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Lia Toyota of Colonie - Service Center

4.4

91 Lifetime Service Reviews

2116 Central Ave, Schenectady, New York 12304

91 Reviews of Lia Toyota of Colonie - Service Center

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January 30, 2018

"Rude individual"

- disgruntledcorollaowner

I would not return to this dealership after the experience that I had. I had an issue with my car after having previously been to the dealership, and when I was greeted by Mr. O'Keefe he was very impatient with me and very condescending. He explained to me that he stands by his employees (even though they did bad work on my car) and he condescendingly told me that they wouldn't be repairing my vehicle for free because there was no proof that it was the mechanic's work that interfered with my car's operation. So much for a guarantee. The real kicker, though, was that when I told him that what he was doing was wrong, he replied "Well that's how things are done around here." Not good!!!

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Recommend Dealer
No
Employees Worked With
Sean O'Keefe
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 18, 2018

"Impressed!"

- tracie7

Thank you to Marty and Brian for providing exceptional service. I was really blown away by how happy I left there. Marty truly did go above and beyond to do everything he could for me. I walked in there after being sent on a wild goose chase by another dealership so I was frustrated to say the least. Marty and Brian both explained everything thoroughly and did more than they had to! I will most certainly buy from LIA again!

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Recommend Dealer
Yes
Employees Worked With
Marty Brady
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
January 02, 2018

"Focused on providing the best customer service!"

- Rav4 Owner

Robyn did everything possible to make me feel comfortable while my car was being serviced (checked for on-line coupon, told me of the coffee/doughnuts and fruit to snack on while I waited, and even took the papers from me that I was going to put in trash)! Amazing customer care!

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Recommend Dealer
Yes
Employees Worked With
Robyn Ashley
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 31, 2017

"SEARCH FOR HELP"

- MUSICMAN

WE PURCHASED A PRIUS PRIME ADVANCED VEHICLE. I FOUND DIFFICULTY IN USING THE COMPUTERIZED ACCESSORIES. HAVING READ MOST, IF NOT ALL, OF THE 5 BOOKS THAT CAME WITH THE CAR I STILL WAS UNABLE TO USE THE ACCESSORIES. I TRIED ASKING THE SALES DEPARTMENT AND TWO GENTLEMEN COULD NOT HELP. THEY REFERRED ME TO THE SERVICE DEPARTMENT AND THE FIRST SERVICE PERSON COULD NOT HELP. THEN I MET SID NARENDRA AND HE SOLVED MY PROBLEM. AFTER THE FIRST EPISODE I HAD A SECOND PROBLEM AND I CALLED SID IMMEDIATELY BECAUSE HE IS PATIENT, COURTEOUS, AND INTELLIGENT. HE WAS ABLE TO THINK ABOUT WAYS TO DEAL WITH THE CARS COMPUTERS. HE MAY NOT HAVE BEEN TRAINED TO ANSWER MY QUESTIONS BUT HE WANTED TO HELP ME AND HE DID. YOUR ENTIRE STAFF SHOULD BE TRAINED AND THEN BE PREPARED TO FOLLOW SID'S EXAMPLE.

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Recommend Dealer
Yes
Employees Worked With
Sid Nareindra
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
August 26, 2017

"It was great!"

- PJIAGIRL

Everyone I dealt with was so nice & friendly. They took the time to explain everything to me & answer my questions. And they showed me all the features of my new car & answered any questions I had.

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Recommend Dealer
Yes
Employees Worked With
Alex Nicol
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Selena Dutcher
July 29, 2017

"Service with a smile. "

- Megfav

I have been working with Kermit Salfi for nearly 10 years. He has come through for our family time and time again. He is sincere, professional and pays attention to the details of his customers wants and needs. He is the reason I will continue doing business with Toyota and he should know how greatly appreciated he is! Thank you, Kermit!

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Recommend Dealer
Yes
Employees Worked With
Kermit Salfi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
July 09, 2017

"Unfriendly atmosphere "

- Angela1233

Manager mike presented his self very unprofessional and rude, me and my husband went in with the intention to purchase a vehicle and found out it's used so my husband looked up the value and told the sales person who then looked up the value and came back with the same we found out. Sales guy went to his manager. The manager came out and spoke to us in a very rude tone of voice and turned and walk away. I find this hard to believe and mostly seem like he judge us as if we don't have money to purchase the vehicle as little as he knew I currently own several new vehicle and looking to own a truck. This is why you don't hire lunatic to be in a manager position very unprofessional experience will never purchase another vehicle from Lia Toyota.

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Recommend Dealer
No
Employees Worked With
Michael Verbanic
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
June 23, 2017

"Was in for routine service. "

- Kathleen

Service advisor helpful and courteous. Wait time as promised. Advisor suggested needed upcoming service and also changed out a filter that had been installed incorrectly.

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Recommend Dealer
Yes
Employees Worked With
Art P. Sorry cannot remember his last name.
June 20, 2017

"Prius Check up"

- priusfan

Robyn Ashley did a terrific job getting my car in and out of the shop and making sure that I was happy with the service. This is the 2nd time that Robyn has been my service consultant. Both times, she kept me well informed of what was going on and, in the 1st case, went the extra mile to look up the warranty information on the broken part.

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Recommend Dealer
Yes
Employees Worked With
Robyn Ashley
June 09, 2017

"Love Lia Toyota"

- Nancy Dykeman

I have always had excellent service at Lia Toyota!! I appreciate reminders of when service is due and find it very easy schedule appointments on line. The service people have always been very helpful and courteous. The waiting area is clean, neat, customer friendly, and treat and beverages if you're feeling hungry! This week I noticed a slice on my front tire and went to Lia without an appointment. The service tech, Mike, was very helpful and got my damaged tire replaced and ready to roll, even though they were super busy and it was late afternoon when I got there. I will definitely go to Lia again when I need another new car!

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Recommend Dealer
Yes
Employees Worked With
Michael Verbanic
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
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