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Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,712 Reviews

1,712 Reviews of Lithia Hyundai of Reno - Service Center

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March 28, 2024

Expensive, but friendly service. Work completed when promised. Everything working fine now. Happy with the work done More

by Rwheelerjr23
Recommend Dealer
Yes
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Mar 29, 2024 -

Lithia Hyundai of Reno responded

Rwheelerjr23, we're glad to know you found our service at Lithia Hyundai of Reno friendly and reliable. We appreciate your feedback about the cost - it's important for us to understand all aspects of a customer's experience. Thanks for choosing us!

Helpful
March 27, 2024

Helped with all our questions Very friendly an a very nice place to wait for your car More

by clowdus4ever
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 28, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno. It was a pleasure assisting you and your vehcile. Until next time, safe travels!

Helpful
March 26, 2024

They always have my car ready when promised. Always treated well. They always explain any charges. More

by MARC9157
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 27, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno! We are thrilled to see that our team was ale to provide great service by going in depth with the charges of your service. Should you ever need anything else, please let us know.

Helpful
March 22, 2024

Friendly listened to us, helpful Everyone there is helpful kind polite an will help you with any questions More

by clowdus4ever
Recommend Dealer
Yes
Employees Worked With
Ryan
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Mar 25, 2024 -

Lithia Hyundai of Reno responded

We're glad to know our team at Lithia Hyundai of Reno was able to provide you with a friendly and helpful experience. We strive for excellent customer service, so your feedback is greatly appreciated!

Helpful
March 19, 2024

Took car right in. No waiting. They performed the maintenance right away and I was done. Perfect. More

by MSDOBLE
Recommend Dealer
Yes
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Mar 20, 2024 -

Lithia Hyundai of Reno responded

Thank you for choosing Lithia Hyundai of Reno! Come visit our team again soon!

Helpful
March 18, 2024

Not prepared and did not have part in stock. Came back one week later and when I picked up car they told me that they were waiting for 2 more parts More

by Ron
Recommend Dealer
No
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

Ron, Thank you for taking the time to alert us of your concerns. We are human and we make mistakes, but when we do we assume responsibility for our mistakes, do whatever we can to mitigate the inconvenience to our customers, and then share the learning experience with the team so as to avoid making the same mistake again in the future. Having said that, please understand that certain Hyundai recalls allow us to just replace a part or download an update, and some recalls require an inspection first, and a vin-specific ordering process for the replacement part. We aren't quite sure why Hyundai requires the inspection first, but we think it might be done to keep any one dealer (most likely in major markets) from hoarding parts and getting an unfair advantage over their competitors. Please accept our humble apology. Hopefully you noticed that we filled your tank for the inconvenience we caused you. If there was anything else that contributed to your score, please share it with me at 775-682-3352, or SRobert@lithia.com We look forward to earning five stars on your next visit. Respectfully yours, Scott SCOTT ROBERT |CUSTOMER RELATIONS MANAGER |LITHIA HYUNDAI OF RENO Phone: [775] 682-3352 | Fax: [775] 682-3352 | Email: SRobert@Lithia.com  Address: 2620 Kietzke Lane Reno Nevada 89502

Helpful
March 17, 2024

Always well taken care of. Lance is great! Lance is great at customer service Lance is fabulous More

by CORINNE85
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lance Smith
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

This praise of Lance is well deserved! He will be thrilled to see these kind words. Please reach out to Lance or the Lithia Hyundai of Reno team if you need anything else.

Helpful
March 14, 2024

i had a bad experience when i purchased my car which i love. however this dealership not so much. they called me after my first review. i thought they were going to do what is right. however scott the mgr More

by jmpogol
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Robert
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Mar 18, 2024 -

Lithia Hyundai of Reno responded

Hello, We are happy to see that you are enjoying your car. It is unfortunate that we have not been able to reach a possible resolution. We are always happy to speak with you should you have any additional questions or concerns.

Mar 30, 2024 -

jmpogol responded

another sarcastic and insulting response. it would be expecting to much for Lithia Hyundai to do what was right. And show they appreciate and respect loyal customers. Oh well thats why there is competition and I choose to go there. Trust Carson Hyundai they treat you right

Helpful
March 11, 2024

Great friendly service Feel people at dealership care about customers and want to provide the best service More

by CURTISFORD845
Recommend Dealer
Yes
Employees Worked With
Ryan service
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Mar 12, 2024 -

Lithia Hyundai of Reno responded

We're so glad to know you felt cared for during your visit at Lithia Hyundai of Reno. Our team always aims to provide the best service possible. Thanks for sharing this positive feedback!

Helpful
March 09, 2024

Responsive and easy to work with. Was able to get car in for oil change with no delays. More

by shrnjo03
Recommend Dealer
Yes
Employees Worked With
Ryan Newton
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Mar 11, 2024 -

Lithia Hyundai of Reno responded

Hi there! Thank you for choosing Lithia Hyundai of Reno for your recent oil change. come visit our team again soon!

Helpful
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