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Lexus of Wayzata

Wayzata, MN

4.8
2,241 Reviews
We promote customer satisfaction in everything we do, an attitude reflected by our designation as an Elite of Lexus dealer. As part of the Napleton Automotive Group, Lexus of Wayzata has a wide selection of New & Pre-Owned luxury vehicles. View our vehicle inventory online or visit our showroom to see our fine selection in person. Lexus of Wayzata is located right off I-394 and Hwy 12 on the Frontage Rd. Please view our model showcase to compare features on new Lexus luxury sedans, SUVs and hybrids. Request a quote on a New Lexus or Pre-Owned vehicle and a member of our Certified Sales Staff will contact you.
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16100 Wayzata Blvd

Wayzata, MN

55391

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Showing 2,241 reviews

December 28, 2018

Easy & straightforward I knew what I wanted to buy and it was a smooth transaction. The salesman was helpful and responsive to my needs. Finance was straight forward as I More

by PAVAN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gleason, Scott Houghland
Jan 15, 2019 -

Lexus of Wayzata responded

Thank you for letting us know about your most recent experience at Lexus of Wayzata! We strive to make sure our customers are always taken care of from the second you enter our dealership to the time you leave. If there's anything else we can assist you with, please reach out to us! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 27, 2018

Exceptional follow through! The service and customer care at Lexus were exceptional. John Mac was great to deal with and kept looking until he found the perfect Match. I felt More

by KBOYD3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John MacEachern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Pelant, Dana Poppen
Jan 15, 2019 -

Lexus of Wayzata responded

Thank you for leaving us a thorough review! We're so glad to hear you enjoyed working with John and the rest of our team. We take pride in taking as much time as needed to ensure we can find you the perfect vehicle. We appreciate your business and hope to see you again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 21, 2018

New Rx450h Lexus of Wayzata always goes above and beyond to make the new vehicle purchase experience a very smooth transaction. This is the 4th vehicle I have p More

by NDUNIVIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Val Udermann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Itman
Dec 21, 2018 -

Lexus of Wayzata responded

Thank you so much for leaving us positive feedback! We completely agree with you when you state we go above and beyond your expectations! Our team wants your entire experience to be as easy as possible. We highly appreciate your repeat business and hope to see you again soon! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 20, 2018

Excellent customer service Not only is the atmosphere welcoming and beautiful, but the staff are kind and knowledgeable. They handle transactions efficiently and treat you like More

by LORIBROWN21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Kritsas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Itman
Dec 20, 2018 -

Lexus of Wayzata responded

Lori, thank you for taking the time to leave us a thoughtful review and 5-star rating! We strive to ensure our customers fully enjoy their experience from the time you enter our dealership to the second you leave. We're happy to hear you enjoyed the time you spent with us and hope to see you again soon! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 20, 2018

Great, but I keep getting text message alerts from the app! Great salesman, Michael Styhn! I keep getting text alerts from the app-driving me crazy!!!!! I want it turned off but don’t know how More

by PEABODYK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Shteyn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Houghland
Dec 20, 2018 -

Lexus of Wayzata responded

Thank you for taking the time to leave us a review! We're sorry if our texts are driving you crazy. We value our customers' feedback so we are always looking for your opinions! If you'd like to turn off these texts, please reply to the message with "STOP" to be unsubscribed. Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 20, 2018

Great experience Zach our sales associates was pleasant to work with. He is very acknowledgble and patiently with us.. I definitely would recommend Zach to our friends More

by Vicki
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Houghland, Zach Polsfuss
Dec 20, 2018 -

Lexus of Wayzata responded

Vicki, thank you for reaching out to tell us how your experience with Lexus of Wayzata was! We pride ourselves in knowing the vehicles on our lot and taking as much time as you need to ensure you find the perfect vehicle. We highly appreciate your business and hope to see you again! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 20, 2018

Awesome Service! Super easy process from beginning to end. Wonderful sales and finance associates to work with. I would highly recommend buying your next car from Le More

by CINDI.M.SMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John MacEachern
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Grotte, Mark Pelant, Brian Itman
Dec 21, 2018 -

Lexus of Wayzata responded

Cindi, thank you for leaving us 5 stars and your positive feedback! Our team understand how intimidating a new vehicle purchase can be so we aim to make the entire process as effortless as possible. Please let us know if there's anything else we can assist you with! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 19, 2018

Transition from lease to new lease Jake was wonderful to work with and provided excellent customer service! The process was much quicker than I expected and everyone was helpful and fr More

by MARK_AND_JESSICA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2018 -

Lexus of Wayzata responded

Mark and Jessica, thank you for leaving us 5 stars! We're so thrilled to hear you enjoyed working with Jake and the rest of our team. We understand purchasing a new vehicle can be tedious so we aim to make the process as quick and easy as possible. If there's anything else we can do for you, please let us know! Sincerely, Mike Dalton | General Sales Manager | 952-404-5137

December 18, 2018

Really is a Christmas to Remember On December 10 , I visited the Lexus showroom to browse for a possible future purchase. I was greeted by a friendly receptionist who contacted Salespe More

by garymel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Kritsas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Guettler
Dec 18, 2018 -

Lexus of Wayzata responded

Thank you so much for leaving us an awesome review! We are so thrilled to hear you enjoyed your entire experience from visiting with our reception team to driving away in your new Lexus. Our team is happy to show you options and take you on as many test drives as needed until you find the perfect vehicle. We highly appreciate your business and hope to see you again in the future! Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

December 18, 2018

Not happy I felt I got a better service from the Toyota sales team when I purchased a new RAV 4 compare to leasing this RX450. Thanks More

by MELMELCHIZEDEK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stacy Kritsas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Stenson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2018 -

Lexus of Wayzata responded

Thank you for reaching out and letting us know about your experience. We're sorry if you felt you did not receive satisfactory service. We aim to treat our guests to an exceptional experience. If you'd like to discuss this further, please reach out to us. Sincerely, Mike Dalton | General Sales Manager | 952-404-5103

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