Skylar was easy and transparent, and David "in the back room" was a good guy to work with. My advice is to know what you want before you go in, and know all the details of the transaction (fees, options, extras) before you get started. And of course, shop around. That takes all the unknowns for us consumers off the table and it becomes a very fun transaction. Yep, I said fun. Loving our new Jeep!