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Lia Toyota of Wilbraham

Wilbraham, MA

4.7
359 Reviews

2145 Boston Rd

Wilbraham, MA

01095

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Showing 359 reviews

February 09, 2022

Excellent service Mark Porior excellent sales person found a scuff mark on my truck immediately brought it to service and had it removed did every thing I ask . Rich in finance met my needs for me what More

by saajr53
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich , Mark Poirier
Feb 09, 2022 -

Lia Toyota of Wilbraham responded

Thank you for your 5-star rating! We are so glad that Mark and Rich took great care of you throughout your visit. It is our pleasure to assist you in any way possible. We wish you the safest of travels- on behalf of the entire team!

November 16, 2021

We had rodents move into the headliner of our 2017 Prius. Cynthia Patrick worked with our insurance and got us back to human passengers. More

by Brad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
Nov 17, 2021 -

Lia Toyota of Wilbraham responded

Brad, Thank you for your 5-star review! We are so glad that Cynthia got your automotive needs swiftly resolved. It is our pleasure to assist you in any way possible. Please drive safely, and do not hesitate to give us a call if you ever have any further questions or concerns.

November 13, 2021

From start to finish purchasing my new vehicle with Salesman David Benitez @ Lia Toyota in Wilbraham Massachusetts was awesome! You made my car buying experience the quickest and most enjoyable that More

by Tammy Tejada
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Benitez
Nov 17, 2021 -

Lia Toyota of Wilbraham responded

Tammy, Thank you so much for your amazing review and recommendation! Providing a seamless and exceptional experience is so important to us, and we are thrilled that David's efforts met your satisfaction. It is our pleasure to assist you in any way possible. Congratulations on your new vehicle! We hope for an opportunity to work with you again in the future.

November 11, 2021

Great place .. Cynthia Patrick in service is the best! Never have I waited longer than she expected and is great at keeping you informed of the service process More

by robinjg59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember who was my finance person, think it was Ryan but really enjoyed chatting with him while going thru the finance process, Cynthia Patrick, Mark Poirier
Nov 11, 2021 -

Lia Toyota of Wilbraham responded

Thank you for leaving Cynthia this excellent review! She will be delighted to hear of your very kind words and to know how greatly you valued her assistance. We wish you the safest of travels. Please do not hesitate to give us a call if you ever have any further questions or concerns!

October 07, 2021

I had a great experience dealing with mark Poirier at Lia Toyota of Wilbraham on my new Highlander More

by bren771769
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Poirier
Oct 07, 2021 -

Lia Toyota of Wilbraham responded

Bren, Congratulations on your new Toyota Highlander! We are delighted that Mark provided you with top-notch service and made your experience with us an all-around success! It is our pleasure to assist you in any way possible. We thank you for your wonderful review, and we wish you the safest of travels until we meet again!

September 27, 2021

Was lied to and not given a straight answer to my questions - very, very sketchy. More

by MJ
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nuno Marques, Mark Poirier
Oct 18, 2021 -

Lia Toyota of Wilbraham responded

Hello MJ, Thank you for taking the time to write your review, and were very sorry to hear that you didn't have a positive experience with us. Unfortunately, with the name used in this review, we were unable to identify you in our records, but I would welcome the opportunity to discuss your concerns. Please contact me at at 413-596-2000 at your earliest convenience. Thank you, John Kupec General Manager Lia Toyota of Wilbraham

Oct 18, 2021 -

MJ responded

I think if you asked Mark and Nuno they probably know exactly who this is. The fact that Mark lied to my initial question and then backtracked and Nuno could not give us a straight answer about the condition of the vehicle speaks volumes. Toyota of Wilbraham is a dealer I will never trust.

August 29, 2021

Prompt, friendly service. Time was exactly what was told to me. Kelly King is a top notch customer service rep for your dealership! More

by Tomtex10
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kelly King
Sep 02, 2021 -

Lia Toyota of Wilbraham responded

Tom, Thank you so much for your 5-star review! Providing quality and efficient service is so important to us, and we are so glad that Kelly's efforts met your satisfaction. She will be honored to know of your very kind words and that you greatly valued her service. We wish you safe travels, and we hope to see you again the next time you are in need of automotive service.

August 14, 2021

I just bought a 2016 Kia Sorento from Lia Toyota of Wilbraham and couldn’t be more happy with my experience. I’ve dealt with several different sales consultants over the last 2 months and Paige Schafer More

by Joshua M.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige Schafer
Aug 17, 2021 -

Lia Toyota of Wilbraham responded

Joshua, Congratulations on your new Kia Sorento! We are honored to have had the opportunity to work with you, and we are so glad that Paige provided you with the smooth and remarkable experience that you deserve. We greatly appreciate your wonderful review and recommendation! Please drive safely, and do not hesitate to let us know if there is ever anything more that Paige and the team may assist you with in the future.

August 05, 2021

Goncalo Costa has provided excellent customer service during the purchase of my new Toyota. Goncalo and others at Lia Toyota are professional, friendly, and a pleasure to work with. More

by susankiely1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Goncalo Costa
Aug 06, 2021 -

Lia Toyota of Wilbraham responded

Susan, We greatly appreciate you taking the time to leave Goncalo this 5-star review! We are honored to have had the opportunity to work with you, and we are so glad that he took exceptional care of you throughout your visit! Congratulations on your new Toyota- on behalf of the entire team! We hope to see you again when the time comes for your vehicle's first service.

July 30, 2021

Your company wants to say there was a mix up on what was offered in the car I was interested but when I left your company it was clear that if you could install the back up camera we would agree on the disc More

by Reese
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I worked with David and Tina
Aug 01, 2021 -

Lia Toyota of Wilbraham responded

I would like to apologize for the confusion in your recent visit. The equipment listed on our preowned inventory is pulled from a national data base referenced by the vehicle identification number. Occasionally there is an error. We offered to install a backup camera at the advertised sale price or discount the vehicle 500 dollars in lieu of the camera. We felt this was a fair and transparent resolution. Again I apologize for the misunderstanding, we were not trying to switch you to any other vehicle. Sincerely, Lia Toyota of Wilbraham

Aug 02, 2021 -

Reese responded

AGAIN….This was not a confusion. You did NOT offer me one or the other. U offered to see if u could put the camera in and would I take the car for the discounted price. I agreed and when your company called to tell me it was doable to put the camera in THEN it changed to “well you have to pick one or the other”. The back up camera is the least of what I was mad about. You offered me something then tried to re nigg on the deal but then LIE and said you offered me one or the other when you know that isn’t true. If you gonna apologize, apologize to yourself cause that definitely isn’t genuine

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