Lithia Chrysler Dodge Jeep Ram FIAT of Santa Fe

it didn't start off well. .i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even tho .i went in on a day my Service advisor was off so i got no help. Once Victor was back he took care of my issue and managed to squeeze me in. even though they were booked for a month out.. Victor worked very hard to get my Compass repaired and back to me ..He knew it was my only vehicle.. Parts were delayed ..but he let me know the status each day and i was able to get ahold of him when i needed to.. More

They are very unprofessional, unorganized, and rude. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance. No communication whatsoever. Never again will I take my vehicle to this dealership for maintenance. More

Absolutely terrible. Spoke to the parts people and got shafted. My alignment was was made worse, wobbling wheels, parts won’t refund, and on and on. The GM was saying “so Spoke to the parts people and got shafted. My alignment was was made worse, wobbling wheels, parts won’t refund, and on and on. The GM was saying “sorry about your luck” kinda guy. I had even gotten the OK from my wife to have a look at their new Jeeps and maybe purchase one. No input or consideration on how they were going to help me. Out 900$ and am taking my truck to a different place. I will never purchase a vehicle from this dealer. Even after discussing that with them, they still didn’t give a xxxx. $900 rather than keep a customer that spends a lot on trucks every other year. I even told them I’d go check out Toyota. They said “oh well”. WOW. I’d go out of state before I go to Lithia Dodge-Jeep-Ram of Santa Fe ever again.The owner must be out a ton O sales from the don’t give a xxxx attitude of their staff and GM. More

The website sucks and is no help. Parts dept? Called, put on hold forever, called back disconnected Read reviews went elsewhere. Parts dept? Called, put on hold forever, called back disconnected Read reviews went elsewhere. More

Lithia Santa Fe is a SCAM do not buy from this dealership. I was sold a 63,000 Jeep Grand Cherokee Overland that hardly works. Dealership washed their hands with my money and will not return my ca dealership. I was sold a 63,000 Jeep Grand Cherokee Overland that hardly works. Dealership washed their hands with my money and will not return my car. Car is only three months old. Manager was going to trade my car out only to find out I would loose my down payment and my equity on the car I initially traded in. I was not trading in my vehicle for pleasure. I was trading it in because car does not work. 63,000 dollars worth of SCAM!!!!!! I was trying to be patient and was willing to work with them to help me out but all they want is money and careless if your car works or not. LITHIA you've done me so wrong and I will make sure people are aware of your ugly money hungry deals. SERVICE TEAM: You guys are amazing and are the only ones who showed interest. I will not mention names because you already know who you are and I am as well. More

Amanda in the service department provided excellent service. Top notch employee! Went above and beyond to take care of the customer. service. Top notch employee! Went above and beyond to take care of the customer. More

Met with Mark Naranjo to test drive a Jeep Mojave. Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to Told him that it was significantly low on gas. We then had to drive to a gas station and sat at the pump for 20 minutes waiting for Mark to return to the vehicle. At that point we had decided we would rather test drive a Willy’s. He was instant that we continue our test drive with the Mojave, without filling up with gas, so we did. On our return back to the dealership, we ran out of gas! A quarter of a mile away from the dealership Mark says to leave the vehicle and that we’ll walk back to the dealership. As we’re walking back, uphill, he starts asking about credit scores. Then flat out tells us that because of our scores that we will not qualify for a loan at all (credit score not that terrible!). This was an extremely uncomfortable situation and could’ve been completely avoidable. I would not recommend this salesman to anyone! More

Lithia and their employees are coached to lie , they offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management wi offer poor service. The service department manager is without a doubt a forgetful man that is not capable of running his department. Management will sell you a car but will not take care of your needs through service. I had worked with service only to ignored and offered a shuttle ride, explaining to them that I am not local to Santa Fe and I use my truck for work. On a shuttle with ATM parts and tools, how does that look pulling up to a bank. More

This dealership false represents and are crooks. Mark Martinez is non responsive, gives false information and lies just to take your money. These crooks took a deposit on a jeep they stated was in t Mark Martinez is non responsive, gives false information and lies just to take your money. These crooks took a deposit on a jeep they stated was in transit but then would lie and say it’s still in transit and eventually stopped responding. They never produced the Jeep they sold me. Complete crooks, Jeep should pull their vehicles from them. DO NOT do business here. More

I worked with Mark Naranjo, who has went above and beyond to help me seal the deal with an amazing car! I would highly recommend working with him on your next purchase, as he went the extra mile and made sur to help me seal the deal with an amazing car! I would highly recommend working with him on your next purchase, as he went the extra mile and made sure I got a great vehicle at a great rate. Very honest, friendly, and knowledgeable. More