Lia Toyota of Northampton

Friendly, courteous. Service staff is always friendly courteous. Explain what needs to b done, and always willing to listen. Justin Prescot and Elvin Rodiquez are the bes Service staff is always friendly courteous. Explain what needs to b done, and always willing to listen. Justin Prescot and Elvin Rodiquez are the best. More

Overall excellent experience. Got an immediate appointment..found car I loved..test drive completed and ..drove the car home that day.! Thank you Grant Goodwin appointment..found car I loved..test drive completed and ..drove the car home that day.! Thank you Grant Goodwin More

no call back I called after receiving a notice from CARFAX that my car might have a recall for its software. I was told everyone in service was busy and someone w I called after receiving a notice from CARFAX that my car might have a recall for its software. I was told everyone in service was busy and someone would call me back. I never received a call back. More

misinformation given before sale; inadequate response after I was very pleased at the time of my purchase of a 2019 Prius Prime in March 2020. I was told that my iPhone would be able to be charged wirelessly a I was very pleased at the time of my purchase of a 2019 Prius Prime in March 2020. I was told that my iPhone would be able to be charged wirelessly and that the navigation on my phone would be visible on the car screen. However, neither of these proved to be true. After several phone calls and emails, and meeting with both my original sales person and another one, the problem was unsolved. I contacted Toyota and was told that a customer relations manager from Lia would contact me. This never happened. I blame Toyota for inadequate training of the salespeople, and Lia for the Customer Relations Person not contacting me. also, when I was most recently in the salesroom (in June) neither of the receptionists was wearing a mask. I emailed after the visit to voice this concern, and never received an acknowledgment . More

I took my Corolla in for its annual inspection, a recall remedy regarding the airbags, and buffing of my clouded headlights. Elvin Rodriguez, the service rep I worked with, was profession, efficient, knowle remedy regarding the airbags, and buffing of my clouded headlights. Elvin Rodriguez, the service rep I worked with, was profession, efficient, knowledgeable, and very courteous and friend, from the time I checked my car in, through his explanation of what service was needed, how much it would cost, and how long it would take, to the time I picked up the car from him later in the afternoon. He was terrific to work with, and I hope he's available the next time I need to bring my car in for servicing. Everyone at Lia Toyota is excellent each time I come in. More

Francesca is a professional, knowledgeable and very helpful individual. Always going above and beyond what I needed. She was determined to find me the best deal she could for a car that worked for me. helpful individual. Always going above and beyond what I needed. She was determined to find me the best deal she could for a car that worked for me. More

Jerzy helped make my experience at Lia Toyota amazing! His patience and diligence to making sure i got the best service possible was very admirable! I knew as soon as I met him that I picked the best sale His patience and diligence to making sure i got the best service possible was very admirable! I knew as soon as I met him that I picked the best salesman for the job! Thanks for all your help Jerzy! Hope to work with you again in the near future. More

I want to thank Jason Page for a quick and problem free visit. He was very professional and made me feel very relaxed. I enjoy going to Lia. visit. He was very professional and made me feel very relaxed. I enjoy going to Lia. More