Lithia Chrysler Dodge Jeep Ram Fiat of Eugene - Service Center

Horrible service! I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fi I brought my Jeep in and told them exactly what the problem is and explained that since it involves the SKIM module, the dealership may be able to fix it more easily than the local place I usually use. I wanted an estimate. They returned the Jeep to me, told me exactly what I told them and charged me for “diagnostics” without fixing a thing. Not only that, they destroyed the side mirror and trapped the passenger seatbelt under the middle console (I don’t know why they removed the middle console…this issue had nothing to do with that) so I had to remove the entire middle console to get the seatbelt out. I reached out for help and got crickets. So I did it myself. More

This is a very good friendly dealership and have always felt glad we chose this dealership to buy from and have service with. felt glad we chose this dealership to buy from and have service with. More

Im disappointed that I have to give them one star. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Their service department doesn’t deserve it. Do not dismiss the bad reviews. These are accurate warnings and similar to what our family experienced. Beware More

Made recommendations for my vehicle to have immediate repairs completed that did not needed to be done. Got another shop to get a second opinion and the work quoted here was extremely over priced and unn repairs completed that did not needed to be done. Got another shop to get a second opinion and the work quoted here was extremely over priced and unnecessary service needed for my vehicle. More

Billy always takes care of me. Thanks to Billy and his team for being awesome!! Thanks to Billy and his team for being awesome!! More

Lithia cost me my lifetime drivetrain warranty because they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all t they performed a 5 year inspection one year early and they should have known it was early,I bought the truck new from Lithia and they have done all the inspections. Now Chrysler voided my warranty. More

Your people did a quick, efficient service to me and I will come again if I need anything else they can do! will come again if I need anything else they can do! More

Good people working inside, never met any of the technicians. The wait time for services is Way Too Long! technicians. The wait time for services is Way Too Long! More

It seems like no one cared about or like their job They could not find my key and kept me waiting for over 30 mins while they locate it. could not find my key and kept me waiting for over 30 mins while they locate it. More

Good service, timely and professional. Service staff were respectful and keep me informed about the status of my vehicle. Service staff were respectful and keep me informed about the status of my vehicle. More