Lexus of Wayzata

Jim was great. The entire experience was not what I expected, but in a good way. He was friendly, did not try to upsell to a more expensive vehicle and made the whole car buying experience tolerable. expected, but in a good way. He was friendly, did not try to upsell to a more expensive vehicle and made the whole car buying experience tolerable. More

i always have a pleasant experience at this dealership. everyone is always very friendly and helpful. if i ever have a question or problem, i know they will always do whatever they can to make sure i get everyone is always very friendly and helpful. if i ever have a question or problem, i know they will always do whatever they can to make sure i get an answer or solution. More

Jim was an amazing representative. He was knowledgable, polite and courteous. He followed up with phone calls and emails. He resolved questions and concerns immediately. The remainder of the staff we me polite and courteous. He followed up with phone calls and emails. He resolved questions and concerns immediately. The remainder of the staff we met and worked with were also amazing. I have already recommended Lexus of Wayzata - Jim Kirchner to several people. More

When I first came to just look at a Lexus RX350, I couldn't believe how all the salespeople were friendly, helpful but certainly not pushy. I decided to test drive one and was put into contact with t couldn't believe how all the salespeople were friendly, helpful but certainly not pushy. I decided to test drive one and was put into contact with the salesperson, Greg Loop. Immediately, I could tell he was an honest individual just by the sincere way he talked with me and was interested in me. I had come in with my son and he made both of us feel like important customers. When I was contemplating purchasing the car, Greg put me into contact with the sales manager, Brian Gratti to see if we could work out the cost that would be manageable for me. When the purchase price was agreed upon, Gregg spent another 3 hours with me making sure I was comfortable with all the many "gadgets" that I had never seen before. I traded in my 1997 Olds Cutlass Supreme which in that day was a deluxe car but didn't have anything except the basics. Gregg also introduced me to the service manager who took the time to stop and talk and once again make me feel important in the purchase of my car. I think Lexus of Wayzata is extremely lucky to have a sales person like Gregg Loop on their team. I highly recommend Lexus of Wayzata for their great customer service and I highly recommend working with Gregg. Needless to say, it was a wonderful hassel-free experience. More

I've purchased three cars from Jamie Shapiro; two at Lexus. Jamie is absolutely superb at his job. He's most knowledgeable about his own product and others, fair, helpful, attentive and friendly. Jam Lexus. Jamie is absolutely superb at his job. He's most knowledgeable about his own product and others, fair, helpful, attentive and friendly. Jamie's skill and assistance literally made the difference in what vehicle I ultimately chose - and - I'm glad he was there to guide me. You can't go wrong with Jamie! Highly recommended. More

Prior to going to the dealership I dealt with a gentleman named Tom, who I really didn't care for much. I was also put in contact with one of the sales managers, unfortunately don't know his name, and I tho named Tom, who I really didn't care for much. I was also put in contact with one of the sales managers, unfortunately don't know his name, and I thought he was terrible...kind of a xxxxx. Thankfully those two were there when I went to test drive the car. I worked with Greg Loop, who I really enjoyed working with. The sales manager that helped finalize the deal was actually friendly too (obviously not the same one that I spoke to on the phone. Overall, I think it was a pretty fare deal on the car they sold and my trade in. I have purchased many cars and this was the best experience yet. I look forward to buying another one from them in a few years. Do yourself a favor and look for Greg Loop when you go there. More

I owned a Lexus GX470 for six years and had really great luck with it.Unfortunately, I made a bad decision to switch to an Audi Q7. What a mistake that was! Audi service was horrible at best. Two months aft luck with it.Unfortunately, I made a bad decision to switch to an Audi Q7. What a mistake that was! Audi service was horrible at best. Two months after I purchased the Audi I went to Russell and he worked with me to get me back into a 2011 Lexus GX460. He is extremely professional and knowledgable, I will recommend him and Lexus of Wayzata to everyone I know. I will never stray from Lexus again! More

I have been a Lexus owner for 6 years now and each time have visited this dealership...the customer service has been exceptional. Everyone at Lexus of Wayzata...makes it a point to be sure you feel welcom have visited this dealership...the customer service has been exceptional. Everyone at Lexus of Wayzata...makes it a point to be sure you feel welcomed as soon as you step through the door of the dealership. I was really impressed when I came for a oil change, and simply because there was a minor recall on the vehicle, which they of took Care right away...they also topped off my gas tank just there was a recall on the vehicle. I told all my friends about this And they could not believe it. I can honestly say my recent car purchase was the best experience yet with Lexus. I was fortunate to have two Sales Executive Working with me. Both Greg and Jim were extremely professional in making sure I was able to purchase the right Lexus For me. I appreciate their honest and integrity, and would highly them to anyone looking for a Lexus This dealership demonstrates excellent customer service in it's truest form... Thanks Lexus of Wayzata for making a difference! Kj More

Mr Bloomer was very professional and helpful. He updated me frequently on the arrival status of the vehicle Mr Patrick Bernklan, the salesman,. He was polite and friendly. He answered our questions and was me frequently on the arrival status of the vehicle Mr Patrick Bernklan, the salesman,. He was polite and friendly. He answered our questions and was very patient. He knew the Lexus product very well. Mr Houghland, the finance manager was nice. The was no pressure to buy anything extra. Although, we are interested in the extended warranty, we will shop around for a better price We are very impressed with the dealership staff Everyone we came in contact with was respectful and professional They elevate customer service to a higher level I highly recommend this dealership to anyone that values customer service. More

Jon was very up front with us on pricing and extras. He was excellent in showing us how things worked in the car and made us feel very comfortable. Jon showed us around the dealership including the servic was excellent in showing us how things worked in the car and made us feel very comfortable. Jon showed us around the dealership including the service area and personnel on our little tour. We were impressed on how personnel appeared to get along well and work as a team. Jon also made sure if we had any questions at any time, after we left the dealership, not to hesitate to give him a call. More