Lexus of Tucson - at the Auto Mall - Service Center

they just dont care Good morning. I picked up my GS450h yesterday and was extremely disappointed in the condition it was returned. The carpets and seats were dirty with Good morning. I picked up my GS450h yesterday and was extremely disappointed in the condition it was returned. The carpets and seats were dirty with mechanic greasy grime on the seats and greasy boot marks on the carpet. There were components installed incorrectly and even not at all, that I had to reinstall correctly. There are now scratches on the passenger side of the hood were mechanics usually leans into the engine compartment. My luxury car was not treated as you claim with excellent service. This vehicle has always been serviced at Lexus in California. This was my first visit to Lexus of Tucson and I found this to have been extremely disappointing to say the least! Scratches on my car! Come on! How amateuristic is that! Not putting pieces of the car back together correctly?!?! One positive note is your service greeters and staff are very pleasant but that does not overcome the fact that my Lexus was not returned in better condition than I left it. More

Stellar Advisor This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an This past week, my Lexus ES300 was at Lexus Auto Mall in Tucson, AZ, under the direction of my advisor, Peggy Maben. Although, the car went in for an oil change, she and I decided to rotate the tires earlier than mileage indicated. Once the wheels were off, well, let’s just say Peggy had myriad matters to address and orchestrate. If you think I don’t care for my car in a timely manner, you are oh so mistaken. Peggy and I are on top of it, whatever it entails. She’s an exceptional listener and follows through on every aspect to the customer’s satisfaction. Once a technician determines a problem(s), she explains the scenario in a way that the customer understands without talking down to them. She’s receptive to questions and stays in contact with her customer throughout the entire process, i.e., from the time their car is checked in till it’s picked up. What more could a customer possibly expect from an advisor like Peggy, who brings 30 years of experience to the table? Answer: Absolutely nothing! Respectfully submitted, Trish More

Very responsive I am very impressed with the response time from the service department and the general manager of the store after I shared shared my concern. I am very impressed with the response time from the service department and the general manager of the store after I shared shared my concern. More

I moved here from the east coast and have had my car serviced at this dealership several times. I cannot say enough for the employees and the service I have received. Everyone is always very courteous serviced at this dealership several times. I cannot say enough for the employees and the service I have received. Everyone is always very courteous and more than willing to make my experience the best it can be. This week, I went in for a 35,000 mile service but when I arrived for the service, Jim Bingham informed me of a safety campaign that Lexus has undertaken. This mean't that my service would take longer than previously expected. He had already arranged for a loaner car, and because I was having guests in my home that afternoon, he had my car delivered to my home and exchanged for the loaner. Not only that, my car was washed inside and out, and the gas tank was full! This was above and beyond normal service. You guys are the BEST!!! Lynn Anderson More