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62 Reviews of Liberty Auto City - Service Center
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March 25, 2020
We got 4 cars from Dan Magana starts from Dodge Caliber, Jeep Compass, Jeep Cherokee, and the 2020 Jeep Grand Cherokee. He is the Man. Honest Man. Jeep Compass, Jeep Cherokee, and the 2020 Jeep Grand Cherokee. He is the Man. Honest Man. More
by c2754y
Employees Worked With
Helpful September 07, 2019
Stay away from the place. I have had my truck recently serviced, engine work, recall work, full detail & body work done. NEVER AGAIN WILL I GO THERE. Too long of a story. This I have had my truck recently serviced, engine work, recall work, full detail & body work done. NEVER AGAIN WILL I GO THERE. Too long of a story. This is the 3rd time detail work was not done completely or DONE at all? Then when I picked up my truck, it's the 2ND TIME they DENTED my truck and didn’t own up to it. Instead, the service Mgr, 'Steve" asked me what happened? They tried to hide it! Mgr of the body shop, 'Jeff' (?) was rude but then they fessed up and said someone at the dealership did damage my truck door and slopped paint on it to 'save me money'?? After I was already shelling out $1800 for body work & $250 on full detail, they slop a brush of paint on the 4x2 in gouge, on my passenger door, wax over it and want to save me $$?? I have NO FAITH in the engine warranty work that was done to my RAM engine if this is the attitude and demeanor the have. After the absurdity of dealing with this dealership for the past 5 yrs after a purchase of a Jeep, servicing my RAM 2500 and two other trucks, As Steve used to call all my trucks, 'the fleet', as i took them in regularly, this is how they treat customers? As for the 4-5 star web reviews, I believe they have had staff go on all these websites and write reviews to boost their star rating. Don’t fall for it. I offer the owner of the dealership to call me ANYTIME to discuss this with them! So far, I have been ignored!!! More
by HAldridge
Employees Worked With
Mgr of Service, Steve & Jeff
June 16, 2019
Great service Service & Body Shop took care of both damage to the passenger side door + a recall. A bit of back and forth via phone to get all the work done -- but Service & Body Shop took care of both damage to the passenger side door + a recall. A bit of back and forth via phone to get all the work done -- but overall good experience. They even found an earring I thought I lost and placed it in a storage spot for me! Very thankful. More
by juliecampbell
Employees Worked With
Rafael
June 12, 2019
Service department Great people doing a great job with service in a comfortable waiting room. Service was done right and they checked that the work was still under war Great people doing a great job with service in a comfortable waiting room. Service was done right and they checked that the work was still under warranty. More
by Joe Mazza
Employees Worked With
Chris Acker, Dan Szumal, Craig Huber, Howard Gleason
June 12, 2019
Best Subaru service! No hassles, fast, friendly and thorough and a car wash! Clean, comfortable & spacious waiting room with wi-fi - Liberty is the place I will continue t No hassles, fast, friendly and thorough and a car wash! Clean, comfortable & spacious waiting room with wi-fi - Liberty is the place I will continue to go to for all auto needs. Scott Nelson was a pleasure to work with. More
by sandy123
Employees Worked With
Elmer Hansen
June 11, 2019
My engine light was on. I called because my engine light was on. Craig was able to get me a loaner and fix my car the same day. I very much appreciated how fast I was taken c I called because my engine light was on. Craig was able to get me a loaner and fix my car the same day. I very much appreciated how fast I was taken care of. Thanks so much Craig!!! More
by Judy123
Employees Worked With
Craig from service, Craig Huber
June 01, 2019
We were from out of town and Craig was so awesome in how he helped get us in and out in record time. He was so caring and gracious in his manner and personality. What a top and Craig was so awesome in how he helped get us in and out in record time. He was so caring and gracious in his manner and personality. What a top notch employee. More
by Buschows
Employees Worked With
Craig Callen
May 28, 2019
Great Service Experience I had an appointment the other day at Libertyville Subaru Service that turned out great. Everyone I had contact with was professional and friendly. I I had an appointment the other day at Libertyville Subaru Service that turned out great. Everyone I had contact with was professional and friendly. I waited for an oil change and tail light recall. The work was done quickly as I waited with a small child and a dog. There was coffee and water available, which was nice. Thank you Libertyville Subaru Service for efficient and friendly service. You had a very good team there this day! Sincerely, Jeanne More
by jeanne marie
Employees Worked With
Justin Mounce and a very nice young woman at check out.
May 25, 2019
Recall fixed Needed to get our Forester in to take care of a recall. Liberty made it quick and easy. We got the car back as promised. Needed to get our Forester in to take care of a recall. Liberty made it quick and easy. We got the car back as promised. More
by Lynn4
Employees Worked With
service desk
May 23, 2019
Great Service They got me in right away and fixed the problem the first time. I plan on bringing my cars here every time they need service. They got me in right away and fixed the problem the first time. I plan on bringing my cars here every time they need service. More
by musclemaker2
Employees Worked With
Chris Acker
