Lexus of Valencia

Mark M. Was amazing to work with! Very honest and straightforward and helped me every step of the way. I would highly recommend you see him for your next veh Was amazing to work with! Very honest and straightforward and helped me every step of the way. I would highly recommend you see him for your next vehicle purchase More

So disappointed and frustrated why I bought my car at this Lexus Valencia. Not professional and no business ethics whatsoever. Don’t buy your Lexus car here. Really had a very super bad experience. They this Lexus Valencia. Not professional and no business ethics whatsoever. Don’t buy your Lexus car here. Really had a very super bad experience. They Don’t even know word Protocol. Never return calls. I bought my car July 23,2023. Set up An appointment with Jose but when I got there he was busy with other customer. Heck, whats the point of setting an appointment for when you get there, he’s not even available. He gave the sales agent named Steve. So finally the sales went through, I got the 2024 NX 350. Got the car with just one remote Key. According to Jose and Steve, they will mail it to me after a month or so. Today, it’s December 28,2023 and never gotten anything yet. I’ve been calling them and spoke with Steve several times, and he’s going anywhere. He just running around with excuses. Today I called Allison and she was told By her Manager that I should be gettting the remote key thru Lexus Apps notifications.The Lexus App Will sent a notification and Then the apps will tell me what to do. This is bunch of xxxxxxxx. And I have to come to their place and do request for second remote key And then comeback to get it. To top it all, they even harassed me to give them a good reviews. He’s been calling everyday to follow up and forcing me to do the reviews. Steve is begging that the reviews will Be the basis of their salary increased. Out of the goodness of my heart, I gave them excellent review which they don’t even deserve. Not sure if this is Lexus policy or just this dealership with bunch of unprofessional people. I am so tired of this and would like bring this to corporate office and publish this to the Wall Street journal. This dealership is not to be trusted. They don’t what’s coming and going. I should give this dealership zero star. More

Easy going and was doing there best to get me the best deal possible! I would definitely come back deal possible! I would definitely come back More

Mark made the car buying experience easy for us. He was straight to the point and made us feel that he is not playing a game, like so many dealerships do. He was straight to the point and made us feel that he is not playing a game, like so many dealerships do. More

Mark's invaluable assistance in acquiring our last six cars has been exceptional. His expertise in navigating financing options, securing favorable terms, and streamlining the entire process has not only cars has been exceptional. His expertise in navigating financing options, securing favorable terms, and streamlining the entire process has not only saved us time but also ensured cost-effective solutions. His commitment to providing personalized service and thorough understanding of the automotive financing landscape have consistently contributed to the success of our vehicle acquisitions. More

The experience was great until the end. We had negoitiated the price and got the price we wanted for our trade-in, but when the deal was done we found the new electric car was not charged. We had negoitiated the price and got the price we wanted for our trade-in, but when the deal was done we found the new electric car was not charged. Our salesperson rushed through the features and told us to go find somewhere to charge it. We were not happy and the dealership manager came out and said to this team to take care of it. We still waited another 2.5 hours before the car was fully charged. We were at the dealership for 7.5 hours and are still waiting to see what Lexus will do to rectify this. Oh, and we didn't get the second key so we are hoping that it will come in the mail as stated it would be. More

Very great service and really helpful people can’t wait to buy my next car from the. to buy my next car from the. More

I got a new Lexus in December and did not come with a second key due to the shortage. In June I received a message from Lexus that I could arrange to get my second key. I called Lexus and made an appoint second key due to the shortage. In June I received a message from Lexus that I could arrange to get my second key. I called Lexus and made an appointment to get the 2nd key at Lexus of Valencia. Made the appointment on 7/3/23 for Thursday, 7/6/23 at 8:30am. When I go to this dealer no one greeted me. Some young kid came out with an iPad and videoed the vehicles. I asked for the person I had the appointment with and disturbed another employee who was texting on his phone. I waited for 20 minutes with others who, like me just stood next to their vehicles. No one appeared to even know what I was there for. Despite making an appointment, leaving my car with them only for this reason of getting my 2nd key, they called and told they do not have the part. My time is not valuable to this dealership. Something like getting a 2nd key or making an appointment is too difficult for them to accomplish. More

Dirty theaves ready to steal your money specialy the manager mark haynes and his finance bold assh—e manager mark haynes and his finance bold assh—e More

Great sales staff. Jesus was very informed and helpful. He introduced me to someone form every department and all of them were great. Jesus was very informed and helpful. He introduced me to someone form every department and all of them were great. More