Lithia Chrysler Jeep Dodge RAM of Anchorage - Service Center

I have had my Jeep in the shop since July 7th so just passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the wee passing 3 months. I was told the transmission needed to be replaced. The original date was set for 9/15 to receive the transmission. I called the week of September 25th and was told it never arrived and will be the middle of October. I called today to get a status update and was told there was no answers. I asked who to call to get answers I was directed to Chrysler. I called Chrysler to have them redirect me back to the dealer. I was then placed on hold for 20 minutes. I finally had to hang up as I had other things i had to do. This is the worst experience I have had with Lithia. Normally the service center is spot on. I can empathize with backorders. I can empathize with being short staffed. But to not have a date and then be given the run around to talk to different people is unacceptable. I have been getting letters and calls to trade-in my Jeep. But why would I even consider it if I can't get my current vehicle serviced. I am not going to fault the service coordinator as he may not be getting the answers. If that is the case something is significantly broken with Lithia's relationship to Chrysler. This is the 2nd transmission I have had replaced in 3 years on a vehicle with less than 70k miles. There was less than 20k miles on the 2nd transmission, with no off-roading and only in-town driving. I was denied a rental car due to it being past seven years, so I have had to figure out alternate modes while I get nothing back from Lithia. So far, the vehicle has suffered from two bad transmissions, valve cover replacement, and power transfer replacement. More

Just got our Dodge Journey car back after three months from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’ from Lithia. It was a complex warranty job to change the transmission out which of the lost reverse gear. It was a major struggle to do without wife’s car for such a long period of time. The majority of that waiting period was due to parts that were backordered or unavailable through supply chain difficulties. I give credit to Kenny and the service department that he took all of my 20 or so phone calls graciously and respectfully. He obviously can’t get work accomplished when parts are unavailable and we understand that. My cautionary tale would be to any future new car or used car buyer. Spend the extra money on the extended warrantee $2900. our final repair/replacement cost ended up being about $8000 which we only had to pay $100 deductible. Without the warranty we would never have been able to cover it. The car seems to be running well and I think Lithia did their best to give us service that was needed. Last bit of advice don’t call these poor guys screaming and threatening because they’re doing their best every day to feed their families just like everyone else. Mechanical work is never easy and there are always surprises that you cannot plan for. More

Scheduled an appt for have our Ram looked at over four weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to weeks advance. The truck was running rough. Took it in Sept. 26th and took over a week before it got looked at. Got a call and was told, "we need to change the spark plugs." I asked how much. Kenny told me, "around $1300 and WE'LL GO FROM THERE IF THAT FIXES THE PROBLEM." Are you kidding me? Doesn't your techs have equipment to solve this. I declined and was charge $380 just to get my truck back. More

If you value your life, do not have any important work done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in pr done at South Lithia. Long story, greatly shortened: Less than a year ago, I had all the front end wheel assembly parts replaced on my small RV in preparation for a long winter trip. I was immediately aware of some issues with the work, and took the rig to another mechanic. He found a couple mistakes and fixed them. I set out on the trip thinking all was well. Along the way, a new idler arm broke, creating a loud noise. Once that was fixed, I once again felt that all was well. Indeed, I completed my long trip and returned home. It was here, just south of town at a Potter Marsh pull-out where my left lower ball joint snapped in half without warning, dropping my vehicle on the spot, with the left front wheel no longer fully attached. If it had happened at highway speeds and one of your loved ones happened to be in the area… well… this could have been incredibly tragic. By pure luck, I had impulsively decided to pull off the highway and watch the birds. At this point, I realized that none of the parts Lithia had installed could be considered safe. I went to the shop and asked for my $5k back, so that I could replace all the parts. They wouldn’t do it. So I had all the parts replaced at my own expense. Additional defective parts were found at that time. Again, I asked Lithia for my money back, this time in writing. No response. There’s no evidence that anyone at Lithia has a conscience. If any of you had ball joints or other wheel assembly part installed last fall, you should immediately have them replaced, before a wheel separates from your vehicle while you are traveling 65 on the Seward. Apparently, their parts supply chain was compromised during that time frame. Let’s be very clear about this fact: Lithia will not stand behind its work. They couldn’t care less if you and your family all die because of their shoddy parts and shoddy work. More

