consultant Dante Navarro was superb in handling my needs. I More
by DjMaster2000
Employees Worked With
Dante Navarro
July 23, 2019
Excellent jobs They very helpful . We are very happy. Our car after the service very clean and very smooth. Really did a great job working .We would recommend to our They very helpful . We are very happy. Our car after the service very clean and very smooth. Really did a great job working .We would recommend to our friends. More
by men1688
Employees Worked With
Gil Caramanzana, Mauricio Rodriguez
July 19, 2019
regular maintenance and smog check Lexus of Serramonte hits it out of the ball park, once again! I brought my 2007 Lexus in for regular maintenance. I was told that it would take about Lexus of Serramonte hits it out of the ball park, once again! I brought my 2007 Lexus in for regular maintenance. I was told that it would take about 1 1/2 hours and it was ready exactly on time. Pete McConnell is the consummate professional. He carefully explained what was done and what would be coming up in the future with the approximate cost! Amazing! I have trusted Lexus of Serramonte for years. Finally, the facility is an incredibly clean and comfortable environment to pass a few hours with wi fi! More
by MarthaC.123
Employees Worked With
Pete McConnell
July 16, 2019
Great customer service We were happy with great customer service at dealership . Yuri was able to give us best deal with minimum wait time . We were able to get the car we w We were happy with great customer service at dealership . Yuri was able to give us best deal with minimum wait time . We were able to get the car we wanted with the price we were happy . More
by Lexus fan
Employees Worked With
Yury Rykov, Danna Ye
July 11, 2019
Excellent service Had my sc300 serviced by Lenny as usual. Car always comes back washed and cleaned, the correct service performed and on time. I've been a customer s Had my sc300 serviced by Lenny as usual. Car always comes back washed and cleaned, the correct service performed and on time. I've been a customer since 1996. It usually takes me about 2 hours to get to the Serramonte dealership for service but it's worth it. More
by thousoncranes
Employees Worked With
Lenny Villajin
May 13, 2019
Poor Service Service department is becoming worst. Long waiting inline to start scheduled services. Staff are gathered laughing and chatting and customer are waiti Service department is becoming worst. Long waiting inline to start scheduled services. Staff are gathered laughing and chatting and customer are waiting inline and totally neglected. It seems like that last 5 visits, I have the sam experience. What happened to Lexus best service module! More
by abefahim
Employees Worked With
Not sure
April 15, 2019
Beware if purchasing a car from this dealership . They offered us a $1000.00 discount off of the advertised price for a used 2015 Lexus GS350 if we purchased it that day. We went that day and purc . They offered us a $1000.00 discount off of the advertised price for a used 2015 Lexus GS350 if we purchased it that day. We went that day and purchased it. The contract did not reflect the discount and due to various distractions we didn't notice it until the next morning. We brought it to their attention that morning and they said they would look into it. Here it is 2 months later, after many phone calls and emails to 3 different people at the dealership, Sonic Corp. customer relations and Lexus customer relations, they admitted to offering us the discount and agreed that we were charged $1000.00 too much but they are not going to give us a refund or compensate us in any way. We like car that we purchased but are very unhappy with this Sonic dealership. They are not honest and lack integrity. Beware! More
by Barry G
Employees Worked With
Michael Rich, General Manager, Jimmy Tu, Joseph Kauffman
April 08, 2019
Great service My husband and I had a great experience with our salesmen Gerry. His customer service was of high quality. We never felt pressured. He was patient and My husband and I had a great experience with our salesmen Gerry. His customer service was of high quality. We never felt pressured. He was patient and kind, took the time to allow us to explore our options, and ask questions. It made our car buying experience simple and easy which was never the case with our prior car purchases. We will definitely be back and seek him if we need to purchase again. More
by D. Vierneza
Employees Worked With
Gerry Balisi
March 01, 2019
A trip with luxury experience and fair price It was such a painful process to buy a new car for my family. We went to several Lexus dealerships. Some of them gave us a ridiculous price, while the It was such a painful process to buy a new car for my family. We went to several Lexus dealerships. Some of them gave us a ridiculous price, while the other just ignored us. Then my family's friend recommend us go to Lexus of Serramonte. We called Clarissa, and asked her about the car we want. When we arrived, Clarissa even had our desired car ready for us to check and try. Her price was really fair, compare with other dealerships. Though we drove two hours to Lexus of Serramonte, the experience we had was really pleasant, and the car we bought was beautiful. I highly recommend Clarissa if you are looking to buy a luxury car with fair price and luxury experience. More
by zz0011
Employees Worked With
Clarissa, Eddy Chen
February 28, 2019
Jason Chan is a Rock Star! that's all I can say. I've been a customer of Lexus Serramonte for the last 10 years or so and this is the first time I did a review because the service rep deserve it. He' I've been a customer of Lexus Serramonte for the last 10 years or so and this is the first time I did a review because the service rep deserve it. He's very helpful, knowledgeable and great personality/service oriented guy. He offered a lot of options for me to decide and turned out a better deal. More
by Matchpoint8
Employees Worked With
Jason Chan
