About Us
Copyright 2017 DR Media Holdings, LLC
Search
Back

Lia Toyota of Wilbraham - Service Center

4.7

38 Lifetime Service Reviews

2145 Boston Rd, Wilbraham, Massachusetts 01095

38 Reviews of Lia Toyota of Wilbraham - Service Center

Sort by Write a review
June 29, 2017

"Great customer service"

- Rav4

I went to get my car serviced at Lia TOYOTA and I was met by Cynthia Patrick- she was friendly and informative. I appreciated her professionalism.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
4.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 28, 2017

"Service Experience"

- iced tea

So far, so good with my 2014 RAV4. I wait for my car and it only takes 30-45 minutes. No problems to date.....I did have a problem a few months ago with a decorative strip on the roof. They glued it down but then ordered a replacement and put it on at no charge. The staff are all helpful, friendly and upbeat which I very much appreciate!

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Can't remember a name!
April 20, 2017

"Service experience "

- Lb51811

I came in expecting just an oil change even though my maintenance light was on, and it turns out my rear brakes needed some work. Cynthia Patrick was very nice and explained the whole process for me, and was also concerned for my safety. She even managed to get me parts from the aftermarket and a $50 off coupon since I totally wasn't expecting to drop hundreds of dollars that day. I would definitely work with her again.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
April 16, 2017

"Warranty service"

- jimbo

We had a scheduled appt. fot service. We were met by Christine Jalbert service tech. We were processed quickly and pleasantly. I had forgotten a coupon for a free car wash at home but the wash was included. When we returned the car was ready and clean. The service at Lia Toyota has always been exceptional for us. Our Highlander looks and runs great

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Christine Jalbert
April 02, 2017

"Service Advisor, Cynthia Patrick"

- Frank60

I bought a 2001 Tacoma used in 2005 from Lia Toyota in Wilbraham. Since that time, I've had all my maintenance, inspections and repairs needed for my truck done there. Although the other Service Advisors I dealt with over the years were OK, Cynthia has been the best. I've been dealing with Cynthia for over a year now, and whenever I need anything done, I specifically ask for her. Cynthia is very knowledgeable and has been a great help in advising me on any service needed to be done on my truck. What's also important to me, is that Cynthia is friendly and courteous. She really seems to care about the people she's dealing with.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
February 02, 2017

"Outstanding personal service"

- old corps

I had an issue with my satellite radio and was being told by Toyota (incorrectly) that my problem was the XM service. Courtney Rex go me right into the service dept., got my problem diagnosed and got my new satellite receiver installed quickly. This is not the first time I have had excellent service at Lia Toyota. It seems to be their standard.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Rex
November 11, 2016

"Exceptional Welcome"

- CML

I bought my RAV4 at Lia in Northampton last year and usually go there for my oil changes, etc. but because of the distance and the construction out that way decided to try Toyota in Wilbraham and see how it compared. While it isn't as nice of a facility as Lia in Northampton I was very satisfied with the service. I was greeted when I first drove in, asked what I was there for and directed to Cynthia Patrick who made me feel right at home and provided me with exceptional service - thanks Cynthia :) And yes I would go back to Lia Toyota of Wilbraham.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Cynthia Patrick
November 02, 2016

"Great, friendly service with one minor exception:"

- Kim55

Had a wonderful experience with Lia's s Service Dept. Great communication. The exception is that I requested 2 additional things to be done while they had my car for 4 days, and nothing was done. But the engine recall job they did was stellar. Was informed that the water pump should be replaced while the engine was being reassembled which I appreciated, although the cost of the pump was quite a bit higher than I could have gotten it elsewhere.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joe
August 31, 2016

"Great work"

- ToyotaTacoma02

Joseph King from lia Toyota of wilbraham got my truck in and fixed within two days. Great service and very friendly. Would recommend bringing your vehicle here.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Joseph king
August 31, 2016

"Excellent service "

- Jharaty

I had a problem with my 2002 Prius. I brought it to Lia Toyota in Wilbraham, MA and Courtney Rex got the car right in and diagnosed the same day. That doesn't happen in many dealerships nowadays! Especially when I told them to get it in whenever they could. I highly recommend using Lia as they have always been excellent for servicing our two Toyotas. If you call the Service Department, ask for Courtney Rex to make your appointment for service.

Read More
Customer Service
Quality of Work
Friendliness
Pricing
Overall Experience
Recommend Dealer
Yes
Employees Worked With
Courtney Rex
1
...
1 - 10 of 38 results