Lexus of Wesley Chapel

Great customer service We have had great experiences with Forrest at the Wesley Chapel Lexus services departments. He kept us informed of the progress of service and all ne We have had great experiences with Forrest at the Wesley Chapel Lexus services departments. He kept us informed of the progress of service and all needed information. More

Rating for sales staff, especially Seymour Wright, is EXCEPTIONAL. Rating for financial staff, especially Chad LNU is BOTTOM BASEMENT. Chad appeared unprepared,unprofessional, and devious EXCEPTIONAL. Rating for financial staff, especially Chad LNU is BOTTOM BASEMENT. Chad appeared unprepared,unprofessional, and devious More

The quality of service may look good but not Not happy. Called several times no return call. Finance person never provided financial documents. Call several times and visited still without docume Not happy. Called several times no return call. Finance person never provided financial documents. Call several times and visited still without documents. Was told one rate received another from bank. I guess they wanted sale and did not care about my interest rate since I was not told. Added warranty to my purchase at same time. To my dismay warranty book came in another persons name. Called several times no response visited dealership and was told it was corrected by manager. To date I have still not received corrected warranty book. Pretty sure it"s not a scam but man where is the customer service. I guess i will have to go back to dealership since they don't return calls. Perhaps after several visits I might come away with correct warranty book and my financial documents. By the way I was able to receive a very reasonable rate from my own bank thru a quick refinance. Looks are deceiving be careful at this dealership. More

Forest Brown always gives excellent service whenever I have my vehicle serviced. He is very polite and courteous. I give him a five star rating have my vehicle serviced. He is very polite and courteous. I give him a five star rating More

Always have great service at this dealership no matter if I am there in person or on the phone. Everyone is extremely helpful and friendly. Would definitely recommend them to friends and family! I am there in person or on the phone. Everyone is extremely helpful and friendly. Would definitely recommend them to friends and family! More

I always service my Lexus at Lexus of Wesley Chapel… Bobby King is my service manager, He’s always there for me always takes great care with Truly exceptional service. Forrest also helped it was pretty Bobby King is my service manager, He’s always there for me always takes great care with Truly exceptional service. Forrest also helped it was pretty amazing himself. The general manager, Randy Newbold is always there to say hello and make sure everything’s going great. Service is always amazing at Lexus of Wesley Chapel. Thank you:-)) More

Exceptional care from Tim Smith We came in on Sunday, Dec 8, hoping to test drive an SUV. When we approached the receptionist, we were told that they were having a company holiday p We came in on Sunday, Dec 8, hoping to test drive an SUV. When we approached the receptionist, we were told that they were having a company holiday party and will be closing early at 4pm instead of 6pm. We were disheartened since we drove over an hour and realized we only had fifteen minutes before 4pm. We voiced our concern to Tim Smith and he immediately reassured us that he will take care of us after he finishes with his current customer. To his words, not only did he help us, but was also very professional, friendly and courteous. Not once did we ever feel rushed. He was very instrumental throughout the entire process. We were very satisfied and couldn’t ask for a better experience. Thank you Tim!! We’re loving our beautiful Lexus SUV. You truly made this a “December to Remember”. More

Visited Lexus of Wesley Chapel and was very impressed with the customer service. The location is great, bright and clean. I love my new Lexus RX350. It’s beautiful! My salesperson Parsa Haghi exceeded al with the customer service. The location is great, bright and clean. I love my new Lexus RX350. It’s beautiful! My salesperson Parsa Haghi exceeded all our expectations. Thank you so much! More

I arrived a little early than appt. time but Alem was very accommodating. I’m not sure of her name, but the vehicle loaner Coordinator was thorough and clear regarding the process. The service was done very accommodating. I’m not sure of her name, but the vehicle loaner Coordinator was thorough and clear regarding the process. The service was done in the time that was given. Very satisfied!!!! More

Alem Vasquez was very pleasant he layed down for me what was going to be done later today, the process didn't last more than an hour as I had other errands to run that day ++++thank you was going to be done later today, the process didn't last more than an hour as I had other errands to run that day ++++thank you More