Lithia Chrysler Jeep Dodge Ram FIAT of Tri-Cities

Do not buy a vehicle here. I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and I bought a newer vehicle from here after being assured from the salesman that it was a one owner, very clean truck. After purchasing the vehicle and driving 3 hours home, I took it to my mechanic for a detailed inspection. Upon inspection, we found that the entire passenger side of the truck has been repainted and filled with bondo. During the 3 hour trip home, the bondo cracked on the door, and now my expensive “one owner” truck needs a complete new set of doors and paint job. When I went back to the images and listing of the truck, I realized there were not any pictures of the passenger side. They knew of the damage and chose not to disclose the information. Steer clear of this establishment. More

The overall purchasing process was great but once they received their money and the paperwork was signed, downhill the experience went. Do not return emails requesting additional paperwork and no returne received their money and the paperwork was signed, downhill the experience went. Do not return emails requesting additional paperwork and no returned phone call from the service department requesting information about updating the UConnect software. More

Tim winters was Very helpful and nice. Great experience. He made everything go so smooth. Great experience. He made everything go so smooth. More

I am very picky regarding service being done to my 2020 Cherokee Latitude Lux. Each time I have taken my vehicle to Lithia for service it has been an Excellent Experience!!!! Oscar and Dexia are always ch Cherokee Latitude Lux. Each time I have taken my vehicle to Lithia for service it has been an Excellent Experience!!!! Oscar and Dexia are always cheerful and welcoming! Oscar always remembers my husband and I each time we come in. Oscar is willing to answer any questions I have regarding my vehicle‘s maintenance or any other questions I have with confidence and a caring demeanor. Austin is my go to service mechanic!!!! He is always on top of things and is attentive to anything my vehicle may need addressed. Thank You!!!! For being such a Great Service Team!!!! and the confidence and enjoyable experience each time we come in for Service!!!! More

Great experience! Our representative Patric Click was a pleasure to deal with and made sure the process of taking ownership was smooth and well executed. He was extre Our representative Patric Click was a pleasure to deal with and made sure the process of taking ownership was smooth and well executed. He was extremely professional and knowledgeable in addressing our questions. He made sure we met everyone involved in the process knew our names and they too were pleasant to deal with! Highly recommend Mr Click and the Lithia team if you are in the market for a new auto! More

Joe Dineen was very helpful we lived across the state he sent videos and pictures. The experience was very easy sent videos and pictures. The experience was very easy More

Been a customer from Lithia since 2016 (more specific in Medford, OR) and I never had an issue before. But, I recently moved to tri-cities and was planning to start getting my car services in their Kenn in Medford, OR) and I never had an issue before. But, I recently moved to tri-cities and was planning to start getting my car services in their Kennewick location and it was the worse experience ever. Dezia sold me a life time oil change a month ago or at least that she charged me for. But she didn't even know how their system works she keep asking questions to Oscar on how to add my address, my card etc. at the end she said that the system logged her out and she didn't know how to recover the page. I got charged for the plan and she said that she was going to figure it out and give me a call back. Fine, I left ITS BEEN A MONTH and she still haven't figure it out. I been calling her and she said is that she is working on it and that's was going to call me back and surprise. No calls. Finally, last Friday I decided to go in person and she still didn't have an answer. Another person helped me and told me to buy the plan again and that the first plan was going to be cancelled. Did that. They told me to wait for the refund by today Monday and first thing in the morning instead of refund I got charged AGAIN. How many plans do I have now? And why are you selling plans if you don't even know how your system works? I went to the dealership at 6:00 today and what I received instead of answers was yelling for the service manager (that didn't even bother saying his name. The only old man in the service department). I told him I was tired of this situation and that I wasn't leaving without my refunds for the money that they been taking out of my account and his answer "I guess you are camping, because nobody is here". Yes that is the MANAGERRR!!! He was also yelling at me saying if I didn't understand that he couldn't do anything. Even the guy that was with us was uncomfortable for how he was taking to me. In conclusion, answers none. Screams from the manager a lot and $900 dollars missing from my account. More

Sells rep was great to work with. Vehicle prep by shop was sub par. Oil filter was loose. Rear diff was a quart low on lub.. Vehicle prep by shop was sub par. Oil filter was loose. Rear diff was a quart low on lub.. More

Working with this dealership was an absolute pleasure. I contacted them about a Jeep I was interested in, and Jeff contacted me almost immediately after my inquiry was made. I made an appointment to come I contacted them about a Jeep I was interested in, and Jeff contacted me almost immediately after my inquiry was made. I made an appointment to come in and test drive (the dealership was 90 miles away). Before I made the trip, I wanted to make sure things were in order and I wasn’t making the trip for no reason. Jeff was a delight. He made sure the Jeep was ready for me and there were no surprises. I must say I was astounded. My experiences with other dealerships were not so pleasant. They usually lure you in with one car and try to sell you others or change the price on the one you want… not at Lithia!! The purchasing process was amazing. They didn’t come at me with a stupid crazy offer that was pennies for my trade and thousands of dollars more for the Jeep (which is always very insulting). They were fair from the get-go. There wasn’t much back and forth and no sleezy hidden costs. I left completely content. I bought my Jeep and got good money for my trade. I am one happy customer. More

We purchased 3 vehicles from this dealership. Luis was AWESOME to work with. He was very patient with us through the entire process. Jesus and Brian both finance managers were so efficient and helpful. Th AWESOME to work with. He was very patient with us through the entire process. Jesus and Brian both finance managers were so efficient and helpful. Thank you so much for everything!! We are VERY HAPPY CUSTOMERS. More