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Lithia Ford of Missoula
Missoula, MT
201 Reviews
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Showing 201 reviews
January 10, 2021
STOP Negligent Service!!! -I took my 2016 Transit 350 STOP Negligent Service!!! -I took my 2016 Transit 350 Midsize Van in for a recall notification. At the same time I had them do an oil and a tune STOP Negligent Service!!! -I took my 2016 Transit 350 Midsize Van in for a recall notification. At the same time I had them do an oil and a tune up. I had instructed the Service Advisor Matt that the intermittent/delay windshield wiper mode was not working properly and that it needed to be checked. Low mode and high mode were working; it was the intermittent mode that was an issue. I shared with him that my personal opinion was that the issue was with the windshield wiper switch. Shortly after picking up the vehicle from the dealership, I took it on a trip through a rainstorm and the wiper still did not work. I checked my receipt to ensure they had done the work. It was not on my receipt as having been done. Had to change my work schedule to bring the vehicle back AGAIN to try and fix the delay. They proceeded to replace the windshield wiper motor for $366. I picked up my vehicle AGAIN and AGAIN the windshield wiper delay was not working. I had to reschedule AGAIN. Took the vehicle in and found out it was the switch itself at the steering column.(Just what I had told them in the beginning). .In summary, they threw away my working windshield motor, installed a new windshield wiper motor for $366 which failed to correct the issue. Installed a new wiper switch at a value of $116 at no charge. I asked if I was going to be reimbursed for the difference. The service advisor Matt was embarrassed as evidenced that he was turning red and threw me a card for a free oil change. He failed to listen to my original request. In the end,I am still out $250 plus time away from work. Unfortunately, I had my other rig in at the same time and that situation is even worse leaving me out thousands of dollars. More
by williamb17
Employees Worked With
Matt, Mike Hook
Helpful November 20, 2020
Butch was extremely helpful in the purchase of my truck. Knowledgeable, personable, and not your stereo typical salesperson. Highly recommend working with him in purchasing your new or used vehicle. Knowledgeable, personable, and not your stereo typical salesperson. Highly recommend working with him in purchasing your new or used vehicle. More
by Shawn.faiella
Employees Worked With
Butch (Robert) Lachenauer
November 15, 2020
I had the pleasure of working with Butch Lachenauer last year when I purchased a new super duty. He is the consummate professional and went above and beyond to get me the truck I wanted. year when I purchased a new super duty. He is the consummate professional and went above and beyond to get me the truck I wanted. More
by van
Employees Worked With
Butch (Robert) Lachenauer
July 30, 2020
These guys flat out lie. After finding a truck online, I contacted Lithia Ford in Montana. I asked salesman if truck had been in accident since price was lower than comparible models. They told me no. So my contacted Lithia Ford in Montana. I asked salesman if truck had been in accident since price was lower than comparible models. They told me no. So my wife and I set out on a 500mi round trip to purchase vehicle. When we got there I noticed truck was very dirty underneath. It only had 3300 mi on it. Sales mgr AJ told me truck was never in an accident and had a multipoint inspection prior to sale. After returning home from 500mi round trip, I took it to my mechanic to look the truck over. First thing he saw upon putting truck up on lift was missing skid plate bolt. Then he showed me bolts on bumper were stripped. Meaning bumper had been removed or repaired. So why wasn't this disclosed? Upon further inspection from fender gaps were not the same. I called AJ and he said truck had been repaired by reputable shop. Wait, I thought truck was not in accident or wrecked before??? AJ stated he would send a bolt in mail and said "you got a great deal". I said if truck has been wrecked is it really a great deal? After going back and forth he asked if I wanted to return truck. It's a 500mi round trip and I am a veteran with 3 major spinal surgeries and colon removed so I said no, I am not driving 500mi to deal with this. If it was in town truck would have been returned. I also asked for hard copies of sale since we wrote a check for 41k. Never received bolt or hard copies and never got another reply from AJ. Do not trust these people. I am very disappointed that I got lied to and believed them. I would NOT recommend Lithia Ford! Typical stereotype: lying car salesman. More
by rs
Employees Worked With
AJ LeCoure, Steve Lauwers
July 13, 2020
I needed Butch’s help straightening out a problem with repairing my new truck. His assistance was everything that could be expected and more. As I have said before he is a good person and a conscientious repairing my new truck. His assistance was everything that could be expected and more. As I have said before he is a good person and a conscientious and professional salesman. More
by trr
Employees Worked With
Greg Anderson, Dale Sparks, Ryon Johnson, Butch (Robert) Lachenauer, Ryan Fairfax
July 03, 2020
From my first contact when initially speaking with Ryon Johnson casually about possibly trading my 2017 F-150 in for a new truck to meeting Butch Lachenauer and then finally Dale Sparks, the whole experie Johnson casually about possibly trading my 2017 F-150 in for a new truck to meeting Butch Lachenauer and then finally Dale Sparks, the whole experience was terrific. Butch did a yeoman's job of finding a match for my 2017 as far as features and showed how a salesman should conduct himself. The entire experience with everyone I mentioned here couldn't have been better. Lithia should be proud of these employees! John McTear More
by mctear
Employees Worked With
Dale Sparks, Ryon Johnson, Butch (Robert) Lachenauer
June 29, 2020
Quality of salesman Butch Lachenauer gets a 5 Star review from me for being a friendly good listener, showing me quickly what choices were available on the lot or via a t Butch Lachenauer gets a 5 Star review from me for being a friendly good listener, showing me quickly what choices were available on the lot or via a to-be-manufactured truck (150) and communicating effectively once the car was delivered. What more can one ask? You are lucky to have him on the staff. Mark Patterson More
by Mark P
Employees Worked With
Butch (Robert) Lachenauer
June 29, 2020
Friendly and Professional I had the pleasure of working with Butch Lachenauer while searching for the perfect used vehicle for my needs. Butch showed me a wonderful selection I had the pleasure of working with Butch Lachenauer while searching for the perfect used vehicle for my needs. Butch showed me a wonderful selection of vehicles where I found the perfect one. This was a pleasure and stress free thanks to the friendly and professional manners and attitude of Butch. I will highly recommend all aspects of this experience. Thank you. More
by julian a
Employees Worked With
Steve Lauwers, Butch (Robert) Lachenauer
May 13, 2020
Purchased a Used Vehicle with Premium Extended Warranty. What a Waste of Money! Check Engine light came on,took into Service, They charged me over 118.00 saying couldnt fix 4 Codes. Bryce said he will make What a Waste of Money! Check Engine light came on,took into Service, They charged me over 118.00 saying couldnt fix 4 Codes. Bryce said he will make right. We will see. Totally Angry. Next time I will let the Engine Blow up and they can retreive it. May not purchase here ever again! More
by Blueangel
Employees Worked With
Jesse Robbins
April 15, 2020
AJ was very fair in the negotiations and I left satisfied with the price we agreed upon. Very nice guy and a pleasure to do business with. with the price we agreed upon. Very nice guy and a pleasure to do business with. More
by Hunterbmeyer
Employees Worked With
Dale Sparks, AJ LeCoure, Jonathan Miller