My car went crazy when I got out of Doctors office with 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the sk 82yr old husband, all the engine lights, EBS lites & hazard lites we're on and I couldn't shift. I pressed on an off for parking button and on the skid & hazard buttons. Then turned car off scared an turned back on with only engine lite...I drove home dropping husband off, am empressed with TONY in Service doing quick computer scan, "He took care of electrical codes & said come back if anymore problems"...It's been since 2015 & my 2010 Jeep Cherokee has had the best service in Anchorage, highly recommend quality mechanics & Service Department. Thanks Tony!!! Sincerely, Vivian & family More

Its very good that John introduced me this kind of purchasing on line. Without car I was able to purchased my vehicle.. Good work and more power. purchasing on line. Without car I was able to purchased my vehicle.. Good work and more power. More

Hello Lithia we had a great time when we purchased our jeep last year. I am messaging you hoping that you guys can help us to have a ride or loaner, we bought our Jeep Wrangler here last May 2021, and on jeep last year. I am messaging you hoping that you guys can help us to have a ride or loaner, we bought our Jeep Wrangler here last May 2021, and on march 18 2022 get towed because it doesn’t start. The Jeep now is in other dealer store which is in 5th avenue in downtown since they are the only has EV certified tech since its Hybrid Jeep. It’s been 3 weeks now that we don’t have the jeep since dealer is waiting for the parts, and 3 weeks commuting without vehicle to use, we called jeep care representative and they say they can only pay us up to $40/day for 10 days and not cover taxes or fees associated with that rental car and I don’t think we can afford it since we’re paying our $60,000 bank loan for our brand new Jeep that’s not even a year and only 8547 miles in the other dealer waiting to fix it. I hope you guys can help us 😊 More

Amazing! !! GREAT EXPERIENCE!! Professional and wonderful process!!! HIGHLY Recremended!! will shop again if the chance ! !! GREAT EXPERIENCE!! Professional and wonderful process!!! HIGHLY Recremended!! will shop again if the chance ! More

You can count on being taken care of & getting your goal car with Franco !!!!x car with Franco !!!!x More

Short story: In early March I dropped my car off at Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying t Lithia for some Warranty Repairs. 42 weeks + 1 day later those repairs still haven’t been completed and I have finally given up the fight of trying to make it happen. A combined 161 days in the shop and when I picked up my car Lithia couldn’t even bother to pretend that it had done anything but sit in the lot. Not only did they opt not to brush the snow off, they didn’t even close the driver window. It was a pointed slap in the face to let me know I got screwed and there’s nothing I can do about it. ————— Highlights; - Learning from Kenny Ellert that Lithia Service Department’s capacity to diagnose a problem begins and ends at checking for codes. If there’s no code, there’s no problem to fix. - Getting ignored when calling or texting for status updates - After I stopped receiving responses going into the Service Center and having Kenny tell me they couldn’t recreate the problem last time I brought it in, so when I brought it back 5 weeks prior nobody had even looked at it. - I sent 5 videos showing the problem step by step. Kenny told me the repair technicians weren’t going to watch them. I offered to show him in the parking lot right then and he declined. - Being treated like a Karen for expecting Lithia to fulfill the terms of the warranty they pressured me into buying in the first place. Eye rolls. I walked in once and had Tony Allen shout back to Kenny “Hey your buddy is back” and then scoff. - My warranty came with a replacement key fob. When Tony Allen gave it to me it was missing the manual key piece. When I pointed it out he became clearly annoyed and said it’d be $39 to have it made. I declined and had someone else do it for free later, after clarifying that wasn’t even the right price quote he just made up a number assuming I wouldn’t pay it - Giving a 40 minute notice I was heading over to pick up my car because I’m over paying for rentals and give up. When it was pulled around there was over a foot of snow on top of it and the window was open letting more snow on the driver’s seat and door - Contacting Lithia Corporate for help and having them do literally nothing except copying and pasting what I wrote to the Sevice Center Manager and then copying and pasting his response to me - I received a follow up survey via email asking if I was fully satisfied. I obviously chose “no” and then the next screen said someone would reach out to me shortly for more information and to make it right. Nobody did because Service Commitments mean literally nothing to Lithia of South Anchorage or Lithia Corporate More