Lithia Hyundai of Anchorage

Service (oil changes) have been pretty fast and reps are professional. Lithia however lied about the blue book value of the car I purchased and the salesmen really f#&@ked me! I can never recover from how professional. Lithia however lied about the blue book value of the car I purchased and the salesmen really f#&@ked me! I can never recover from how bad I was rapped there. I let everyone I Anchorage, Eagle River,Wasilla etc to stay away from Lithia More

Unfortunately it was not the best experience. Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I c Everyone is always very nice there I have never had a problem with that. But I dropped my car off at 7:30am before work for a 1:00pm appointment. I came back at 4:15 to pick up my car up and they said it hadn't even been brought into the shop yet. I then had to sit and wait for over an hour to get my car done. My frustration was that I never received an update with how delayed my car was for that appointment. Had I known I would not have had my ride drop me off then. I understand days are busy and with short staffed days timing can be off but it was 10 hours later my car was done without any notification. This was also after it was incredibly hard to get ahold of the dealership to make an appointment in the first place. Their online scheduler wasn’t working, and their phone number listed also wasn’t working. It said to text them but I took weeks to finally get ahold of someone just to get something on the books. More

Car was damaged after I bought it and no one knows how it happened. That does not inspire confidence. Lithia is making the required repair at no cost to me except my precious time. happened. That does not inspire confidence. Lithia is making the required repair at no cost to me except my precious time. More

The place was clean. The staff were friendly and knowledgeable. The purchase was done quickly and smoothly. I left feeling happy with my new car. The staff were friendly and knowledgeable. The purchase was done quickly and smoothly. I left feeling happy with my new car. More

Good customer service and was fast. Very helpful, concerned and did a great job. Thanks Very helpful, concerned and did a great job. Thanks More

Friendly and always responsive. Easy to set up appointment though email or phone. Oil service took only hour and a half. Easy to set up appointment though email or phone. Oil service took only hour and a half. More

I have been trying to make a service appointment for two weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the p weeks now. The dealership has not returned my call/calls…. I have left messages through the concierge office…I have texted and left messages on the phone.. I have had the parts department leave a message with the service department. They have not called me back. I have a check engine light on.. More

The process was easy and the sales staff made it uncomplicated. We got what we needed in a reasonable amount of time. uncomplicated. We got what we needed in a reasonable amount of time. More

Not very good at communicating with customers And felt like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my w like I was getting the run around I left over 5 voicemails And not once got a call back. I had to do the research for them to be able to contact my warranty company I understand things take time but communication is key I work at Providence Hospital with cardiologist And if I treated our patients that way I would be let go on the spot. Won’t ever bring my car here again unless I’m forced too . They also broke things in my car And didn’t say anything until I pointed it out. Very disappointed. More

Professional staff who made the process quick and easy. We love the new palisade. We recommend their services. We love the new palisade. We recommend their services. More