Lithia Toyota of Billings - Service Center

only an hour and I was good to go A courtesy van is available to take you to work while your vehicle is being worked on but I like the comfortable waiting area and tv to watch along wi A courtesy van is available to take you to work while your vehicle is being worked on but I like the comfortable waiting area and tv to watch along with "people" watching around the area, working or waiting. I choose to wait. Also when I know my vehicle will only need an hour of work why not just wait. Friendly service , direct honesty, speaking with me in person about what is going on with my vehicle, and thoroughness. Those are qualities I value and get. More

4Runner fix Robert the service rep was friendly and had my vehicle fixed immediately! Robert is always prompt, friendly and explains the service. Staff in waiting Robert the service rep was friendly and had my vehicle fixed immediately! Robert is always prompt, friendly and explains the service. Staff in waiting area are always friendly. More

Excellent service I have all my work done here. I have always been completely satisfied with the service performed as well as the friendliness and professionalism of th I have all my work done here. I have always been completely satisfied with the service performed as well as the friendliness and professionalism of the people I have dealt with. More

Good Work They were courteous and kind and finished the work in a timely fashion. They were able to work me in on short notice. The service people at the fron They were courteous and kind and finished the work in a timely fashion. They were able to work me in on short notice. The service people at the front desk were a pleasure to work with. More

Courteous and comfortable Jeff Cavazos makes the service experience comfortable. I'm always a little nervous. He's courteous. I feel respected. I especially appreciate info Jeff Cavazos makes the service experience comfortable. I'm always a little nervous. He's courteous. I feel respected. I especially appreciate information that helps me understand what repairs are on the horizon without false pressure to tend to them now. More

regular oil change/maintenance Excellent. I was very happy and always feel that I am treated courteously. Jim was helpful and explained a situation that I might watch for so that Excellent. I was very happy and always feel that I am treated courteously. Jim was helpful and explained a situation that I might watch for so that I can be proactive. More

Emergency Repairs Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and locat Two days into a cross-country road-trip in our 97 4-Runner, we experienced a mechanical issue as we were leaving Billings. We turned around and located Lithia Toyota. The on-board computer indicated a misfire in Cylinder 4, but when they got it into the shop the problem (naturally) disappeared. The service manager, Robert, made a call as to his best guess on what was causing the problem, and suggested replacing the fuel injector. They had us back on the road in 3 hours and we were able to complete our trip without any further problems. Many thanks to Robert and his team for diagnosing the problem and fixing it quickly so we could complete our trip on schedule! More

Wow ! We were out of town on Christmas break and the dash suddenly lit up like a Christmas tree. The service department, minutes before closing, helped get We were out of town on Christmas break and the dash suddenly lit up like a Christmas tree. The service department, minutes before closing, helped get my family back on our way without charge. More

Excellent Customer Service I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix i I putted in without an appointment asking if the front end of my 2000 Toyota pickup could be inspected to see if I should make an appointment to fix it. Robert found a technician who took it for a test drive and determined the truck was shaking etc because there were pieces of gravel stuck in the nooks and crannies of the front end and in the front tires. They cleaned out all the gravel, test drove the truck again, and then returned it to me after washing it! Robert then handed me the keys. I asked what I owed them because they had a technician on it for around an hour and he said "no charge"! I was astounded. I had driven in without an appointment, had my truck looked at right away by a technician, fixed and washed, and there was no charge!! Robert even kept me informed through the whole process. It doesn't get any better than that. More

Service Good & quick service! Robert is excellent in dealing with customers and deserves kudos! He not only called attention to the specific needs, but in m Good & quick service! Robert is excellent in dealing with customers and deserves kudos! He not only called attention to the specific needs, but in my case, showed me the filter's condition and that it needed replacement as well as routine service work. Work was done on my Toyota Sienna. More