Back

Lithia Hyundai of Reno - Service Center

Reno, NV

4.3
1,715 Reviews

1,715 Reviews of Lithia Hyundai of Reno - Service Center

Sort by
December 15, 2022

I had a problem with my car feeling like it would stall, and running rough at low speeds. They took care of the problem and I am very satisfied. More

by Jim L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Nelson
Dec 16, 2022 -

Lithia Hyundai of Reno responded

We're happy to help, Jim. Thanks for choosing Lithia Hyundai of Reno for your car's repairs!

December 15, 2022

My experience has always been a good one. I would recommend service for sure. Our contact person is Lance 👍 More

by GD4ONE2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lithia Hyundai of Reno responded

It's always a pleasure to assist you here at Lithia Hyundai of Reno! Thanks for being a valued customer!

December 14, 2022

Lance took care of my oil change needs. Jeremy is always great as well! They always get the job done. More

by Andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Olsen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lithia Hyundai of Reno responded

Thanks for the shoutouts to the team, Andrea! We're always happy to help here at Lithia Hyundai of Reno!

December 14, 2022

Promt and always friendly. Alway explain what they are doing and how long it will take him More

by RONDAFAYELARIMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lithia Hyundai of Reno responded

We feel communication is important with our customers, especially during their service. Thank you for the great review, Ronda, and we hope to see you again at Lithia Hyundai of Reno!

December 14, 2022

Dan went above and beyond for us. Extremely kind and helpful. Devin also saved us money and answered all our questions. He was kind as well. More

by browncaren670
Recommend Dealer
Yes
Employees Worked With
Devin Rogers
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dan not sure of last name. May be in management of sales. Hannah answers phone when I called in. Was extremely helpful and kind
Dec 14, 2022 -

Lithia Hyundai of Reno responded

We really appreciate the stellar review! Thanks for the kind words and we're so happy to hear Dan and Devin provided you with an excellent experience at Lithia Hyundai of Reno. Let us know if you need anything else!

December 14, 2022

This the place to service a car-whether it’s a Hyundai or something else More

by FISHERHS1938
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2022 -

Lithia Hyundai of Reno responded

We appreciate that! The team is always eager to assist you with your automotive needs. Thanks for stopping by Lithia Hyundai of Reno!

December 13, 2022

They did a great job they got my car in right away it fixed the problem it was having Haven't had any problem since More

by kirbymcm62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Lithia Hyundai of Reno responded

We're so glad to hear that! Thanks for trusting us at Lithia Hyundai of Reno with your vehicle's repairs!

December 12, 2022

I was a fool I believed her telling me she would take care of the prblm she didn’t. Once I signed, the sales person dd ‘t even answear my calls and when I finally talked to her she said she didn’t know More

by POMPOSELLO1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Franceschini
1.0
This rating includes all reviews, with more weight given to recent reviews.
Holly Jensen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Dunham
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

Lithia Hyundai of Reno responded

Hello, I’m sorry to hear you’re experiencing issues with your vehicle. We strive to be open and honest throughout the purchasing process and I’d be happy to speak with you about this in further detail to determine if your warranty covers this. Please reach out to me when convenient so we can sort this out, thank you. Scott Robert 775-682-3352 Customer Relations Manager

December 11, 2022

Had to wait unnecessarily amount of time for simple oil change. Oil spilled on my engine and exhaust system which resulted in the car smelling for days. Repeated calls to service department was ineffecti More

by crabtreeranch1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lance Smith
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2022 -

Lithia Hyundai of Reno responded

Hello, I’m very sorry to hear about your experience with our service department. We strive to complete every appointment thoroughly and in a timely manner. Please reach out to me at the number below so I can learn more about your visit and make things right, thank you. Andrea McGiffin 775-682-3368 Customer Relations Manager

December 11, 2022

I don't know about the dealership my salesperson is gone but Matt in service does what he said he's going to do when he says he's going to do it how long it's going to take and how much it's going to cost w More

by JC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lance Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Franceschini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2022 -

Lithia Hyundai of Reno responded

Thanks for the great review of Matt and our service team! We're always happy to provide efficient and timely service at Lithia Hyundai of Reno. See you next time!

...
59
...